Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with reserved for HON and F with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldnt help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































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Special F/HON Services at different airports

Old Feb 13, 2011, 7:38 am
  #376  
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
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Originally Posted by Fredl-VIE
I can chose between LH456 FRA-LAX or LH440 FRA-IAH for my next USA-Flight. Which option would you recommend in terms of possible HON-Benefits at arrival (or, if no fast-track is possible/allowed, where would you think immigration would be quicker after arrival on one of those two flights?)
Welcome to FT, Fredl-VIE!

I experienced my quickest and easiest US immigration in IAH a few months ago as I already reported in this post. If you don't have any checked luggage you can go through a fast-track immigration which combines immigration and customs. I arrived in F and was one of the first off the plane but of course there were other flights which arrived before us. Ignore any HON PA because they can't do anything to speed things up as far as I could see.

No recent experience of LAX.
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Old Feb 14, 2011, 2:45 am
  #377  
 
Join Date: Jun 2010
Location: Staffordshire UK
Programs: Mucci, BA Silver, HON, EK Gold
Posts: 242
Originally Posted by shipsmail
...with HON arrival service there lately?
Did this about three weeks ago. As far as I could tell there was no arrival service, but as there were virtually no queues it didn't really matter.
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Old Feb 14, 2011, 4:30 am
  #378  
 
Join Date: Apr 2002
Location: Tbingen, Germany
Posts: 2,732
Originally Posted by shipsmail
...with HON arrival service there lately?
Normally they will have some PA - but these often wait till the last HON comes out and also for any collegues or so of HON so that the majority of the Pax will get to immigration before you.
The PA will only take you to the end of the normal line for immigration - before they took you through Crewlane - but for the last 2 years or so - only through the general line - the PA will wait at luggage then for you - and sometimes walk you to domestic if you have a connection - most often not.

Luggage - last time was the first time in 10 or so ariivals in the past year where priority worked - got our suitcases and golfbags out among the 10 - 15 first pcs on the belt.

On departure - they will walk you to the end of the security line - wait until you are thorugh and take you the end of immigration and then drag you to the lounge. Basically you can do it all yourself more easily.

Cheers

Thomas
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Old Feb 14, 2011, 6:32 am
  #379  
 
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Posts: 763
Thank you both for the info about arr. in CPT.
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Old Feb 16, 2011, 2:17 am
  #380  
szg
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Any recent experiences with BOG ? (Arrival and Departure)
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Old Feb 16, 2011, 3:10 am
  #381  
 
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Originally Posted by szg
Any recent experiences with BOG ? (Arrival and Departure)
piece of cake, even without HON service. i only arrived on LAN there...
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Old Feb 16, 2011, 5:37 am
  #382  
 
Join Date: Apr 2008
Posts: 1,063
Arrived on LH in DEN on Monday, no HON service at all but a fast moving line made "immigration" possible in less than 30 minutes. Even the normally unfriendly and slow INS zombies were friendly and quick, they processed everybody in less than 2 minutes.
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Old Feb 16, 2011, 12:19 pm
  #383  
hch
 
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Originally Posted by Fendant
Arrived on LH in DEN on Monday, no HON service at all but a fast moving line made "immigration" possible in less than 30 minutes. Even the normally unfriendly and slow INS zombies were friendly and quick, they processed everybody in less than 2 minutes.
I arrived in DEN last month and the immigration took less than ten minutes. I flew in C but passed most F pax on the way to the immigration both. Then it took quite a while to wait for the luggage, but I had worse times for that before as well.
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Old Feb 17, 2011, 1:13 pm
  #384  
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JFK

Any idea about JFK? Should I go to the HON PA or is it not worth the hassle?
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Old Feb 17, 2011, 1:30 pm
  #385  
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Originally Posted by hch
I arrived in DEN last month and the immigration took less than ten minutes. I flew in C but passed most F pax on the way to the immigration both. Then it took quite a while to wait for the luggage, but I had worse times for that before as well.
I can top that experience: Last two arrivals in DEN immigration took less than 2 minutes.
Being first off the plane does help of course.
I was in the RCC West in under 30 minutes after touchdown with LH!
Fantastic!

I chose my US flight based on immigration, if I have to connect anyway. NY it's the BA1 from LCY (immigration at SNN), the West is usually DEN (LH). I also like the late BA flight into SEA, as there seem to be no int'l arrivals then.

I try to avoid LAX, except when arriving from Asia.
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Old Mar 28, 2011, 7:05 pm
  #386  
 
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BKK with AUA

Family and I are booked VIE-BKK and was wondering if there is HON arrival service in BKK when coming in on AUA.

Also do you know how to request a golf cart at pickup via AUA?

Is AUA also arriving around the D gates?

tx
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Old Mar 29, 2011, 12:58 am
  #387  
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Originally Posted by mamb0
Family and I are booked VIE-BKK and was wondering if there is HON arrival service in BKK when coming in on AUA.

Also do you know how to request a golf cart at pickup via AUA?

Is AUA also arriving around the D gates?

tx
HONs get PA pickup in BKK on OS.
Depending on where the plane is parked golf carts are used (or not).
Usually if at C gates then you will get a cart, if it's the D gates (opposite) immigration then you need to walk 30 metres.
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Old Mar 29, 2011, 1:20 am
  #388  
 
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Originally Posted by Rambuster
HONs get PA pickup in BKK on OS.
Depending on where the plane is parked golf carts are used (or not).
Usually if at C gates then you will get a cart, if it's the D gates (opposite) immigration then you need to walk 30 metres.
thanks rambuster.
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Old Mar 30, 2011, 7:10 am
  #389  
 
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JFK LX Immigration Fast track no longer possible

The wonderful and highly efficient Immigration fast track in JFK's Terminal 4 is no longer available. The station manager told me that they operated in a grey zone and that the Immigration Dept. ceased to tolerate it two weeks ago. So another US station where the HON pick-up is useless.
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Old Mar 30, 2011, 7:57 am
  #390  
 
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Originally Posted by verve
The wonderful and highly efficient Immigration fast track in JFK's Terminal 4 is no longer available. The station manager told me that they operated in a grey zone and that the Immigration Dept. ceased to tolerate it two weeks ago. So another US station where the HON pick-up is useless.
There was a dedicated immigration fast track lane? In the last two years the fast track in T4 I experienced was the PA cutting in front of everybody and yelling "VIP".... Most of these times I was with hand luggage and out of the terminal in 10-15min after arrival at the gate.

(BTW: the LX PAs at JFK are great!! ^ )
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