Please post your M&M award booking experience
#181
Join Date: Mar 2000
Location: Germany
Posts: 2,635
- Which route/airline did you book and which class?
HAM-FRA-YYC-YVR-YYC-FRA-HAM, in LH C with the intra-canadian legs in AC C
- How many pax and how many award miles?
2 pax, 90'000 miles each
- How many days/weeks/months did you book in advance?
10 months
- Have you been able to book your preferred dates of travel?
Yes, exact dates but not exact routing, will try to get FRA-YVR-FRA nonstop
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, just one call, 5 minutes in total.
- How often did you have to check/call until you got the seats?
Once
HAM-FRA-YYC-YVR-YYC-FRA-HAM, in LH C with the intra-canadian legs in AC C
- How many pax and how many award miles?
2 pax, 90'000 miles each
- How many days/weeks/months did you book in advance?
10 months
- Have you been able to book your preferred dates of travel?
Yes, exact dates but not exact routing, will try to get FRA-YVR-FRA nonstop
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, just one call, 5 minutes in total.
- How often did you have to check/call until you got the seats?
Once
#182
Join Date: Sep 2005
Location: BRU
Programs: LH SEN, SN Gold, Eurostar Carte Blanche, BA, QF, AF
Posts: 6,856
#183
Join Date: Jun 2007
Location: SNA
Programs: UA 1K, HH LTD
Posts: 1,782
- Which route/airline did you book and which class?
FRA-YYC // SEA-FRA in F
- How many pax and how many award miles?
2 pax, 210,000 miles
- How many days/weeks/months did you book in advance?
10.5 months
- Have you been able to book your preferred dates of travel?
Yes, exact dates and flights.
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Only had to call once and everything was settled. Had the respective flights on my screen in the ANA tool and pointed them out to the agent. No problems at all, done in 10 minutes.
FRA-YYC // SEA-FRA in F
- How many pax and how many award miles?
2 pax, 210,000 miles
- How many days/weeks/months did you book in advance?
10.5 months
- Have you been able to book your preferred dates of travel?
Yes, exact dates and flights.
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Only had to call once and everything was settled. Had the respective flights on my screen in the ANA tool and pointed them out to the agent. No problems at all, done in 10 minutes.
#184
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
- Which route/airline did you book and which class?
ZRH - FRA (LH) - NRT (NH) - CHC - ZQN (NZ) // SYD - SIN (SQ) (stopover) - MUC - ZRH (LH) all in C with exception of CHC-ZQN which has no C class.
- How many pax and how many award miles?
2 pax, 160'000 miles each
- How many days/weeks/months did you book in advance?
8 months
- Have you been able to book your preferred dates of travel?
+/- 1 day, had to be creative...
- Were you happy with the award booking procedure (e.g. online/by phone)?
Tried a lot of routings with ANA search and Expertflyer - god bless these tools!
- How often did you have to check/call until you got the seats?
Once. Told them what I had found and was able to book it right away.
Additional comment:
Only thing I don't like is that the fuel surcharges have gone through the roof. 18 months ago we paid for two similar trips (Switzerland - New Zealand)
03.2007, 4 main legs on SQ: CHF 347.00 YQ CHF 37.00 CH CHF 39.00 RA CHF 11.00 DE CHF 8.00 IA, total CHF 442.00 (~EUR 275)
04.2007, 4 main legs on NZ: CHF 32.00 YR CHF 67.00 YQ CHF 41.50 CH CHF 70.00 UB CHF 19.50 HK CHF 12.50 IA CHF 19.00 RA , total CHF 261.50 (~EUR 160)
10.2008, 4 main legs on NH, NZ, SQ, LH: CHF 748.00 YQ CHF 10.00 YQ CHF 40.50 CH CHF 38.50 RA CHF 7.50 DE CHF 17.50 WY CHF 38.50 AU CHF 17.00 SG, total CHF 917.50 (~EUR 600)
Flying on paid tickets, I don't normally care much how much of the total price are surcharges, but when you look at award flights, it really starts to cost...
ZRH - FRA (LH) - NRT (NH) - CHC - ZQN (NZ) // SYD - SIN (SQ) (stopover) - MUC - ZRH (LH) all in C with exception of CHC-ZQN which has no C class.
- How many pax and how many award miles?
2 pax, 160'000 miles each
- How many days/weeks/months did you book in advance?
8 months
- Have you been able to book your preferred dates of travel?
+/- 1 day, had to be creative...
- Were you happy with the award booking procedure (e.g. online/by phone)?
Tried a lot of routings with ANA search and Expertflyer - god bless these tools!
- How often did you have to check/call until you got the seats?
Once. Told them what I had found and was able to book it right away.
Additional comment:
Only thing I don't like is that the fuel surcharges have gone through the roof. 18 months ago we paid for two similar trips (Switzerland - New Zealand)
03.2007, 4 main legs on SQ: CHF 347.00 YQ CHF 37.00 CH CHF 39.00 RA CHF 11.00 DE CHF 8.00 IA, total CHF 442.00 (~EUR 275)
04.2007, 4 main legs on NZ: CHF 32.00 YR CHF 67.00 YQ CHF 41.50 CH CHF 70.00 UB CHF 19.50 HK CHF 12.50 IA CHF 19.00 RA , total CHF 261.50 (~EUR 160)
10.2008, 4 main legs on NH, NZ, SQ, LH: CHF 748.00 YQ CHF 10.00 YQ CHF 40.50 CH CHF 38.50 RA CHF 7.50 DE CHF 17.50 WY CHF 38.50 AU CHF 17.00 SG, total CHF 917.50 (~EUR 600)
Flying on paid tickets, I don't normally care much how much of the total price are surcharges, but when you look at award flights, it really starts to cost...
Last edited by goliath; Oct 28, 2008 at 12:46 pm Reason: spelling
#185
Join Date: Jan 2006
Location: near DTM
Programs: LH M&M, AF/KL Gold, EK silver, GF silver
Posts: 76
SQ change from F to R
- Which route/airline did you book and which class?
DUS -(LH,C) CDG -(NH,F) NRT -(NH,C) PEK // BKK -(LX,F) SIN -(SQ,F) LHR -(LH,C) DUS
- How many pax and how many award miles?
1 passenger, 180,000 miles
- How many days/weeks/months did you book in advance?
10 months
- Have you been able to book your preferred dates of travel?
Yes, but I was flexible with dates.
- Were you happy with the award booking procedure (e.g. online/by phone)?
YES. First checked availability on ANA, then called M&M by phone. Very happy to find the F seats on NH and SQ.
DUS -(LH,C) CDG -(NH,F) NRT -(NH,C) PEK // BKK -(LX,F) SIN -(SQ,F) LHR -(LH,C) DUS
- How many pax and how many award miles?
1 passenger, 180,000 miles
- How many days/weeks/months did you book in advance?
10 months
- Have you been able to book your preferred dates of travel?
Yes, but I was flexible with dates.
- Were you happy with the award booking procedure (e.g. online/by phone)?
YES. First checked availability on ANA, then called M&M by phone. Very happy to find the F seats on NH and SQ.
My SQ 308 flight in F was canceled for Feb. departure.
They changed my flight to SQ 318 in R which means my first flight on the Airbus A 380 will be in a Singapore Airlines Suite.
#186
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
My latest booking:
- Which route/airline did you book and which class?
ZRH - ORD (LX) (stopover) - BTV (UA) // BOS - ZRH (LX) in C with exception of ORD - BTV, that's only Y, which doesn't really matter since it's only a small CRJ-700 anyways.
- How many pax and how many award miles?
2 pax, 90'000 miles each
- How many days/weeks/months did you book in advance?
6 weeks.
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, no problems whatsoever. Found the LX flights on MM.com and the UA flight on Expertflyer.
- How often did you have to check/call until you got the seats?
Once. Told them what I had found and was able to book it right away.
#187
Join Date: Feb 2007
Location: DRS, BLI
Programs: M&M, DC
Posts: 120
Here it goes:
- Which route/airline did you book and which class?
DRS-FRA(LH)-DEN-JAC(UA)/JAC-DEN(UA)-FRA-DRS(LH) all LH in C and UA in Y
- How many pax and how many award miles?
2 pax, 90'000 miles each
- How many days/weeks/months did you book in advance?
7 months.
- Have you been able to book your preferred dates of travel?
Yes!
- Were you happy with the award booking procedure (e.g. online/by phone)?
Found availability on ANA and called M&M.
- How often did you have to check/call until you got the seats?
Once!
- Which route/airline did you book and which class?
DRS-FRA(LH)-DEN-JAC(UA)/JAC-DEN(UA)-FRA-DRS(LH) all LH in C and UA in Y
- How many pax and how many award miles?
2 pax, 90'000 miles each
- How many days/weeks/months did you book in advance?
7 months.
- Have you been able to book your preferred dates of travel?
Yes!
- Were you happy with the award booking procedure (e.g. online/by phone)?
Found availability on ANA and called M&M.
- How often did you have to check/call until you got the seats?
Once!
#188
Join Date: Feb 2007
Location: DRS, BLI
Programs: M&M, DC
Posts: 120
Here it goes:
- Which route/airline did you book and which class?
DRS-FRA-MCT(LH) MCT-DXB(LX) DXB-FRA-DRS(LH) all F
- How many pax and how many award miles?
2 pax, 100'000 miles each
- How many days/weeks/months did you book in advance?
5 months.
- Have you been able to book your preferred dates of travel?
Yes! Originally, we wanted to fly two weeks earlier, but then had to reschedule without difficulties.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Found availability on ANA and called M&M. Wanted to go through MUC instead of FRA, but on the A343 on MUC-DXB M&M only releases one seat in F right now. Didn't wanna gamble and wait so we got FRA instead.
- How often did you have to check/call until you got the seats?
Once!
- Which route/airline did you book and which class?
DRS-FRA-MCT(LH) MCT-DXB(LX) DXB-FRA-DRS(LH) all F
- How many pax and how many award miles?
2 pax, 100'000 miles each
- How many days/weeks/months did you book in advance?
5 months.
- Have you been able to book your preferred dates of travel?
Yes! Originally, we wanted to fly two weeks earlier, but then had to reschedule without difficulties.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Found availability on ANA and called M&M. Wanted to go through MUC instead of FRA, but on the A343 on MUC-DXB M&M only releases one seat in F right now. Didn't wanna gamble and wait so we got FRA instead.
- How often did you have to check/call until you got the seats?
Once!
#189
Join Date: Feb 2008
Location: HKG
Programs: none ;-)
Posts: 67
Which route/airline did you book and which class?
BRE-MUC-SIN-DPS-SIN-MUC-BRE in C
How many pax and how many award miles?
2 pax 120.000 miles each
How many days/weeks/months did you book in advance?
10 month
Have you been able to book your preferred dates of travel?
Yes, exact dates for both
Booked by phone.
BRE-MUC-SIN-DPS-SIN-MUC-BRE in C
How many pax and how many award miles?
2 pax 120.000 miles each
How many days/weeks/months did you book in advance?
10 month
Have you been able to book your preferred dates of travel?
Yes, exact dates for both
Booked by phone.
#190
Join Date: Nov 2006
Programs: LH SEN
Posts: 199
Which route/airline did you book and which class?
TXL-FRA-BKK-KBV-BKK-FRA-TXL TG/LH F
How many pax and how many award miles?
1 PAX, 180000 miles
How many days/weeks/months did you book in advance?
1 Week (new ticket issued due to situation at BKK airport at that time)
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
SEN-Hotline very good
TXL-FRA-BKK-KBV-BKK-FRA-TXL TG/LH F
How many pax and how many award miles?
1 PAX, 180000 miles
How many days/weeks/months did you book in advance?
1 Week (new ticket issued due to situation at BKK airport at that time)
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
SEN-Hotline very good
#191
Join Date: Nov 2006
Programs: LH SEN
Posts: 199
Which route/airline did you book and which class?
TXL-FRA-EZE-FRA-TXL LH F
How many pax and how many award miles?
2 PAX 270000 miles
How many days/weeks/months did you book in advance?
6 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Booked via SEN-Hotline, very efficient
TXL-FRA-EZE-FRA-TXL LH F
How many pax and how many award miles?
2 PAX 270000 miles
How many days/weeks/months did you book in advance?
6 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Booked via SEN-Hotline, very efficient
#192
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,253
Which route/airline did you book and which class?
GVA-FRA-MUC-NRT-ZRH-FRA-GVA ¦ LH&LX First Class award
How many pax and how many award miles?
2 pax, 270k miles (SEN comp award). And €€€€€€ of taxes
How many days/weeks/months did you book in advance?
7 months
Have you been able to book your preferred dates of travel?
Yes, exact dates
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes! It took me only 15min on the phone (LX SEN Line in BSL) to get all my flights incl. my prefered seat# ^. First the agent didn't find my flights, so I asked him to search each sector individually.
GVA-FRA-MUC-NRT-ZRH-FRA-GVA ¦ LH&LX First Class award
How many pax and how many award miles?
2 pax, 270k miles (SEN comp award). And €€€€€€ of taxes
How many days/weeks/months did you book in advance?
7 months
Have you been able to book your preferred dates of travel?
Yes, exact dates
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes! It took me only 15min on the phone (LX SEN Line in BSL) to get all my flights incl. my prefered seat# ^. First the agent didn't find my flights, so I asked him to search each sector individually.
#193
Join Date: Oct 2008
Location: FRA
Programs: LH, PC, SPG, Sixt, HHonors, Hyatt
Posts: 58
Which route/airline did you book and which class?
FRA-MUC-LAX-MUC-DUS LH F (originally return through ZRH in LX F)
How many pax and how many award miles?
1 x 140,000
How many days/weeks/months did you book in advance?
2 months
Have you been able to book your preferred dates of travel?
I had quite a range of dates available, and the requested timeframe was found.
Were you happy with the award booking procedure (e.g. online/by phone)?
Originally yes, very helpful (phone). As mentioned, I had originally booked the return on LX F through ZRH. As I checked my information on checkmytrip a few days later, I found that my return flight on LX was not confirmed. After calling M&M, they confirmed that the flight had been cancelled without notifying me . They rebooked me on the LH MUC flight later that same evening.
How often did you have to check/call until you got the seats?
Once... booked via hotline.
FRA-MUC-LAX-MUC-DUS LH F (originally return through ZRH in LX F)
How many pax and how many award miles?
1 x 140,000
How many days/weeks/months did you book in advance?
2 months
Have you been able to book your preferred dates of travel?
I had quite a range of dates available, and the requested timeframe was found.
Were you happy with the award booking procedure (e.g. online/by phone)?
Originally yes, very helpful (phone). As mentioned, I had originally booked the return on LX F through ZRH. As I checked my information on checkmytrip a few days later, I found that my return flight on LX was not confirmed. After calling M&M, they confirmed that the flight had been cancelled without notifying me . They rebooked me on the LH MUC flight later that same evening.
How often did you have to check/call until you got the seats?
Once... booked via hotline.
#194
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
Which route/airline did you book and which class?
LH DUS-EWR-DUS in Feb.09 in F
- How many pax and how many award miles?
2, 140K + 70K
- How many days/weeks/months did you book in advance?
one month in advance.
- Have you been able to book your preferred dates of travel?
Had already a confirmed and ticketed res. for C as F was not available mid of last year. But it became available now. Cancellation fees (2x50€)apply, although the agent said (the old) 40€.
- Were you happy with the award booking procedure (e.g. online/by phone)?
very easy, friendly and helpful on the phone.
How often did you have to check/call until you got the seats?
checked online a couple of times for F seats and booked then by phone.
LH DUS-EWR-DUS in Feb.09 in F
- How many pax and how many award miles?
2, 140K + 70K
- How many days/weeks/months did you book in advance?
one month in advance.
- Have you been able to book your preferred dates of travel?
Had already a confirmed and ticketed res. for C as F was not available mid of last year. But it became available now. Cancellation fees (2x50€)apply, although the agent said (the old) 40€.
- Were you happy with the award booking procedure (e.g. online/by phone)?
very easy, friendly and helpful on the phone.
How often did you have to check/call until you got the seats?
checked online a couple of times for F seats and booked then by phone.
#195
Join Date: Oct 2005
Posts: 2
help - running out of sen status
i only have two more days to go to get the most out of my 240k + bonus miles
the two of us would like to go as far as possibel in c on a companion award ticket
who can advise? hw can i get in touch with the misterious "runabout"
many thx
the two of us would like to go as far as possibel in c on a companion award ticket
who can advise? hw can i get in touch with the misterious "runabout"
many thx