Compensation for broken IFE?
Sep 26, 2018, 4:08 pm
#46
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
I got 18,000 on the same route and class lol
BUT the Purser gave them to me on board using old fashioned paper vouchers which credited automatically about 6 weeks later. She said that was the maximum she was allowed to give on one flight. I’m sure if I’d gone to the online feedback form I would have just got 10,000. YMMV
I got
and for an IFE that had to be restarted many times but was not completely broken. Seems appropriate to me.
Last edited by worldclubber; Sep 26, 2018 at 11:57 pm
Sep 28, 2018, 7:03 am
#48
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
Sep 28, 2018, 10:01 am
#50
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,566
Sep 29, 2018, 3:57 pm
#51
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,523
Personally I wouldn’t expect to be compensated (and wouldn’t ask) for non-functioning flynet. I think we’re a way off WiFi being a standard expectation on EU carriers. It often doesn’t work anyway..
Sep 29, 2018, 5:52 pm
#52
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,566
Well LH make such a big song & dance about flynet & frankly it’s more important than watching a movie, they do compensate you if you cannot watch your movie but not when flynet is off entirely on a 12 hour flight, don’t quite get the rational
Dec 11, 2018, 2:10 pm
#53
Join Date: Dec 2018
Posts: 1
Entertainment offline in First Class 747-8
Hi
So I just used my annual upgrade award to upgrade myself from business to first on a +-10 hr flight on one of the LH 747-8 planes. Throughout the whole flight none of the TV screens worked in first class, while all other classes did not have any issues. The purser apologized countless times to me and the rest of the cabin but there was nothing he could do.
As compensation, Lufthansa offered a ridiculous offer of 10,000 award miles. After protests from my side, they’re also willing to pay €100, which also sounds ridiculous to me on a flight that cost $5K before taking into consideration the upgrade voucher.
Any thoughts / experience on these kinds of issues?
So I just used my annual upgrade award to upgrade myself from business to first on a +-10 hr flight on one of the LH 747-8 planes. Throughout the whole flight none of the TV screens worked in first class, while all other classes did not have any issues. The purser apologized countless times to me and the rest of the cabin but there was nothing he could do.
As compensation, Lufthansa offered a ridiculous offer of 10,000 award miles. After protests from my side, they’re also willing to pay €100, which also sounds ridiculous to me on a flight that cost $5K before taking into consideration the upgrade voucher.
Any thoughts / experience on these kinds of issues?
Dec 11, 2018, 8:03 pm
#54
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,566
Hi
So I just used my annual upgrade award to upgrade myself from business to first on a +-10 hr flight on one of the LH 747-8 planes. Throughout the whole flight none of the TV screens worked in first class, while all other classes did not have any issues. The purser apologized countless times to me and the rest of the cabin but there was nothing he could do.
As compensation, Lufthansa offered a ridiculous offer of 10,000 award miles. After protests from my side, they’re also willing to pay €100, which also sounds ridiculous to me on a flight that cost $5K before taking into consideration the upgrade voucher.
Any thoughts / experience on these kinds of issues?
So I just used my annual upgrade award to upgrade myself from business to first on a +-10 hr flight on one of the LH 747-8 planes. Throughout the whole flight none of the TV screens worked in first class, while all other classes did not have any issues. The purser apologized countless times to me and the rest of the cabin but there was nothing he could do.
As compensation, Lufthansa offered a ridiculous offer of 10,000 award miles. After protests from my side, they’re also willing to pay €100, which also sounds ridiculous to me on a flight that cost $5K before taking into consideration the upgrade voucher.
Any thoughts / experience on these kinds of issues?
Dec 11, 2018, 11:49 pm
#55
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
I would agree with the OP that the offered compensation is not a lot considering the price of the tickets.
Last edited by worldclubber; Dec 12, 2018 at 2:11 am
Dec 12, 2018, 12:03 am
#56
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
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Dec 12, 2018, 12:23 am
#57
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,592
That is all nothing compared to LX offering 1500 for broken IFE in F. Not miles but euro!
https://www.flyertalk.com/forum/30486721-post42.html
Next flight, can I have broken IFE in F please?
https://www.flyertalk.com/forum/30486721-post42.html
Next flight, can I have broken IFE in F please?
Dec 12, 2018, 12:42 am
#58
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,566
That is all nothing compared to LX offering 1500 for broken IFE in F. Not miles but euro!
https://www.flyertalk.com/forum/30486721-post42.html
Next flight, can I have broken IFE in F please?
https://www.flyertalk.com/forum/30486721-post42.html
Next flight, can I have broken IFE in F please?
And my IPad will be fully prepared
Dec 12, 2018, 1:38 am
#59
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Dec 12, 2018, 1:40 am
#60
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Don't think you can look at it this way - should you stay in your purchased $5K J class, you would have perfectly functioning IFE... So your loss is only in the vouchers... not in money...
