Please post your M&M award booking experience
Feb 7, 2017, 10:28 am
#541
Join Date: Jun 2006
Location: LAX
Programs: LH HON
Posts: 119
Which route/airline did you book and which class?
SZG-FRA-LAX oneway in C
How many pax and how many award miles?
4 pax, 5k miles adults, 39k for children, fees were a whopping 370$ pp
How many days/weeks/months did you book in advance?
11 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, called hotline due to child award. long haul confirmed after request to rev mgmt immediately, for the OS operated segment I had to call back the next day, didnt clear, agent worked some magic. Thanks Lufthansa
SZG-FRA-LAX oneway in C
How many pax and how many award miles?
4 pax, 5k miles adults, 39k for children, fees were a whopping 370$ pp
How many days/weeks/months did you book in advance?
11 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, called hotline due to child award. long haul confirmed after request to rev mgmt immediately, for the OS operated segment I had to call back the next day, didnt clear, agent worked some magic. Thanks Lufthansa
Feb 12, 2017, 10:15 am
#542
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
- Which route/airline did you book and which class?
MUC-IAD rt in business
- How many pax and how many award miles?
1ADT+2CHD 262k + (506EUR/person)
- How many days/weeks/months did you book in advance?
59 days
- Have you been able to book your preferred dates of travel?yes
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
OB was available straight away, IB not (end of easter holidays), so called in to book, request cleared straightaway. Put it on hold, ticketed today.
MUC-IAD rt in business
- How many pax and how many award miles?
1ADT+2CHD 262k + (506EUR/person)
- How many days/weeks/months did you book in advance?
59 days
- Have you been able to book your preferred dates of travel?yes
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
OB was available straight away, IB not (end of easter holidays), so called in to book, request cleared straightaway. Put it on hold, ticketed today.
Last edited by oliver2002; Feb 13, 2017 at 3:12 am
Feb 13, 2017, 3:07 am
#543
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
Feb 13, 2017, 3:11 am
#544
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
Feb 21, 2017, 11:00 pm
#545
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,271
Which route/airline did you book and which class?
AUA-PTY-IST-LWO oneway in C with CM-TK-TK
How many pax and how many award miles?
1 pax, 60000 miles and 38.38 EUR
How many days/weeks/months did you book in advance?
11 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes. Called to booked having checked the availability of each segment on united.com award booking tool prior. M&M agent could not see any availability when inputting AUA-LWO routing. After suggesting that each segment should be checked one by one, we built the the itinerary in under 5 minutes. Within 10 minutes, the eticket was issued. All went very smooth.
AUA-PTY-IST-LWO oneway in C with CM-TK-TK
How many pax and how many award miles?
1 pax, 60000 miles and 38.38 EUR
How many days/weeks/months did you book in advance?
11 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes. Called to booked having checked the availability of each segment on united.com award booking tool prior. M&M agent could not see any availability when inputting AUA-LWO routing. After suggesting that each segment should be checked one by one, we built the the itinerary in under 5 minutes. Within 10 minutes, the eticket was issued. All went very smooth.
Feb 23, 2017, 2:23 pm
#546
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
Which route/airline did you book and which class?
NRT-GUM-TKK ret on UA, class X (not exactly C or F, I know, but learnt some interesting while talking to the agent)
How many pax and how many award miles?
1 pax, 60000 miles and ~70EUR
How many days/weeks/months did you book in advance?
10 weeks
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes. Called to book after having checked the availability of each segment on UA website. Got a nice lady (allegedly based in Berlin, when I inquired which call centre answered my call). All segments could be seen immediately, but on most only X was available. Not that it really matters on those short segments. Revenue tix for the same dates go for $1170, so a good deal in my book.
I also inquired about EU-TYO options for the given dates, but there was big fat zero in premium cabins. LO had outbound available in Y+, but when the agent tried to do a split award including Y+, the system refused. After investigating she came back and said split award with Y+ is not possible. Interesting. Haven't seen that mentioned anywhere before. So I ended up getting a revenue ticket in the end.
All in all very competent agent, after I mentioned that my replacement SEN card hasn't arrived yet she promptly investigated and told me the exact date it was shipped and asked me politely to give them a call should the card not arrive within a week.
Is there maybe a way to leave feedback for an agent handling a specific call even if I do not know her name?
NRT-GUM-TKK ret on UA, class X (not exactly C or F, I know, but learnt some interesting while talking to the agent)
How many pax and how many award miles?
1 pax, 60000 miles and ~70EUR
How many days/weeks/months did you book in advance?
10 weeks
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes. Called to book after having checked the availability of each segment on UA website. Got a nice lady (allegedly based in Berlin, when I inquired which call centre answered my call). All segments could be seen immediately, but on most only X was available. Not that it really matters on those short segments. Revenue tix for the same dates go for $1170, so a good deal in my book.
I also inquired about EU-TYO options for the given dates, but there was big fat zero in premium cabins. LO had outbound available in Y+, but when the agent tried to do a split award including Y+, the system refused. After investigating she came back and said split award with Y+ is not possible. Interesting. Haven't seen that mentioned anywhere before. So I ended up getting a revenue ticket in the end.
All in all very competent agent, after I mentioned that my replacement SEN card hasn't arrived yet she promptly investigated and told me the exact date it was shipped and asked me politely to give them a call should the card not arrive within a week.
Is there maybe a way to leave feedback for an agent handling a specific call even if I do not know her name?
Feb 24, 2017, 2:22 am
#547
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
The reservation you made will have the agent ID, so when giving feedback just mention the booking code of the PNR.
M&M does have a call center in Berlin (Ullstein Haus) who sit in the same section as our lurkers who respond to the thread. Sometimes the lurkers also take the call for SEN, just listen carefully for the name when they pick up
M&M does have a call center in Berlin (Ullstein Haus) who sit in the same section as our lurkers who respond to the thread. Sometimes the lurkers also take the call for SEN, just listen carefully for the name when they pick up
Mar 3, 2017, 4:53 pm
#548
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Which route/airline did you book and which class?
CMH/EWR/FRA, one-way, on UA/LH in Business Class 01MAR17
How many pax and how many award miles?
2 x 52,000 miles + 948EUR in taxes/fees.
How many days/weeks/months did you book in advance?
Same day (6 hours before departure).
Have you been able to book your preferred dates of travel?
Yes.
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Yes. I called armed and ready for battle (with weapons out of the oliver2002 travel tips arsenal locked and loaded) to get a same-day award ticket issued, but I got a really sharp agent (from agent accent and background noise, I would say it was IST) who apparently knew exactly what to do and got us booked and ticketed within 15 minutes. Fees were steep, but great compared to alternatives (cheapest one-way fare in any class I could find for same day departure same origin/destination I could find was close to 3000EUR [2x 1500]).
This is now the second time recently that LH has saved my wallet during an urgent need by having same-day award space available from my remote departure point to FRA. M&M for me does indeed still seem to have some intangible redeeming qualities (pun intended).
One could legitimately argue that over 900EUR in fees is crazy for an 'award", but for two passengers for what is essentially a walk-up purchase of business class tickets, I find it a bargain. My wife and I got a good nights' sleep and were able to deal with urgent family matters immediately upon arrival.
CMH/EWR/FRA, one-way, on UA/LH in Business Class 01MAR17
How many pax and how many award miles?
2 x 52,000 miles + 948EUR in taxes/fees.
How many days/weeks/months did you book in advance?
Same day (6 hours before departure).
Have you been able to book your preferred dates of travel?
Yes.
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Yes. I called armed and ready for battle (with weapons out of the oliver2002 travel tips arsenal locked and loaded) to get a same-day award ticket issued, but I got a really sharp agent (from agent accent and background noise, I would say it was IST) who apparently knew exactly what to do and got us booked and ticketed within 15 minutes. Fees were steep, but great compared to alternatives (cheapest one-way fare in any class I could find for same day departure same origin/destination I could find was close to 3000EUR [2x 1500]).
This is now the second time recently that LH has saved my wallet during an urgent need by having same-day award space available from my remote departure point to FRA. M&M for me does indeed still seem to have some intangible redeeming qualities (pun intended).
One could legitimately argue that over 900EUR in fees is crazy for an 'award", but for two passengers for what is essentially a walk-up purchase of business class tickets, I find it a bargain. My wife and I got a good nights' sleep and were able to deal with urgent family matters immediately upon arrival.
Last edited by N1003U; Mar 24, 2017 at 3:04 pm
Mar 6, 2017, 11:00 pm
#549
Join Date: Oct 2014
Location: SoCal
Programs: LH, DL
Posts: 133
- Which flights did you book and which class?
LAX-MUC-DBV and ZAG-FRA-LAX in LH C
- How many pax and how many award miles?
105,000 miles, $1096 for one pax
- How many days/weeks/months did you book in advance?
6 months
- Have you been able to book your preferred dates of travel?
Yes. This was around the time of Trump's first travel ban, surprisingly many choices. I was able to get the 748 which I really wanted (I knew knew price would be high for LH)
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Yes, very simple and quick booking on line. I called the Santa Clarita call center, picked up immediately, seat reservations immediately set for all flights.
LAX-MUC-DBV and ZAG-FRA-LAX in LH C
- How many pax and how many award miles?
105,000 miles, $1096 for one pax
- How many days/weeks/months did you book in advance?
6 months
- Have you been able to book your preferred dates of travel?
Yes. This was around the time of Trump's first travel ban, surprisingly many choices. I was able to get the 748 which I really wanted (I knew knew price would be high for LH)
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Yes, very simple and quick booking on line. I called the Santa Clarita call center, picked up immediately, seat reservations immediately set for all flights.
Mar 24, 2017, 9:38 am
#550
Join Date: Aug 2015
Posts: 1,141
Which route/airline did you book and which class?
SIN-FRA-ZRH-TXL, in F/C. SIN-FRA-ZRH on LH metal, ZRH-TXL on Swiss.
How many pax and how many award miles?
1x 105k miles and EUR 253.38.
How many days/weeks/months did you book in advance?
Month and a half.
Have you been able to book your preferred dates of travel?
Two days earlier then would be perfect, but still workable.
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
I used Hangouts to call in and my connection started to get really bad as soon as I jumped on the call, but the agent was really gracious and patient with me trying to tell him the CC number.
I checked every few days for a week to see how's the availability, but the missing miles I needed to book it only hit my account today — and I got my seats today, so I'm a happy camper
SIN-FRA-ZRH-TXL, in F/C. SIN-FRA-ZRH on LH metal, ZRH-TXL on Swiss.
How many pax and how many award miles?
1x 105k miles and EUR 253.38.
How many days/weeks/months did you book in advance?
Month and a half.
Have you been able to book your preferred dates of travel?
Two days earlier then would be perfect, but still workable.
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
I used Hangouts to call in and my connection started to get really bad as soon as I jumped on the call, but the agent was really gracious and patient with me trying to tell him the CC number.
I checked every few days for a week to see how's the availability, but the missing miles I needed to book it only hit my account today — and I got my seats today, so I'm a happy camper
Last edited by klausa; Mar 24, 2017 at 2:51 pm
Mar 25, 2017, 11:22 am
#553
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 764
- Which route/airline did you book and which class?
BRU-FRA-GIG (oneway) in J
GRU-FRA-BRU (oneway) in J
- How many pax and how many award miles?
2 pax and 1 child
outbound 67.000 miles + 33.500 miles (companion award) + 50.250 miles (child) + 896,91 EUR (298,97 EUR x 3)
inbound 67.000 miles + 33.500 miles (companion award) + 50.250 miles (child) + 194,37 EUR (64,79 EUR x 3)
- How many days/weeks/months did you book in advance?
9 months
- Have you been able to book your preferred dates of travel?
Outbound yes, inbound no
- Were you happy with the award booking procedure (e.g. online/by phone)?
Booked by phone as child awards are not available online. Looked up award space prior to booking. Flawless service. Agent was surprised to see to taxes were (a lot) lower when booking as 2 OW's)
-How often did you have to check/call until you got the seats?
Only once
BRU-FRA-GIG (oneway) in J
GRU-FRA-BRU (oneway) in J
- How many pax and how many award miles?
2 pax and 1 child
outbound 67.000 miles + 33.500 miles (companion award) + 50.250 miles (child) + 896,91 EUR (298,97 EUR x 3)
inbound 67.000 miles + 33.500 miles (companion award) + 50.250 miles (child) + 194,37 EUR (64,79 EUR x 3)
- How many days/weeks/months did you book in advance?
9 months
- Have you been able to book your preferred dates of travel?
Outbound yes, inbound no
- Were you happy with the award booking procedure (e.g. online/by phone)?
Booked by phone as child awards are not available online. Looked up award space prior to booking. Flawless service. Agent was surprised to see to taxes were (a lot) lower when booking as 2 OW's)
-How often did you have to check/call until you got the seats?
Only once
May 21, 2017, 1:21 pm
#554
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,271
Which route/airline did you book and which class?
BKK-SIN-FRA-KBP with TG/SQ/LH
How many pax and how many award miles?
1 pax (67000 miles and 99.40 EUR in taxes and fees)
How many days/weeks/months did you book in advance?
11 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
100%. Called in, gave the flight numbers that I wanted and booked instantly.
BKK-SIN-FRA-KBP with TG/SQ/LH
How many pax and how many award miles?
1 pax (67000 miles and 99.40 EUR in taxes and fees)
How many days/weeks/months did you book in advance?
11 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
100%. Called in, gave the flight numbers that I wanted and booked instantly.
May 31, 2017, 12:52 pm
#555
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,627
- Which route/airline did you book and which class?
GVA-JFK in F, JFK-GVA in C.
- How many pax and how many award miles?
3 adults and 1 child.
2 x 137.500, 1 x 68.250 companion at 50% and 1 x 103.125 child at 75%. Plus 4 x 540 CHF in fees & surcharges.
- How many days/weeks/months did you book in advance?
5 months.
- Have you been able to book your preferred dates of travel?
Yes. Exact preferred dates and flights were booked.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, all went very smoothly. Booked by phone as child awards and F awards are not available online and needed to waitlist for the return. The waitlist cleared in 30 minutes, didn't even have to hold an alternative even though I had checked online for availability.
-How often did you have to check/call until you got the seats?
Twice, once to book outbound and waitlist for return, second call 30 minute later to confirm once waitlist cleared and to pay.
GVA-JFK in F, JFK-GVA in C.
- How many pax and how many award miles?
3 adults and 1 child.
2 x 137.500, 1 x 68.250 companion at 50% and 1 x 103.125 child at 75%. Plus 4 x 540 CHF in fees & surcharges.
- How many days/weeks/months did you book in advance?
5 months.
- Have you been able to book your preferred dates of travel?
Yes. Exact preferred dates and flights were booked.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, all went very smoothly. Booked by phone as child awards and F awards are not available online and needed to waitlist for the return. The waitlist cleared in 30 minutes, didn't even have to hold an alternative even though I had checked online for availability.
-How often did you have to check/call until you got the seats?
Twice, once to book outbound and waitlist for return, second call 30 minute later to confirm once waitlist cleared and to pay.