Old Nov 25, 2019, 4:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: olm022
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (as of December 2022)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with reserved for HON and F with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldnt help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba





































Print Wikipost

Special F/HON Services at different airports

Old Oct 4, 2007, 2:24 am
  #31  
Moderator: Asiana & Qantas Frequent Flyer
Aman Contributor Badge
 
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF SG, LH SEN, OZ D+, HH D, SPG P
Posts: 14,330
Originally Posted by kasi
No flights with LH,LX,AUS to SYD afaik.
How could I have not noticed so far?

Even so LH is not flying anywhere within 7 flight hours of SYD, LH is still providing lots of services in Australia. There is a dedicated SEN hotline, a local call centre, marketing, sales etc. and a dedicated person who only helps HONs, SENs and other VIP.
So it would not be inconceivable to contract out some ground services for HONs arriving on LH code shares.
DownUnderFlyer is offline  
Old Oct 4, 2007, 9:57 am
  #32  
 
Join Date: Sep 2006
Posts: 413
Originally Posted by creber
The ones I have experienced:

Hong Kong - I can confirm PA at arrival
Buenos Aires - (clueless and useless) PA at arrival, escort from lounge to departure gate
Mexico - PA at arrival
Shanghai - PA at departure
LAX - PA at departure

Where it's badly needed:

CDG - nothing, neither at Terminal 1 for LH (badly needed at rush hours), Terminal 2B for LX (needed at all times in order to respect human rights), Terminal 2D for Austrian (possibly needed at morning rush hours on certain days - but CKI is done by Air France)
LAX - on arrival yes!

Arrived at LAX recently on LX and had a charming girl awaiting me at the jetbridge.....since she couldnt help with immigration, surely no great relief, as i guess hons should be the ones finding their ways around airports of this planet in no time....anyways she was a charm...:-)

GVA-on departure....havent experienced anything special on my two trips . the new lounge has a rather uninspired separate mini-section with close to no food.
yapak2 is offline  
Old Oct 5, 2007, 10:36 am
  #33  
 
Join Date: Nov 2004
Location: US
Programs: LH and BA
Posts: 2,324
A Note of the special service ...

The service provided by Lh on departure and arrival is standardized across the LH network. The service provided is defined by the carrier, not M&M LH/LX are very similar, OS and LT are behind.

the station manager is in charge of the service, however, as the stations are mostly understaffed, especially the big ones -- the station manager usually allocates the youngest staff for such tasks : interns or low level CSR. They high level CSR are needed to man the terminals and be ready if there are problems, and there are always problems.

this is the main reason why the level differs by station AND by day.

My experience is this:

1) you know the staff -- you get the service you want
2) you arrive latish, you get the service from a higher level staff -- as they have time
3) you arrive, it depends on the intern if he is capable of doing the tasks. sometimes they do not have walkie talkies , so the interns are stuck in the middle not knowing where to go next.

LH stations do not have a special HON budget, so they need to do it on the go.

Personally, I don't care about the PA. I want the lounge and the transfer if needed.
roundtheworld is offline  
Old Oct 5, 2007, 11:28 am
  #34  
 
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,605
BOM has one of the airport staff escort HON's through immigration and Customs - this much I have seen, but not at all useful for me as I prefer to do the normal things anyway...I guess in a airport/country which I have never been, it might be useful....but I'm trying to see if attempting for HON is justified!

I was let down with SQ and PPS, so no idea if it is worth giving LH so much business! (or almost all of it!)
SuperFlyBoy is offline  
Old Oct 5, 2007, 1:59 pm
  #35  
 
Join Date: Apr 2005
Location: CPT
Programs: LH, SA, AA
Posts: 856
Originally Posted by alfahund

JNB - personal escort on arrival and departure, access to virgin lounge
^
Shouldn't that be access to the SAA F lounge? Which is much less crowded and nicer anyway.
capetonian is offline  
Old Oct 5, 2007, 2:16 pm
  #36  
 
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
Originally Posted by capetonian
Shouldn't that be access to the SAA F lounge? Which is much less crowded and nicer anyway.
You can actually chose, but my experience so far was that the Virgin lounge was empty. Next time I will try the SAA F lounge.
alfahund is offline  
Old Nov 1, 2007, 10:08 am
  #37  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 752
HON Arrival Service in MIA

Has anyone experienced HON arrival service in MIA? Do they bring you through security like in NY (if the supervisor is in good mood)?
Thanks for your replies.
shipsmail is offline  
Old Nov 1, 2007, 11:20 am
  #38  
 
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Originally Posted by shipsmail
Has anyone experienced HON arrival service in MIA? Do they bring you through security like in NY (if the supervisor is in good mood)?
Thanks for your replies.
Yeah, experienced it a couple times. Works great. ^ Pick up by PA with a labeled sign with your name just when leaving the aircraft and full support through immigration incl. luggage pickup and transfer through customs towards the airport exit. ^

This way it should work everywhere, however it is most appreciated at this airport of crazyness.
SleepOverGreenland is offline  
Old Nov 1, 2007, 11:53 am
  #39  
 
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 752
Originally Posted by SleepOverGreenland
Yeah, experienced it a couple times. Works great. ^ Pick up by PA with a labeled sign with your name just when leaving the aircraft and full support through immigration incl. luggage pickup and transfer through customs towards the airport exit. ^

This way it should work everywhere, however it is most appreciated at this airport of crazyness.
Good news. Thank you very much for your info.
shipsmail is offline  
Old Nov 2, 2007, 3:51 am
  #40  
 
Join Date: Aug 2005
Programs: LH, SPG
Posts: 296
My experience with MIA is from way back in January, but they did pick me up and I got through immigration at the 'special needs' counter in about 3 minutes.

That said, help with immigration has been scarce in North America recently... it appears LH can no longer officially pull things like this in the US and Canada. They may be able to get you near the front of the line if your assistant is on good terms with the 'floor boss', but this varies greatly from airport to airport.
martona is offline  
Old Apr 28, 2008, 4:58 pm
  #41  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,819
PAs for HON at JFK immigration - still around?

I haven't been to JFK in a long time and I was wondering whether they still have the PA service that fast-tracks HON card members at immigration. I read some post somewhere implying that it wouldn't exist anymore.

I'll be flying in from FRA on the morning flight.

Thanks for any information from anyone having experienced this recently.
San Gottardo is offline  
Old Apr 28, 2008, 8:09 pm
  #42  
 
Join Date: Aug 2006
Location: Asia
Programs: LH SEN★
Posts: 31
PAs for First Class PAX in BKK

I would be interested in whether LH offers such a PA/fast lane service for LH first class passengers arriving in BKK. I know that TG does it in BKK for first class passengers. Would be very desirable for me this week when I need to connect from LH F to TG domestic in C. Thanks.
TurboProf is offline  
Old Apr 28, 2008, 11:03 pm
  #43  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,504
Originally Posted by TurboProf
I would be interested in whether LH offers such a PA/fast lane service for LH first class passengers arriving in BKK. I know that TG does it in BKK for first class passengers. Would be very desirable for me this week when I need to connect from LH F to TG domestic in C. Thanks.
No.
If you want to be picked up at the gate and driven to immigration and want to use the diplomatic channel: rebook your ticket to TG F.
Rambuster is offline  
Old Apr 29, 2008, 2:48 am
  #44  
 
Join Date: Apr 2002
Location: Tbingen, Germany
Posts: 2,732
Originally Posted by creber
I haven't been to JFK in a long time and I was wondering whether they still have the PA service that fast-tracks HON card members at immigration. I read some post somewhere implying that it wouldn't exist anymore.

I'll be flying in from FRA on the morning flight.

Thanks for any information from anyone having experienced this recently.

Only a couple of months back - yes - was in action - and as with all entry points in the US hit and miss depending of the PA being buddy with someone at immigrations. If not - they might be able to move you up somewhat in the line.

But do not count on it - did the mistake once - will not fo again...

Cheers

Thomas
tcswede is offline  
Old Apr 29, 2008, 2:51 am
  #45  
 
Join Date: Apr 2002
Location: Tbingen, Germany
Posts: 2,732
Bkk

Statement made by BKK PA week before last (and own experiences) - besides HON - pax in F ending trip in BKK will be taken through diplomatic channel.
Not for connecting to other carrier nor even when being on an onwards to SGN or KUL - F pax must make their own trek back to gate.

Cheers

Thomas
tcswede is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.