Please post your award booking experience in C and F

Reply

Old Aug 21, 06, 6:11 am
  #31  
 
Join Date: Aug 2005
Posts: 9
- Which flights did you book and which class?
MUC-CDG-SIN
long-haul: SQ; shorthaul: LH

- How many pax and how many award miles?
2 persons, 360000

- How many days/weeks/months did you book in advance?
1 month before departure

- Have you been able to book your preferred dates of travel?
No

- Overall: Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
I had to call several times but got 2 seats on SQ F. At the end, I was quite pleased.
AliceSchwarzer is offline  
Reply With Quote
Old Aug 22, 06, 5:59 pm
  #32  
 
Join Date: Aug 2004
Location: LON
Programs: AirBerlin TopBonus Gold, United *Silver
Posts: 37
- Which route/airline did you book and which class?
M&M C class award, Route: FRA-SIN(SQ)-PVG(SQ)-NRT(NH); KIX-BKK(SQ)-SIN(SQ)-AMS(SQ)
- How many pax and how many award miles?
1 pax and 160000 miles
- How many days/weeks/months did you book in advance?
Booked the trip 7 weeks in advance
- Have you been able to book your preferred dates of travel?
Yes, I got exactly the dates and route I wanted in the end.
- Were you happy with the award booking procedure (e.g. online/by phone)?
During the time I tried to book the award it was possible to look up the availability of award classes on amadeus. That made everything a lot easier and I just told the agents which seats I wanted. Otherwise it would have been very time consuming.
- How often did you have to check/call until you got the seats?
I needed around 10 phone calls over a 3 week period to get the routing and seats I wanted in the first place.
AB737NG is offline  
Reply With Quote
Old Aug 23, 06, 9:58 pm
  #33  
 
Join Date: Feb 2000
Location: Denver, CO, USA
Programs: Former 1KMM now free as UA Gold MM, former HH D, Marriott PP
Posts: 1,057
- Which route/airline did you book and which class?

LH DEN-FRA-BCN and Return

- How many pax and how many award miles?

2 Passengers; 160000 UA Miles for Business

- How many days/weeks/months did you book in advance?

316 days prior to departure; 330 days prior to return

- Have you been able to book your preferred dates of travel?

Yes

- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?

I was reasonably happy--UA International Awards reservations, not LH. Seats assigned at time of booking without any problems.
bmr12 is offline  
Reply With Quote
Old Aug 23, 06, 10:17 pm
  #34  
FlyerTalk Evangelist
 
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,407
Where did M&M come into play here?

Originally Posted by bmr12
- Which route/airline did you book and which class?

LH DEN-FRA-BCN and Return

- How many pax and how many award miles?

2 Passengers; 160000 UA Miles for Business

- How many days/weeks/months did you book in advance?

316 days prior to departure; 330 days prior to return

- Have you been able to book your preferred dates of travel?

Yes

- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?

I was reasonably happy--UA International Awards reservations, not LH. Seats assigned at time of booking without any problems.
flysurfer is offline  
Reply With Quote
Old Aug 23, 06, 10:46 pm
  #35  
Moderator, Hilton Honors
 
Join Date: Nov 2003
Location: hopefully travelling
Programs: up in the air
Posts: 70,714
- Which route/airline did you book and which class?
AKL-YVR on NZ, AC and UA; business class.


- How many pax and how many award miles?
120k miles


- How many days/weeks/months did you book in advance?
Booked several months ahead but ticketed 24 hours in advance (took that long to get the right flights - NZ was easy with choice of 3 flights each way, UA and AC was difficult to get flights that worked for me).


- Have you been able to book your preferred dates of travel?
Yes, and eventually preferred timing


- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes. Frustrated with lack of availability and need to keep checking, but M&M service was excellent including holding multiple flights for me, holding illegal connections as backup and requesting (and getting) forced availability from UA when there was none. M&M kept in regular contact without any prodding from me.


-How often did you have to check/call until you got the seats?
Often. I checked availability tools regularly, and M&M made regular contact.
Kiwi Flyer is offline  
Reply With Quote
Old Aug 23, 06, 10:55 pm
  #36  
FlyerTalk Evangelist
 
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,407
Originally Posted by Kiwi Flyer
- How many days/weeks/months did you book in advance?
Booked several months ahead but ticketed 24 hours in advance (took that long to get the right flights - NZ was easy with choice of 3 flights each way, UA and AC was difficult to get flights that worked for me).
Given that M&M holds reservations for only 3 weeks, I wonder what you did to convince them to hold multiple reservations for several months.
flysurfer is offline  
Reply With Quote
Old Aug 23, 06, 11:34 pm
  #37  
Moderator, Hilton Honors
 
Join Date: Nov 2003
Location: hopefully travelling
Programs: up in the air
Posts: 70,714
I don't know. I hope no one gets in trouble for such great service.
Kiwi Flyer is offline  
Reply With Quote
Old Jul 23, 07, 9:52 pm
  #38  
 
Join Date: Jun 2005
Location: Chicago
Programs: UA, AA, US, DL, PC Plat, Dollar, Avis, National, SPG, HH Gold, CC Gold
Posts: 1,212
Originally Posted by AB737NG View Post
- Which route/airline did you book and which class?
ORD-DTW (UA) DTW-FRA (LH) FRA-ATH (LH) / ATH-FRA (LH) FRA-DTW (LH) DTW-ORD (UA) C class award
- How many pax and how many award miles?
3 pax and 240000 miles
- How many days/weeks/months did you book in advance?
Booked the trip 11 months in advance
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
I made my reservations through the India Call Center of United. Although it was not the worst experience I did need to "encourage" him to look up alternative routes. He kept telling me that the flights were "sold out" I once asked about a specific LH flt out of IAD #419 that showed 3 available C award tickets on the ANA tool. He told me no such flight existed I needed to goad him into checking other cities of departure. Eventually I got my tickets.
- How often did you have to check/call until you got the seats?
I probably spent 6 hours on line researching. Luckily one phone call did it!
balima is offline  
Reply With Quote
Old Jul 24, 07, 12:41 am
  #39  
 
Join Date: Nov 2006
Location: EDXF
Programs: LH, bmi, Hyatt Gold, SPG
Posts: 86
- Which route/airline did you book and which class?
HAM-LHR-LAX-LHR-HAM in C LH/NZ

- How many pax and how many award miles?
2 person / 180k

- How many days/weeks/months did you book in advance?
8 month in advance

- Have you been able to book your preferred dates of travel?
one day earlyer than wanted

- Were you happy with the award booking procedure (e.g. online/by phone)?
No possibility on LH so need to book the award by phone, which was easy and nice.

How often did you have to check/call until you got the seats?[/QUOTE]
checked online several times, and just called once.
pooh99 is offline  
Reply With Quote
Old Jul 24, 07, 4:10 am
  #40  
 
Join Date: Sep 2006
Location: MHG
Posts: 242
For this year:

- Which route/airline did you book and which class?
1. FRA-(LH/F)-LAX-(LH/F)-FRA
2. FRA-(LH/C)-DUS-(LH/C)-EWR-(LO/C)-WAW-(LO/C)-FRA

- How many pax and how many award miles?
1. 2 for 280.000 miles
2. 1 for 90.000 miles

- How many days/weeks/months did you book in advance?
1. 7 months
2. 10 months

- Have you been able to book your preferred dates of travel?
1. No, two weeks difference
2. Yes

- Were you happy with the award booking procedure (e.g. online/by phone)?
1. By phone, very helpful and friendly stuff
2. Online, no problem anywhere

- How often did you have to check/call until you got the seats?
1. One call -> two seats
2. Got them within the booking process
steffen0212 is offline  
Reply With Quote
Old Jul 24, 07, 10:28 am
  #41  
 
Join Date: Feb 2005
Programs: LX
Posts: 40
very interesting - it looks like, SWISS longhaul is not that good; people are flying mostly Lufthansa when requesting award tickets?



Originally Posted by Oli20 View Post
overall very happy with award bookings and availability on LH - compare that to BA for example. trying to spend some miles to go anywhere in Asia next spring, one seat available for a whole quarter.....
hot_stars is offline  
Reply With Quote
Old Jul 24, 07, 11:01 am
  #42  
 
Join Date: Oct 2002
Location: FRA
Programs: BA Silver, LH FTL, UA Corpse
Posts: 1,423
Originally Posted by hot_stars View Post
very interesting - it looks like, SWISS longhaul is not that good; people are flying mostly Lufthansa when requesting award tickets?
CAVE: biased sample size!

BTW, I like to see this thread bumped up again.
fradoc is offline  
Reply With Quote
Old Jul 24, 07, 11:21 am
  #43  
 
Join Date: Feb 2005
Location: Munich, Germany
Programs: UA*S, TK*G, BA G
Posts: 361
- Route: MUC-DEN-LAS-DEN-MUC in LH C
- Pax: 1 - 90,000 award miles
- Booked two months in advance for flights in August, i.e. during peak season
- Got my preferred dates of travel - LH FTL line bent over backwards to get me on the flights I wanted (completely zeroed out)
- I was very happy with the entire procedure as I only had to call once and they kept calling me with updates.
tnmlyger is offline  
Reply With Quote
Old Jul 25, 07, 12:27 am
  #44  
 
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: A3*S, LH, SQ, BA, IHG Spire AMB, HH Gold, Marriot Silver
Posts: 4,825
For this year:

- Which route/airline did you book and which class?
1. SIN-(SQ/C)-FRA-(LH/C)-LEJ-(LH/C)-FRA-(TG/C)-BKK-(SQ/C)-SIN

- How many pax and how many award miles?
1. 1 for 120.000 miles

- How many days/weeks/months did you book in advance?
1. 5 months

- Have you been able to book your preferred dates of travel?
1. No, +/- 3 days difference on average

- Were you happy with the award booking procedure (e.g. online/by phone)?
1. By phone, first agent very helpful and friendly and knowledgable but could have been more accomodating with other carriers/ routings; made a revision later and second agent had a strange "lecturing" attitude and was actually much less knowledgable then first one arguing with me whether the routing/ transfers/ stops were okay etc

- How often did you have to check/call until you got the seats?
1. Used ANA tool first, called and let them search (nada came up), then pointed them to the flights I had found already, got all I wanted but if I hadn't done the research already then nothing offered in C as LH/LX/OS full but Y seat recommended, nedded to point them to SQ and TG
demue is offline  
Reply With Quote
Old Jul 25, 07, 5:51 am
  #45  
 
Join Date: Oct 2002
Location: FRA
Programs: BA Silver, LH FTL, UA Corpse
Posts: 1,423
Originally Posted by demue View Post
[...]
- How often did you have to check/call until you got the seats?
1. Used ANA tool first, called and let them search (nada came up), then pointed them to the flights I had found already, got all I wanted but if I hadn't done the research already then nothing offered in C as LH/LX/OS full but Y seat recommended, nedded to point them to SQ and TG
This is quite interesting. Just a lazy agent or policy?
fradoc is offline  
Reply With Quote

Thread Tools
Search this Thread