Old Nov 25, 2019, 4:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: olm022
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (as of December 2022)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with reserved for HON and F with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldnt help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba





































Print Wikipost

Special F/HON Services at different airports

Old Dec 4, 2016, 9:23 am
  #751  
pav
 
Join Date: Aug 2013
Location: DUB
Programs: LH Sen, QR Gold
Posts: 87
Originally Posted by YuropFlyer
Did you had a short connection? Were you driven directly to E terminal because of that? (as the Business bus drops everyone at A)
[...]
Originally Posted by vantage03
Either short connection or lucky as this isn't the process. I've specifically asked the lounge dragons a number of times and they say (with ferocity) "Only if ze connection is very short, or arrival is from Geneva"
We must have been lucky then because our connection was over 6 hours (over half of that spent in the great FCL E ) and there was no other FC/Hon pax on the plane.
And indeed - a C bus to the terminal would have been perfectly fine too.
pav is offline  
Old Dec 10, 2016, 10:48 am
  #752  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 755
My experience some days ago....

No PA at arrival at all. Noone at the luggage belt.
At departure escort from the check-in counter to the end of the line of passport control. Met again after 45 min. in passport control, then to the lounge (hard to find a seat in the Always lounge). Pick up at the lounge after the general boarding call despite of pre-boarding request. In summary: totally useless. LX could better save the money for this (third party-) service.
shipsmail is offline  
Old Jan 1, 2017, 4:20 pm
  #753  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 755
HON/F arr./dep. service in GRU

I have not been to Sao Paulo for some years. It seems LH and LX are using a new terminal. What is your experience for HON arrival and departure service. Is there a difference between LH and LX?
shipsmail is offline  
Old Jan 1, 2017, 5:47 pm
  #754  
 
Join Date: Apr 2015
Posts: 83
mmm, I will know on 2 of February, do you fly before me?
Pandux is offline  
Old Jan 2, 2017, 12:26 pm
  #755  
 
Join Date: Feb 2005
Location: ZRH
Programs: LX HON***, FB Silver, BA Silver, Bonvoy Gold, Hyatt GP, Hertz Gold, GHA Black
Posts: 823
Great LH greeting service with fast track through immigration in DXB last week! Unfortunately we had to wait for the luggage quiet a bit.
HKG1111 is offline  
Old Jan 2, 2017, 2:05 pm
  #756  
 
Join Date: Apr 2015
Location: MUC+GRU
Programs: M&M HON***
Posts: 159
Originally Posted by shipsmail
I have not been to Sao Paulo for some years. It seems LH and LX are using a new terminal. What is your experience for HON arrival and departure service. Is there a difference between LH and LX?
No difference between LH and LX. Both meet you at the gate and, upon request, accompany you to the luggage belt. No priority lane though, so you have to queue at passport control
gru_muc is offline  
Old Jan 3, 2017, 2:33 pm
  #757  
FlyerTalk Evangelist
 
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 31,352
Originally Posted by MichielR
Nothing (F or HON) on LH arrival at PEK. Enhanced away, I was told. At least there is increased consistency this way, but the wrong kind of consistency...
We flew FRA-PEK in F a couple weeks ago and had greeters meet us (and all other F pax) at arrival gate, and take us thru immigration, baggage and customs (no skipping the HUGE lines at baggage scanning). Unfortunately one of them asked my wife for her passport to borrow so he could buy duty free alcohol ( PEK has "duty free" in the intl arrivals area).
rufflesinc is offline  
Old Jan 3, 2017, 4:52 pm
  #758  
 
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 763
Originally Posted by rufflesinc
Unfortunately one of them asked my wife for her passport to borrow so he could buy duty free alcohol ( PEK has "duty free" in the intl arrivals area).
That's quite unheard of. I'd strongly urge you to send a complaint to LH in this regard.
The Wolf is offline  
Old Jan 3, 2017, 8:16 pm
  #759  
 
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,832
Originally Posted by rufflesinc
We flew FRA-PEK in F a couple weeks ago and had greeters meet us (and all other F pax) at arrival gate, and take us thru immigration, baggage and customs (no skipping the HUGE lines at baggage scanning). Unfortunately one of them asked my wife for her passport to borrow so he could buy duty free alcohol ( PEK has "duty free" in the intl arrivals area).
Wow!
NYC1 is online now  
Old Jan 3, 2017, 8:23 pm
  #760  
 
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,832
Originally Posted by gru_muc
No difference between LH and LX. Both meet you at the gate and, upon request, accompany you to the luggage belt. No priority lane though, so you have to queue at passport control
Unless you have a disability, are a minor or have never traveled before in your life, this type of service really seems anachronistic and pointless. It's another story if they can actually expedite the process (but that does not seem to be the case at most of these outstations).
NYC1 is online now  
Old Jan 5, 2017, 2:35 am
  #761  
 
Join Date: Mar 2015
Posts: 67
Originally Posted by NYC1
Unless you have a disability, are a minor or have never traveled before in your life, this type of service really seems anachronistic and pointless. It's another story if they can actually expedite the process (but that does not seem to be the case at most of these outstations).
Precisely my experience. You are first off the plane, but the PA wants to gather all passengers on her list before proceeding. Then she does nothing else but follow you to the people mover (or immigration or whatever) where a sizable queue has now formed since the rest of the flight got there before you did.
nollbit is offline  
Old Jan 5, 2017, 3:55 am
  #762  
 
Join Date: Oct 2004
Programs: LH HON
Posts: 3,376
Originally Posted by nollbit
Precisely my experience. You are first off the plane, but the PA wants to gather all passengers on her list before proceeding. Then she does nothing else but follow you to the people mover (or immigration or whatever) where a sizable queue has now formed since the rest of the flight got there before you did.
and for those airports with special arrangements, the crew usually doesn't know about them... and then it gets even more interesting at those stations with multiple options...

IAD for example:

if you terminate at IAD, it is a good idea to wait for the PA because they will drive you over in a separate van.
if you connect at IAD, you end up in the same People mover as the others so getting on early helps...
daumueller is offline  
Old Jan 5, 2017, 4:18 am
  #763  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 47,851
Sadly connecting F/HON pax in IAD are no longer driven to the midfield checkpoint
If you don't have checked luggage, going to the main building is often faster in IAD...
oliver2002 is online now  
Old Jan 7, 2017, 2:36 pm
  #764  
 
Join Date: Nov 2006
Location: JAX / MUC / BER
Programs: DL DM, LH SEN, Mariott Titanium
Posts: 368
Originally Posted by oliver2002
Sadly connecting F/HON pax in IAD are no longer driven to the midfield checkpoint
If you don't have checked luggage, going to the main building is often faster in IAD...
Are you suggesting it may be easier/quicker to just have them tag your luggage to IAD and then recheck?
KP2006 is offline  
Old Jan 7, 2017, 11:07 pm
  #765  
 
Join Date: Oct 2004
Programs: LH HON
Posts: 3,376
Originally Posted by KP2006
Are you suggesting it may be easier/quicker to just have them tag your luggage to IAD and then recheck?
probably only if you have TSA Pre - the regular line can be out of control...
daumueller is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.