Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































Print Wikipost

Special F/HON Services at different airports

Old Aug 5, 2011, 3:02 pm
  #466  
 
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
I can only reiterate: TLV is consistently offering the best and most useful PA service. Inbound and outbound.

Always pick up from plane in a airconditioned van. Drop off right infront passport control, they help you to the aircrew/diplomats booth and if you ask them, stay with you during the passport check in case you need some help with translation..
Real time saver.. A couple of month ago the meaning of a priority luggage tag seem to have been explained to the baggage handlers and since then my suitcase is always one of the first on the belt.. So in all I am quicker out of TLV then out of FRA or even MUC.


Outbound, you give the PA service a call when you reach the outer perimeter highway security check and they will await you at gate 03, go with you through the whole process, make you jump every line. In case you get a more thorough check, they even make you jump the lane there and while security sifts through your stuff, they check you in, return with ticket and passport, guide you upstairs via elevator and put you into the shortest line at the 2nd security screening.

And if you ask nicely, they also get you a buggy to your gate.

If you arrive too late, they organize that you get completely screened before check in, get a security guard to stay with you until you have your ticket and make you jump the second screening completely. BUT this is NOT a regular feature, only in case of emergency.


Last week it took me less than 30mins from the door to the gate, given the fact I am no israeli resident, not member of the tribe, traveling alone, on business and am below 40 years of age and clean shaven, I guess that is quite spectacular. So speaking of thank you notes: thank you Lauffer Aviation for a great service.
mamb0 is offline  
Old Aug 6, 2011, 6:50 am
  #467  
 
Join Date: Oct 2009
Programs: LH SEN, SPG Gold, HH Diamond
Posts: 1,021
Originally Posted by sentom
Originally Posted by dre_techie
I'll write LH a thank you note...
do that! but almost everyone here knows that us immigration is depending on who is working that day... that for once isn't LHs fault...
Ok, but in BOS I had a PA meet me even though she couldn't do anything about immigration.

Since nobody showed up we can't know whether he/she had good connections, right? I assume you read above where others confirmed recent good experiences having someone MEET then & help...

I'm not going to complain about the wait time, first of all since it really wasn't long (much better than 2hrs i had to wait once in the summer), and secondly since it wouldn't be LH's fault after they showed up. Anyway, I won't complain about it, I'll just send them a short "did you know" type e-mail.

Last edited by dre_techie; Aug 6, 2011 at 6:57 am
dre_techie is offline  
Old Aug 6, 2011, 7:37 am
  #468  
 
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
Does anyone have any experience with the PA's at CGK? We're having a 1:40h connection from LH to a domestic Air Asia flight and a speedy immigration and luggage handling would be very helpful.
verve is offline  
Old Aug 6, 2011, 10:43 am
  #469  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by dre_techie
I assume you read above where others confirmed recent good experiences having someone MEET then & help...
i've also read not too long ago about no more PA in JFK (or any us airport for that matter), though every single time i arrived in the past two years there was one, 90% of the time even able to help jump the lines. and i've also read the posts that there is nothing on other us airports but still, arriving in SEA mid july there was one, even helping my six! companions thru the crew immigration...

so what i meant is that its completely random, it seems they know about it, but they do what they can if they do know the shift supervisor or the likes...
sentom is offline  
Old Aug 18, 2011, 9:53 am
  #470  
 
Join Date: Mar 2011
Posts: 72
Any HON departure service at SIN (for LH flights)?
I assume with C ticket I can only access C-Lounge, correct?
Thanks
honflyer is offline  
Old Aug 18, 2011, 11:23 am
  #471  
Original Poster
 
Join Date: Nov 2004
Location: bella italia
Programs: LH HON, AF FB Platinum
Posts: 633
Originally Posted by honflyer
Any HON departure service at SIN (for LH flights)?
I assume with C ticket I can only access C-Lounge, correct?
Thanks
With the lounge it's a pity but correct.
SenAOI is offline  
Old Aug 18, 2011, 1:29 pm
  #472  
 
Join Date: Oct 2001
Location: SFO - UA 2MM 1K, AA Plat, HH Diamond
Posts: 417
[QUOTE=mamb0;16867457]I can only reiterate: TLV is consistently offering the best and most useful PA service. Inbound and outbound.

Always pick up from plane in a airconditioned van. Drop off right infront passport control, they help you to the aircrew/diplomats booth and if you ask them, stay with you during the passport check in case you need some help with translation..


Strange..never once in my 5-8 trips in LH F to TLV have i been escorted off the plane upon arrival. Always had to haul myself to passport control.
ironmanjay is offline  
Old Aug 18, 2011, 2:28 pm
  #473  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by ironmanjay
Strange..never once in my 5-8 trips in LH F to TLV have i been escorted off the plane upon arrival. Always had to haul myself to passport control.
its a HON service, not a F service... (as the thread title says)
sentom is offline  
Old Aug 19, 2011, 3:04 am
  #474  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Originally Posted by honflyer
Any HON departure service at SIN (for LH flights)?
Nothing for passport control etc.

I did have someone pick me up from the lounge and walk me to the plane earlier this year.
TRAVELSIG is offline  
Old Aug 19, 2011, 6:54 am
  #475  
 
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,597
Originally Posted by honflyer
Any HON departure service at SIN (for LH flights)?
I assume with C ticket I can only access C-Lounge, correct?
Thanks
SIN is a fantastic airport and incredibly efficient. HON arrival service doesn't add value as your way from the gate to your taxi will be done in 15 minutes anyway - including picking up your luggage...

C ticket only gets C lounge, that's correct.

LH in SIN is not offering a departure service for HON in general, exceptions apply...
SMK77 is online now  
Old Aug 19, 2011, 9:47 am
  #476  
 
Join Date: Mar 2011
Posts: 72
Originally Posted by SMK77
SIN is a fantastic airport and incredibly efficient. HON arrival service doesn't add value as your way from the gate to your taxi will be done in 15 minutes anyway - including picking up your luggage...

C ticket only gets C lounge, that's correct.

LH in SIN is not offering a departure service for HON in general, exceptions apply...
...and those exceptions are?
honflyer is offline  
Old Aug 19, 2011, 7:32 pm
  #477  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Originally Posted by honflyer
...and those exceptions are?
No idea how this is decided- or if there are exceptions at all? I was sitting in the SQ C lounge and someone paged me- I went to the desk and a person was waiting to escort me to my flight. I didn't ask for it, and was flying C, so ??? Perhaps next time someone is flying LH out of SIN they can ask about it?
TRAVELSIG is offline  
Old Aug 20, 2011, 1:55 pm
  #478  
 
Join Date: Dec 2002
Location: USA, NJ
Programs: LH SEN, AA EXP, UA 1K
Posts: 430
Originally Posted by sentom
i've also read not too long ago about no more PA in JFK (or any us airport for that matter)
they consistently wait for me in EWR and I always decline as all they do (I've seen others accepting 'help') is walk you for about 20m then wave goodbye once you are heading in the right direction......

Global Entry is the only way to go in the US........
duncfly is offline  
Old Aug 20, 2011, 4:10 pm
  #479  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Originally Posted by duncfly
they consistently wait for me in EWR and I always decline as all they do (I've seen others accepting 'help') is walk you for about 20m then wave goodbye once you are heading in the right direction......

Global Entry is the only way to go in the US........
Or with the BA001 via SNN and Immigration there...!
Rambuster is offline  
Old Aug 21, 2011, 6:23 am
  #480  
 
Join Date: Jan 2007
Location: Germany
Programs: LH HON, AMEX Plat, Avis Pres, Sixt Diamond, SPG Plat, Hilton G, Priority G, Hyatt Plat,Kempinski PC
Posts: 360
No Arrival service also at SFO yesterday and at CLT last month. Seems like there is another enhancement...
kasi is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.