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Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































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Special F/HON Services at different airports

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Old May 20, 2022, 10:25 am
  #1216  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
Originally Posted by Nik_Jr
Any recent experiences in JFK, in or out?
At arrival: nothing, which workes out. At dep. escort to VIP security (if you have TSE PRE make the security staff know!) and further escort to the lounge. Pick up from the lounge to Pre-Boarding.
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Old May 20, 2022, 10:25 pm
  #1217  
 
Join Date: Feb 2005
Location: ZRH
Programs: LX HON***, FB Silver, BA Silver, Bonvoy Gold, Hyatt GP, Hertz Gold, GHA Black
Posts: 830
Originally Posted by chris63
Yes, HON used to have access to TG F lounge when flying LH group metal, however they stopped paying for many lounges during the Pandemic & it’s still not back to what was offered before by a long way.

Since TG F lounge is currently closed, I presume you mean the new J lounge with a F waiting area that resembles a goldfish bowl ?
As HON in C departing from BKK on LX you will be send to the TG C Lounge. Add: when you transit they pick you up at the arriving aircraft and walk with you to the lounge.
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Old Jul 6, 2022, 6:58 pm
  #1218  
 
Join Date: Jun 2011
Location: CH / NL
Programs: LX HON, FB Platinum for life, Sixt/Hilton Diamond
Posts: 189
LAX, escort only for HON (not F). Escort to customs and that's it (useless, espec. as she dropped me at the longest line/side of the options).
Escort gone after customs for luggage check. (note to self, never fly into US on LAX again)
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Old Jul 6, 2022, 7:10 pm
  #1219  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
Arrived from ZRH in JFK (LX14) and was surprised that there was a PA waiting for me, who really could bring me in front of the line for immigration and then escorted me to the luggage belt. Luggage was already waiting! What a service again.
chris63, MichielR, Nik_Jr and 3 others like this.
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Old Jul 8, 2022, 2:43 am
  #1220  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,724
Originally Posted by shipsmail
Arrived from ZRH in JFK (LX14) and was surprised that there was a PA waiting for me, who really could bring me in front of the line for immigration and then escorted me to the luggage belt. Luggage was already waiting! What a service again.
Was told by the LH F line yesterday that I can also expect the same service when arriving at JFK from MUC.

Have a few more trips coming up, can anybody share recent experiences for JFK, BOS, and ORD? (both arr and dep) Thank you!
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worldclubber is offline  
Old Jul 8, 2022, 7:20 am
  #1221  
 
Join Date: Aug 2014
Location: YYC
Posts: 2,073
Originally Posted by worldclubber
Was told by the LH F line yesterday that I can also expect the same service when arriving at JFK from MUC.

Have a few more trips coming up, can anybody share recent experiences for JFK, BOS, and ORD? (both arr and dep) Thank you!
FRA-ORD a couple weeks ago in F, nothing on arrival
YYCCL3 is offline  
Old Jul 8, 2022, 9:40 am
  #1222  
 
Join Date: Oct 2012
Location: IRL,DE,PL,JPN
Programs: M&M,M&B,AMC,HH
Posts: 343
Could you add more airports to the wiki? Especially in EU please. Inconsistency in terms of HON service at different airports is massive, even within the same airline/MM partner.
Patrickschmidt is offline  
Old Jul 9, 2022, 5:20 am
  #1223  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Landed this morning to FRA from GRU with a connection to CDG

30 min wait inside the plane as no gate available and then, no car transfer to F terminal. Was stucked in a bus with all pax and no fast track at immigration.
Hopefully, I know the airport but a Brazilian couple next to me (flying P as well) was completely lost and no one cared...
I ended up running to have a 2 min shower

I asked to board the latest for my flight to CDG and ended up waiting 15 min at the door of the plane as it was not ready yet
And now we are more than 1 hour late to take off
matmatlr is offline  
Old Jul 9, 2022, 9:26 am
  #1224  
 
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Originally Posted by matmatlr
Landed this morning to FRA from GRU with a connection to CDG

30 min wait inside the plane as no gate available and then, no car transfer to F terminal. Was stucked in a bus with all pax and no fast track at immigration.
Hopefully, I know the airport but a Brazilian couple next to me (flying P as well) was completely lost and no one cared...
I ended up running to have a 2 min shower

I asked to board the latest for my flight to CDG and ended up waiting 15 min at the door of the plane as it was not ready yet
And now we are more than 1 hour late to take off
in FRA they can not bring you from plane to FCT at all. But for HON they should have car from plane to main terminal in case of appron position.
Raul_R is offline  
Old Jul 18, 2022, 8:40 am
  #1225  
 
Join Date: May 2001
Location: Zurich / Europe / New York
Programs: LH, BA, AA
Posts: 1,309
Originally Posted by hugolover
Ryszard Czarnecki, Polish MEP and HON enjoying Basia's Limo service. €1100 BRU fare. (Gravy boat not shown)



Do HONs receive same treatments on LH or LX flights as LO? What to expect or not to expect anything?
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Old Jul 18, 2022, 8:46 am
  #1226  
FlyerTalk Evangelist
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,638
Originally Posted by LHSEN
Do HONs receive same treatments on LH or LX flights as LO? What to expect or not to expect anything?
We used to but seems LH & LX won’t pay for it anymore, on LO HON do get full service
chris63 is online now  
Old Jul 18, 2022, 9:22 am
  #1227  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
Is the HON PA service in LAX back? Any new experiences?
shipsmail is offline  
Old Jul 25, 2022, 5:38 pm
  #1228  
 
Join Date: Sep 2012
Location: Milan MXP
Programs: LH HON, EK SILVER
Posts: 22
Originally Posted by worldclubber
Was told by the LH F line yesterday that I can also expect the same service when arriving at JFK from MUC.

Have a few more trips coming up, can anybody share recent experiences for JFK, BOS, and ORD? (both arr and dep) Thank you!
Hello there, landed yesterday Jul 24 on LX14 zrh-jfk. HON-Circle member, first class flown.

I can confirm the above statement.
After disembarking I saw the PA holding a sign with my name, and another one holding a sign with other first class passengers names.
I quickly greeted her and - used to other US airports - passing by I just said “I know you cannot help me with immigration, thanks”. With my great surprise she stopped me and stated that authorities have recently granted Lufthansa Group to prioritize a maximum of 3 passengers per flight thru immigration.
I was out 5 minutes after disembarking.
While walking, I enquired her a bit more and she told me that the service is meant exclusively for HONs, regardless the travel class, and not for First Class Passengers. They will be in trouble if they have 3+ HONs on a flight, but she said it did not happen yet. They will have to sort this out.

I hope my contribution helped.

I take the opportunity to thank FT here as I read you guys very often - never write something.

All the best to you all and happy landings!
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Old Aug 17, 2022, 2:36 pm
  #1229  
 
Join Date: Jan 2020
Programs: United 1K, Bonvoy Platinum, Honors Gold
Posts: 45
I arrived ZRH -> JFK in early July on LX14 and can confirm being greeted at the plane by a PA. The cabin was mostly full if not completely full, I don't recall our names being on the sign but the PA did offer to take us to the front of the immigration line. The couple in the middle seats near me and I all declined due to having Global Entry. The PA then met us at the baggage concourse but no further assistance was offered after that.
zzzliner is offline  
Old Aug 17, 2022, 2:42 pm
  #1230  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
By own experience from Monday I can confirm now that the PA at arrival (LX40) is back! There were two PAs waiting, one with a sign saying F/HON and the second holding a sign with my name only.
shipsmail is offline  


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