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Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































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Special F/HON Services at different airports

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Old Sep 17, 2021, 1:25 pm
  #1126  
 
Join Date: Jun 2011
Location: CH / NL
Programs: LX HON, FB Platinum for life, Sixt/Hilton Diamond
Posts: 189
Originally Posted by Nik_Jr
Any recent experiences with MIA?
Official/normal protocol: no service. Since I asked the purser, message was send to the station and I was picked up and escorted from plane to my driver waiting. Absolute VIP service.
Experienced this before, after asking purser who then (asks to) ping the station.
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Old Sep 23, 2021, 7:51 am
  #1127  
 
Join Date: Jun 2011
Location: CH / NL
Programs: LX HON, FB Platinum for life, Sixt/Hilton Diamond
Posts: 189
LAX back to ZRH, still zero service (not even proper pre-boarding) but very friendly station manager.
FCL is open, but same (or worse?) food vs. BC lounge.
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Old Oct 17, 2021, 2:48 am
  #1128  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
YUL: PA from the gate through immigration to the exit of the airport. Perfect!
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Old Oct 17, 2021, 2:51 am
  #1129  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
ATH: Athens is the only airport in Europe as far as I know, where they care about HON. Reserved seats in the business lounge. They let you know when preboarding starts and staff at the gate know that you are coming and let you board before anybody else.
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Old Oct 17, 2021, 3:53 am
  #1130  
FlyerTalk Evangelist
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
Originally Posted by shipsmail
ATH: Athens is the only airport in Europe as far as I know, where they care about HON. Reserved seats in the business lounge. They let you know when preboarding starts and staff at the gate know that you are coming and let you board before anybody else.
Yes, always like that at ATH, fantastically run station & the lounge is one of LH’s best, with staff who really care & take a pride in what they do

Please send HON feedback, they deserve it ! We need more LH stations to operate like that !
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Old Oct 17, 2021, 7:38 am
  #1131  
 
Join Date: Mar 2019
Location: Birmingham, UK
Programs: LH HON**
Posts: 147
Originally Posted by shipsmail
YUL: PA from the gate through immigration to the exit of the airport. Perfect!
good to know. I just booked a trip to YUL in December.
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Old Oct 25, 2021, 5:59 am
  #1132  
 
Join Date: Apr 2004
Location: FRA
Programs: LH SEN
Posts: 732
Any recent experience in SFO? Arriving in F, connecting to C on United to LAS. Have a 4h layover....
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Old Oct 25, 2021, 6:13 am
  #1133  
 
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
Originally Posted by FS_FRA
Any recent experience in SFO? Arriving in F, connecting to C on United to LAS. Have a 4h layover....
If you are lucky:

1) Your baggage will arrive close among the first bags. Note that despite flying into SFO on LH/LX F something like 30+ times, this has happened to me maybe once. Usually I'm in the last 10% of bags to make it out. It's almost like the handlers deliberately push the status tags to the back.

2) The jetway will connect to L1 so that you can exit straight from the F cabin rather than have to wade through the minicabin J to make it out. I'm about 50/50 on this one.

That's about it.
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Old Nov 18, 2021, 6:37 am
  #1134  
FlyerTalk Evangelist
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
LAX, nothing on arrival, someone was there to take bags off carousel but I beat him to it

LAX on departure, nothing at all
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Old Nov 19, 2021, 7:34 am
  #1135  
 
Join Date: Sep 2008
Location: IAH
Programs: Former UA1K transitioning to WFBF mentality
Posts: 779
Originally Posted by chris63
LAX, nothing on arrival, someone was there to take bags off carousel but I beat him to it

LAX on departure, nothing at all
Can confirm same for LX F departing LAX a few weeks ago - nothing at all.
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Old Nov 19, 2021, 8:42 am
  #1136  
 
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,919
Originally Posted by sophialite
If you are lucky:

1) Your baggage will arrive close among the first bags. Note that despite flying into SFO on LH/LX F something like 30+ times, this has happened to me maybe once. Usually I'm in the last 10% of bags to make it out. It's almost like the handlers deliberately push the status tags to the back.

2) The jetway will connect to L1 so that you can exit straight from the F cabin rather than have to wade through the minicabin J to make it out. I'm about 50/50 on this one.

That's about it.
Interesting re #1 at SFO because at JFK and EWR, it’s the opposite, and my bags have always come out first or almost first.
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Old Nov 20, 2021, 10:27 am
  #1137  
 
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
On a recent SFO arrival (LX):

My bags were first out. And jet bridge reached L1. No other services provided...

IIRC, AF P provides departure and arrival escort. I don't really need it... with TSA Pre the escort adds time rather than subtracts.

In ORD, that escort to the front of the departure rush hour at security is invaluable.
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Old Nov 20, 2021, 4:43 pm
  #1138  
 
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,919
The departure escort at JFK is also helpful because of the usual chaos there.
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Old Nov 21, 2021, 8:00 am
  #1139  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
Originally Posted by marks88
Can confirm same for LX F departing LAX a few weeks ago - nothing at all.
Which is very sad.

Used to be an escort that helped you jump the queue upstairs until the authorities objected.

Than escort through the often deserted checkpoint in the basement.

And now nothing.
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Old Nov 23, 2021, 5:57 am
  #1140  
 
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
LX DXB arrival still gets marhaba service (cutting the queue at PCR check and immigration)
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