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-   Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More (https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more-495/)
-   -   Please post your M&M award booking experience (https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/585381-please-post-your-m-m-award-booking-experience.html)

GIG Feb 22, 2020 12:16 am

Which route/airline did you book and which class?
MUC - CHC / AKL - MUC in C-class

How many pax and how many award miles?
Outbound: 97.000 miles and about 300 EUR
Inbound: 97.000 miles and 81,85 NZ$ (about 60 EUR)

How many days/weeks/months did you book in advance?
8 months in advance

Have you been able to book your preferred dates of travel?
Allmost. The outbound flight is 1 day earlier.

Were you happy with the award booking procedure (e.g. online/by phone)?
I found a oneway online from FRA via SIN to CHC (97.000 miles / 124 EUR). But until I got the permisson to take holiday from my boss, this fligth was gone. No other flight was offered between Germany and New Zealand within +/- 7 days. So I called in. The first 2 agents either could not see any availability. Only the 3rd agent found a flight MUC (LX) -ZRH (LX) - SIN (SQ) - CHC. The taxes were higher, but I was happy to get this flight.
The way back I´ve booked online, with availability wide open. I could choose between the following routes:
  • AKL (SQ) - SIN (SQ) - CPH (SAS) - MUC
  • AKL(SQ) - SIN (LX) - ZRH (LX) - MUC
  • AKL (CA) - PEK (CA) - MUC
  • AKL(SQ) - SIN (LH) - FRA (LH) - MUC
  • AKL(SQ) - SIN (SQ) - DUS (LH) - MUC
I´ve choosen the routing via DUS.

How often did you have to check/call until you got the seats?
3x

Vivid Mar 5, 2020 7:35 am

Which route/airline did you book and which class?
LJU-MUC-FRA-BKK Y
BKK-IST-LJU C

How many pax and how many award miles?
2 adults + 1 child. Needed to book two one-ways to get the LH group child discount on outbound. On inbound it's a standard *A business award therefore the child tix was as per regular pricelist.
Outbound: 2x40.000 miles + 30.000 miles child; €285 taxes x3
Return: 3x71.000 miles; €189 in taxes x3
Total is 323.000 miles and €1422

How many days/weeks/months did you book in advance?
booked on beginning of March for end of October/beg of November

Have you been able to book your preferred dates of travel?
Yes but had to compromise on Y class for the outbound.
LX C was available for outbound 1 day later (the child would cost less miles compared to TK C).
LH PE was available on the return (but not LH C) so I rather took TK C since having to fly out in Y. At least I got the CHD discount on the outbound.

Were you happy with the award booking procedure (e.g. online/by phone)?
By phone b/c I had additional enquiries. Turned out two one-ways was cheaper than the return (the TK leg cancels child discount for entire trip).
Agent was very kind. The whole procedure lasted about 45 mins.

How often did you have to check/call until you got the seats?
Checked online for my options and then called in to book.

lx343 May 7, 2020 2:57 pm

Which route/airline did you book and which class?
ZRH-FRA LH C
FRA-HND NH C / new C
HND-CTS NH Y
CTS-TPE BR C
TPE-CDG BR C
CDG-ZRH LX C

How many pax and how many award miles?
1 pax. 142, 000 miles and ~ CHF 390 in fees/taxes each

How many days/weeks/months did you book in advance?
10 month in advance

Have you been able to book your preferred dates of travel?
almost

Were you happy with the award booking procedure (e.g. online/by phone)?
Yes

How often did you have to check/call until you got the seats?
checked it online and had to call once to book

SK AAR May 7, 2020 9:53 pm

Sorry, I havn't made M&M award bookings for a long time, so may not be entirely updated, but 71,000 miles for a Europe to Japan return ticket in I class seems very cheap - what is going on/how?

GalaxyChris May 7, 2020 11:01 pm


Originally Posted by SK AAR (Post 32357742)
Sorry, I havn't made M&M award bookings for a long time, so may not be entirely updated, but 71,000 miles for a Europe to Japan return ticket in I class seems very cheap - what is going on/how?

This price is one way Europe-Asia C class
​​​​​​
​​​

lx343 May 8, 2020 12:25 am


Originally Posted by SK AAR (Post 32357742)
Sorry, I havn't made M&M award bookings for a long time, so may not be entirely updated, but 71,000 miles for a Europe to Japan return ticket in I class seems very cheap - what is going on/how?

uppps my bad it was of course 142k miles.

oliver2002 Jan 6, 2021 3:40 am

Which route/airline did you book and which class?
DEL-WAW-MUC all C.

How many pax and how many award miles?
1 ADT 56k+ 4228 INR

How many days/weeks/months did you book in advance?
80 days

Have you been able to book your preferred dates of travel?
Yes.

Were you happy with the award booking procedure (e.g. online/by phone)?

All online. I doubt this flight will operate though, but I'll gladly use the option to book an award without YQ ^ and get rebooked onto LH when the flight cancels.

oliver2002 Nov 12, 2021 5:58 am

Which route/airline did you book and which class?
MUC-FRA-DTW//SFO-FRA-MUC in C ( I )

How many pax and how many award miles?
4 pax, 292k miles, 2637.48€

How many days/weeks/months did you book in advance?
5.5 months

Have you been able to book your preferred dates of travel?
Yes.

Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
I had checked earlier (October) and did not find any award seats (peak season Bavarian easter holidays) except on 4Y to LAS ;) Last week I just played around on M&M and to my surprise the seats appeared. So I booked online and was done.

59Impala Nov 13, 2021 2:00 pm

Which route/airline did you book and which class?
ZRH-MUC-CLT//MIA-FRAZRH in C ( I )

How many pax and how many award miles?
2 pax, 112k + 56k miles, 2x649.25 CHF

How many days/weeks/months did you book in advance?
327 days

Have you been able to book your preferred dates of travel?
No, return flight 1 day later on LH. Only option on preferred day was on LOT, which I have no intention to fly. And wanted LX returning.

Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
It was ok. I know I can cancel with limited costs. Would have preferred LX from MIA, but nothing available at all. Wanted F on LX, too.

lx343 Nov 20, 2021 12:33 pm

Which route/airline did you book and which class?
ZRH-WAW LX C
WAW-LHR LO C
LHR-HND NH F / new F
HND-ORD NH F / old F

How many pax and how many award miles?
1 pax. 155,000 miles and ~ CHF 330 in fees/taxes each

How many days/weeks/months did you book in advance?
12 month in advance

Have you been able to book your preferred dates of travel?
almost

Were you happy with the award booking procedure (e.g. online/by phone)?
Yes

How often did you have to check/call until you got the seats?
checked it online and had to call once to book

Concerto Nov 21, 2021 4:25 am

I think that is a wonderful routing in the post above. Of course, this is a OW (one way) ticket, right? I believe on OW award tix it is not possible to make a stop for longer than 24 hours. Or did you somehow make this into a RT ticket? Would it have been possible to add a 5th segment, to some obscure US destination for example, or are 4 segments the limit on M&M?

lx343 Nov 21, 2021 1:05 pm


Originally Posted by Concerto (Post 33746722)
I think that is a wonderful routing in the post above. Of course, this is a OW (one way) ticket, right? I believe on OW award tix it is not possible to make a stop for longer than 24 hours. Or did you somehow make this into a RT ticket? Would it have been possible to add a 5th segment, to some obscure US destination for example, or are 4 segments the limit on M&M?

yup its a one way ticket, no stopovers are allowed and maximum of four legs can be booked.
​​​​​​lx343

Viennafly Jan 7, 2022 6:45 am

Which route/airline did you book and which class?
FRA-ZRH-BKK roundtrip in LX F (O)

How many pax and how many award miles?
1 pax: 222000 miles and 609 EUR fees

How many days/weeks/months did you book in advance?
~7 months in advance

Have you been able to book your preferred dates of travel?
almost, need to stay 2 days longer than initially planned

Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, called German SEN hotline, no waiting, very quick and helpful agent proactively offering alternatives. Took less than 10 minutes.

How often did you have to check/call until you got the seats?
checked availability in I on LX before as backup (as LX O seats cannot be booked online), then called once.

MumbaiDan Jan 8, 2022 3:25 am

Which route/airline did you book and which class?
Out: LH FRA-MLE in C
In: OS MLE-VIE-FRA in C

How many pax and how many award miles?
2 adults, return tickets
145.000 miles for the first ticket, 72.500 miles for the second one as companion award
Tax and Fees of 625 Euros for the two tickets together as I chose the Business Premium award that costs more miles, but saves taxes and fees

How many days/weeks/months did you book in advance?
18 days in advance

Have you been able to book your preferred dates of travel?
Yes

Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, on the phone and they went all the way to clear the seats for me under HON best Award availability

How often did you have to check/call until you got the seats?
Called once, 18 minutes to finish

59Impala Jan 16, 2022 7:44 am

Which route/airline did you book and which class?
out: ZRH-ORD in F on LX
in: not available on my wanted dates ex MIA

How many pax and how many award miles?
2 adults, one way
91.000 miles for the first ticket, 45.500 miles for the second one as companion award
Tax and Fees of 321.65 CHF for each ticket.

How many days/weeks/months did you book in advance?
9 months in advance

Have you been able to book your preferred dates of travel?
Yes for the outbound
No for the inbound, hence only a oneway. I will look for alternate solutions for my return flight. I wanted a MIA-ZRH end of October in C or F, but nothing available, only LH.


Were you happy with the award booking procedure (e.g. online/by phone)?
not really. I cannot book F in LX online - did not show any availability. as per the agent, I should be able to book F online. He had 2 Seats in O available as I wanted. In general, booking on M&M.com is simply dreadful.

How often did you have to check/call until you got the seats?
Called once, less than a minute wait after the announcements (called on a Sunday afternoon) - very friendly and efficient employee.


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