Please post your M&M award booking experience
Feb 26, 2008, 8:10 am
#121
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
- Which route/airline did you book and which class?
misconnected MUC-LAX and got rebooked onto MUC-SFO
- How many pax and how many award miles?
1 X 50000 M&M for u/g to F
- How many days/weeks/months did you book in advance?
3 hours before flight
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, the transfer desk in MUC rebooked me into D class (CRWSTAR1) and I then immediately got a seat in F. They even gave me a €30 MCO voucher for food & drink which I thankfully declined as I would not be needing it in the FCL
misconnected MUC-LAX and got rebooked onto MUC-SFO
- How many pax and how many award miles?
1 X 50000 M&M for u/g to F
- How many days/weeks/months did you book in advance?
3 hours before flight
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, the transfer desk in MUC rebooked me into D class (CRWSTAR1) and I then immediately got a seat in F. They even gave me a €30 MCO voucher for food & drink which I thankfully declined as I would not be needing it in the FCL
Feb 26, 2008, 8:40 am
#122
Join Date: Apr 2007
Location: DME
Programs: LH SEN, AA Plat, SPG Plat, HH Diamond
Posts: 294
- Which route/airline did you book and which class?
DME-FRA-ORD-FRA-DME all on LH
- How many pax and how many award miles?
1 X 90000 M&M for business class
- How many days/weeks/months did you book in advance?
4 mon - booked in Feb for June travel
- Have you been able to book your preferred dates of travel?
No. Wanted weekend travel, end up booking midweek
- Were you happy with the award booking procedure (e.g. online/by phone)?
50/50 - there were some confusion on how to use Xmas certificate. One agent said, that it cannot be used for family member, when called back and talk to another agent, was advised that it is perfectly possible - just need to mail it with res.#
DME-FRA-ORD-FRA-DME all on LH
- How many pax and how many award miles?
1 X 90000 M&M for business class
- How many days/weeks/months did you book in advance?
4 mon - booked in Feb for June travel
- Have you been able to book your preferred dates of travel?
No. Wanted weekend travel, end up booking midweek
- Were you happy with the award booking procedure (e.g. online/by phone)?
50/50 - there were some confusion on how to use Xmas certificate. One agent said, that it cannot be used for family member, when called back and talk to another agent, was advised that it is perfectly possible - just need to mail it with res.#
Feb 26, 2008, 4:52 pm
#123
Join Date: Oct 2007
Location: Miami
Programs: Hilton Diamond, AA Lifetime Gold
Posts: 420
Which route/airline did you book and which class?
EWR-FRA-ATH, 2 seats in C
ATH-MUC-EWR, 2 seats in F
240 miles total for 2 passangers
How many days/weeks/months did you book in advance?
Booked today for travel on 6.30
Have you been able to book your preferred dates of travel?
Yes, the exact dates that I wanted
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Extremely happy for these bookings. DL/CO/AA wanted double the amount of miles for the same seats. Got everything I wanted and am trying LH for the first time.
EWR-FRA-ATH, 2 seats in C
ATH-MUC-EWR, 2 seats in F
240 miles total for 2 passangers
How many days/weeks/months did you book in advance?
Booked today for travel on 6.30
Have you been able to book your preferred dates of travel?
Yes, the exact dates that I wanted
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Extremely happy for these bookings. DL/CO/AA wanted double the amount of miles for the same seats. Got everything I wanted and am trying LH for the first time.
Feb 27, 2008, 1:46 am
#124
Join Date: Nov 2007
Location: GVA, ZRH, KEF
Posts: 183
Which route/airline did you book and which class?
EZE-FRA u/g from H to C
How many pax and how many award miles?
1x55000
How many days/weeks/months did you book in advance?
3 days
Have you been able to book your preferred dates of travel?
yes (was Dec 23)
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
By phone, very quick. Had to call only once. (C class was almost empty)
EZE-FRA u/g from H to C
How many pax and how many award miles?
1x55000
How many days/weeks/months did you book in advance?
3 days
Have you been able to book your preferred dates of travel?
yes (was Dec 23)
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
By phone, very quick. Had to call only once. (C class was almost empty)
Mar 15, 2008, 7:10 am
#125
Join Date: Mar 2005
Location: JFK/ LGA and STR, Germany
Programs: LH SEN, BA Gold, DL Gold
Posts: 272
- Which route/airline did you book and which class?
STR-FRA-ICN-FRA-STR on LH
- How many pax and how many award miles?
1 X 120.000 M&M for business class
- How many days/weeks/months did you book in advance?
10 days before departing (end of march).
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
booking by phone. Worked fine, requested flight where availible and procedure was quite easy.
How often did you have to check/call until you got the seats?
After the idea of this travel I checked for inventory onlinre and made a reservation by phone. After a few days I confirmed the reservation.
Best regards,
taigatrommel
STR-FRA-ICN-FRA-STR on LH
- How many pax and how many award miles?
1 X 120.000 M&M for business class
- How many days/weeks/months did you book in advance?
10 days before departing (end of march).
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
booking by phone. Worked fine, requested flight where availible and procedure was quite easy.
How often did you have to check/call until you got the seats?
After the idea of this travel I checked for inventory onlinre and made a reservation by phone. After a few days I confirmed the reservation.
Best regards,
taigatrommel
Mar 15, 2008, 10:52 am
#126
Join Date: Oct 2005
Location: FRA
Programs: LH SEN**, IHG Diamond Ambassador
Posts: 669
- Which route/airline did you book and which class?
VIE-YYZ on OS (C)
YYZ-DEN-ASE on AC and UA (C, Y)
ASE-DEN-ORD-VIE on UA, UA and OS (F, C, C)
- How many pax and how many award miles?
1 X 90000 M&M for C Award
- How many days/weeks/months did you book in advance?
4 months in advance (March for flights in July)
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes. Had very competent and fast lady from the OS SEN hotline on the phone.
- How often did you have to check/call until you got the seats?
Just had to call back twice until all segments got confirmed (within 2 days). Routing on flight back had to be changed, as there was no availability for my preferred DEN-FRA or DEN-MUC routing on LH.
VIE-YYZ on OS (C)
YYZ-DEN-ASE on AC and UA (C, Y)
ASE-DEN-ORD-VIE on UA, UA and OS (F, C, C)
- How many pax and how many award miles?
1 X 90000 M&M for C Award
- How many days/weeks/months did you book in advance?
4 months in advance (March for flights in July)
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes. Had very competent and fast lady from the OS SEN hotline on the phone.
- How often did you have to check/call until you got the seats?
Just had to call back twice until all segments got confirmed (within 2 days). Routing on flight back had to be changed, as there was no availability for my preferred DEN-FRA or DEN-MUC routing on LH.
Mar 15, 2008, 10:56 am
#127
Join Date: May 2005
Location: changing regularly
Programs: LH FT, AB Gold, bahn.comfort
Posts: 220
Which route/airline did you book and which class?
DUS-FRA-ACC-FRA-AMS in Y (outbound) and C (inbound)
How many pax and how many award miles?
1x50000
How many days/weeks/months did you book in advance?
7 weeks
Have you been able to book your preferred dates of travel?
yes, although I had to fly from DUS instead of AMS on the outbound. Also on the day I made the reservation C was not available on the outbound FRA-ACC. As I was short of some miles to book both directions in C anyway, I am happy with Y on the outbound. I could have bought the miles after C became available two days after my initial reservation but in the end I decided to save the money and test the new monitors in Y on the A333.
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Observed availability for quite a while online. Called once to make a reservation, a second time to confirm it (and change the time of the FRA-AMS sector), and a third time to change my seat assignment to row 3 of the A333. I was very happy with every call. ^ I am not that happy that they only issued the ticket after they increased the fuel surcharge although I booked and they deducted the miles before the increased fuel surcharge came into effect.
DUS-FRA-ACC-FRA-AMS in Y (outbound) and C (inbound)
How many pax and how many award miles?
1x50000
How many days/weeks/months did you book in advance?
7 weeks
Have you been able to book your preferred dates of travel?
yes, although I had to fly from DUS instead of AMS on the outbound. Also on the day I made the reservation C was not available on the outbound FRA-ACC. As I was short of some miles to book both directions in C anyway, I am happy with Y on the outbound. I could have bought the miles after C became available two days after my initial reservation but in the end I decided to save the money and test the new monitors in Y on the A333.
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Observed availability for quite a while online. Called once to make a reservation, a second time to confirm it (and change the time of the FRA-AMS sector), and a third time to change my seat assignment to row 3 of the A333. I was very happy with every call. ^ I am not that happy that they only issued the ticket after they increased the fuel surcharge although I booked and they deducted the miles before the increased fuel surcharge came into effect.
Last edited by jog; Mar 15, 2008 at 10:59 am Reason: typo
Mar 15, 2008, 11:04 am
#128
Join Date: Mar 2005
Location: Boise and McCall Idaho
Programs: DL, UA, AA, Hawaiian, Alaska
Posts: 245
Which route/airline did you book and which class?
LH - PDX-FRA-CDG return AMS-FRA-PDX 9/1/08 - 9/11/08
How many pax and how many award miles?
2 pax in C both directions - 80,000 ea United Airlines miles
How many days/weeks/months did you book in advance?
Booked on 11/4/07
Have you been able to book your preferred dates of travel?
yes - but was flexible
Were you happy with the award booking procedure (e.g. online/by phone)?
Phone, took two calls
LH - PDX-FRA-CDG return AMS-FRA-PDX 9/1/08 - 9/11/08
How many pax and how many award miles?
2 pax in C both directions - 80,000 ea United Airlines miles
How many days/weeks/months did you book in advance?
Booked on 11/4/07
Have you been able to book your preferred dates of travel?
yes - but was flexible
Were you happy with the award booking procedure (e.g. online/by phone)?
Phone, took two calls
Mar 15, 2008, 12:33 pm
#129
Join Date: Oct 2004
Programs: Aeroplan, Delta, Starwood, Fairmount
Posts: 2,312
Which route/airline did you book and which class?
YFC - JNB First/Business AC and LH
YFC - FCO First/Business AC and LH
Both booked through AC Aeroplan by phone
How many pax and how many award miles?
2 x 240,000
2 x 100,000
How many days/weeks/months did you book in advance?
Four Months
Six Months
Have you been able to book your preferred dates of travel?
Yes, both times
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Yes but both times I had to call LH to get seats I wanted as AC could not assign specific seats. No hassle from LH booking seats and always got my favourite seats - 83A and 83C.
YFC - JNB First/Business AC and LH
YFC - FCO First/Business AC and LH
Both booked through AC Aeroplan by phone
How many pax and how many award miles?
2 x 240,000
2 x 100,000
How many days/weeks/months did you book in advance?
Four Months
Six Months
Have you been able to book your preferred dates of travel?
Yes, both times
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Yes but both times I had to call LH to get seats I wanted as AC could not assign specific seats. No hassle from LH booking seats and always got my favourite seats - 83A and 83C.
Mar 15, 2008, 1:34 pm
#130
Join Date: Aug 2004
Location: Germany
Programs: Hyatt Dia, MM, DGAEZ
Posts: 607
Which route/airline did you book and which class?
HAJ-FRA-JFK in C on SQ 25/26
How many pax and how many award miles?
2 * 90.000
How many days/weeks/months did you book in advance?
9 Months
Have you been able to book your preferred dates of travel?
Yep!
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
it was ok, because so much time in advance. But they were the last Seats on award in C . booking procedure took 6 minutes. got the seats i wanted on Upper deck.
HAJ-FRA-JFK in C on SQ 25/26
How many pax and how many award miles?
2 * 90.000
How many days/weeks/months did you book in advance?
9 Months
Have you been able to book your preferred dates of travel?
Yep!
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
it was ok, because so much time in advance. But they were the last Seats on award in C . booking procedure took 6 minutes. got the seats i wanted on Upper deck.
Mar 15, 2008, 4:40 pm
#131
Join Date: Nov 2004
Location: US
Programs: LH and BA
Posts: 2,324
- Which route/airline did you book and which class?
IAD-FRA-IAD (christmas)
- How many pax and how many award miles?
1 passenger
- How many days/weeks/months did you book in advance?
2 weeks
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Did everything online. [/QUOTE]
IAD-FRA-IAD (christmas)
- How many pax and how many award miles?
1 passenger
- How many days/weeks/months did you book in advance?
2 weeks
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Did everything online. [/QUOTE]
Mar 15, 2008, 4:41 pm
#132
Join Date: Nov 2004
Location: US
Programs: LH and BA
Posts: 2,324
- Which route/airline did you book and which class?
IAD-FRA-IAD (Easter)
- How many pax and how many award miles?
2 passengers
- How many days/weeks/months did you book in advance?
4 weeks
- Have you been able to book your preferred dates of travel?
Yes but had to take a flight no than optimal
- Were you happy with the award booking procedure (e.g. online/by phone)?
Did everything online.
IAD-FRA-IAD (Easter)
- How many pax and how many award miles?
2 passengers
- How many days/weeks/months did you book in advance?
4 weeks
- Have you been able to book your preferred dates of travel?
Yes but had to take a flight no than optimal
- Were you happy with the award booking procedure (e.g. online/by phone)?
Did everything online.
Mar 16, 2008, 5:27 am
#133
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,846
- Which route/airline did you book and which class?
2 pax in C: CPH-VIE-BKK//BKK-SIN//BKK-VIE-CPH on OS/LX. Later outbound rebooked to LH CPH-FRA-SIN. On the day of inbound/return flight, VDB as OS BKK-VIE oversold and rebooked to TG/SK BKK-FRA-CPH + 2 x 900 EUR OS vouchers + nice room at Novotel
- How many pax and how many award miles?
120K + 33K and 60K + 16.5K (SEN Comp). Had to pay for BKK-SIN separately as two stop-overs not allowed; was later refunded when outbound rerouted.
- How many days/weeks/months did you book in advance?
9 months, outbound rerouted 1½ months before dep.
- Have you been able to book your preferred dates of travel?
Yes, but direct LH flight to SIN not available. Called SEN line i DE 1½ monts before dep. and got waitlisted for FRA-SIN - cleared after two hours (despite flight showing C9 D0 Z0) Tikcets reissued and miles for separate ticket BKK-SIN refunded ^
- Were you happy with the award booking procedure (e.g. online/by phone)?
Initial booking w/ M&M Dublin: No. First booked us w/ OS to LX connection at BKK undercutting MCT by 5 min. (told me that it was OK) and later Gütersloh refused to issue tickets. Had to book and pay separate ticket BKK-SIN on LX w/ 25 hours inconvenient stopover. Was also told that no point in being waitlisted for FRA-SIN on LH as no more seats would be released
SEN Line i DE: outstanding.
2 pax in C: CPH-VIE-BKK//BKK-SIN//BKK-VIE-CPH on OS/LX. Later outbound rebooked to LH CPH-FRA-SIN. On the day of inbound/return flight, VDB as OS BKK-VIE oversold and rebooked to TG/SK BKK-FRA-CPH + 2 x 900 EUR OS vouchers + nice room at Novotel
- How many pax and how many award miles?
120K + 33K and 60K + 16.5K (SEN Comp). Had to pay for BKK-SIN separately as two stop-overs not allowed; was later refunded when outbound rerouted.
- How many days/weeks/months did you book in advance?
9 months, outbound rerouted 1½ months before dep.
- Have you been able to book your preferred dates of travel?
Yes, but direct LH flight to SIN not available. Called SEN line i DE 1½ monts before dep. and got waitlisted for FRA-SIN - cleared after two hours (despite flight showing C9 D0 Z0)
Tikcets reissued and miles for separate ticket BKK-SIN refunded ^- Were you happy with the award booking procedure (e.g. online/by phone)?
Initial booking w/ M&M Dublin: No. First booked us w/ OS to LX connection at BKK undercutting MCT by 5 min. (told me that it was OK) and later Gütersloh refused to issue tickets. Had to book and pay separate ticket BKK-SIN on LX w/ 25 hours inconvenient stopover. Was also told that no point in being waitlisted for FRA-SIN on LH as no more seats would be released
SEN Line i DE: outstanding.
Mar 16, 2008, 8:17 pm
#134
Join Date: Sep 2007
Programs: BAEC, M&L, Bonvoy
Posts: 1,339
- Which route/airline did you book and which class?
BOS-ZAG-BOS in C
- How many pax and how many award miles?
1+2 72000+135000 (1 adult and 2 children)
- How many days/weeks/months did you book in advance?
3 months
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, searched online, but for children discount I had to call LH agent. They could enable children discount for online award booking.
BOS-ZAG-BOS in C
- How many pax and how many award miles?
1+2 72000+135000 (1 adult and 2 children)
- How many days/weeks/months did you book in advance?
3 months
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, searched online, but for children discount I had to call LH agent. They could enable children discount for online award booking.
Apr 3, 2008, 7:19 am
#135
Join Date: Feb 2008
Location: Monaco di Baviera
Programs: LH Sen, EK silver, Starwood Platinum
Posts: 70
- Which route/airline did you book and which class?
MUC-JFK-EWR-MUC on LH in C
- How many pax and how many award miles?
1 passenger, 90000 miles
- How many days/weeks/months did you book in advance?
6 months (but over long weekend in October)
- Have you been able to book your preferred dates of travel?
Yes, first on waitlist but the seat was confirmed within 24 hrs
- Were you happy with the award booking procedure (e.g. online/by phone)?
By phone, and everything was very smooth, including seat selection.
MUC-JFK-EWR-MUC on LH in C
- How many pax and how many award miles?
1 passenger, 90000 miles
- How many days/weeks/months did you book in advance?
6 months (but over long weekend in October)
- Have you been able to book your preferred dates of travel?
Yes, first on waitlist but the seat was confirmed within 24 hrs
- Were you happy with the award booking procedure (e.g. online/by phone)?
By phone, and everything was very smooth, including seat selection.