The Definitive PAYBACK Thread
 

There have been many threads about earning Payback points. Since Payback points can be easily converted to Lufthansa Miles&More in 1:1 ratio, I'd like to start this thread, dedicated to Payback problematics.

Please post all Payback-related news here. Thanks and happy collecting :D


Standard partners:

• Galeria Kaufhof (1 °P / 1 EUR)
• AOL (see details here)
• real (1 °P / 2 EUR)
• Apollo Optik (1 °P / 1 EUR)
• Christ (1 °P / 1 EUR)
• Cortal Consors (details here)
• Europcar (2 °P / 1 EUR)
• Görtz (1 °P / 1 EUR for purchase < 75 EUR, 2 °P / 1 EUR for purchase > 75 EUR)
• HDI (details here)
• Hess (1 °P / 1 EUR for purchase < 75 EUR, 2 °P / 1 EUR for purchase > 75 EUR)
• Sportarena (1 °P / 1 EUR)
• WMF (1 °P / 1 EUR)
• OBI (0.5 °P / 1 EUR for purchase < 100 EUR, 1 °P / 1 EUR for purchase < 500 EUR, 1.5 °P / 1 EUR for purchase > 500 EUR)
• dm Drogerie Markt (1 °P / 1 EUR)

Online partners:

• Beauty Net (3 °P / EUR)
• Blume2000 (140 °P / purchase)
• burner.de (4 °P / EUR)
• Data Becker (4 °P / EUR)
• discount24 (400 °P / purchase)
• e-Domizil (1500 °P / purchase)
• Expedia.de (250 °P / purchase)
• Germanwings (250 °P / purchase)
• Gourmondo (3 °P / EUR)
• Herrenausstatter.de (3 °P / EUR)
• HPshop24.de (1 °P / EUR)
• HSE24 (120 °P / purchase)
• Jamba (200 °P / purchase)
• L'TUR (350 °P / purchase)
• Marc O'Polo (2 °P / EUR)
• match.com (8 °P / EUR)
• Mexx (3 °P / EUR)
• myToys (2 °P / EUR)
• OBI@OTTO (2 °P / EUR)
• Opodo (250 °P / purchase)
• OTTO (300 °P / purchase)
• PrimusOnline.de (1 °P / EUR)
• Rouge & Blanc (3 °P / EUR)
• Staples (3 °P / EUR)
• Swarowski (2 °P / EUR)
• TeleShop (4 °P / EUR)
• Travel Chanel (250 °P / purchase)
• Yves Rocher (2 °P / EUR)

Other partners:

• Payback VISA Card (details here)
• Payback Mobile Services (details here)

Hi all,

I just read ion ebay that it's not longer possible to transfer points between payback accounts. Also I haven't found anything on Payback on this topic.

Christian

LH stopped all possiblities of selling Miles incl. Payback
 

"Bitte beachten Sie, dass Sie nur Ihre persönliche, gültige und aktuelle Miles & More Kartennummer für die Umwandlung Ihrer PAYBACK Punkte angeben dürfen. Anderenfalls werden Ihre PAYBACK Punkte automatisch auf Ihr Punktekonto zurückgebucht."

That means:

Lufthansa did not only make PAYBACK to stop transferring PUNKTE between their accounts,

but also transferring PUNKTE to other peoples MILES&MORE accounts.

Conclusion: Seems like if Lufthansa has stopped all possibilies of selling miles including the PAYBACK thing...

Or does anybody have an idea?

This rule was always there! Nothing new.

Obviously LH can change Payback in any way they want as they own 50% of it...

double miles in August(?)
 

hi friends,

what about those 2x miles in august if you use at least 3 partners - as stated on the M&M site? There is no info on the payback site! anyone getting them? i got 5x during the promotion week, but back to normal these days.

In my opinion the payback site is very cautious around with the miles. One has to follow every transation closely, very tirying! :td:

i tried to get amazon.de buys to get miles thru the payback shoppingguide.. didnt work - anybody knows if this is still working? the website does...

I bought some things a herrenausstatter.de and mexx.com and never get the promised points (3 P per 1 EUR). I called them several times, but the points never show up in my payback account. I have given it up now and probably will not buy to collect points.

By the way, to me, it seems better to get the points in EUR (100 P = 1 EUR) than in miles. In my eyes, this is a better deal (if you live in Germany or have an German bank account).

well, ebay was a much better deal , cause you did get about 2 EUR per 100 points...
it all depends for what you can use your miles for: if you end up dumping them on buch.de for .3 cent a mile, dont change payback points into miles. If you have to book some Y,C.... tickets (cause you need to go somewhere on a weekday and return the next day.. or upgradable fares or like to travel to odd destinations like Lebanon or Eritrea where there is never any sale) you can definitively get more of your miles than 1 cent per mile..
Since Aug. 1st it ist clear that M&M doesnt really care about people who buy mostly cheap leasure fares that are competitive with LCCs anyway...

it seems that they spend 300 points for each booking at opodo. in the 5x week i got 1500 pts for a transaction.

can anyone confirm this?

Opodo is 300 per booking. I made my hotelbookings last week for the rest of this year on Opodo and Expdia and each booking earned me 1500 Opodo / 1250 Expedia points.
Those points will be however blocked until I really paied my stay at the hotel otherwise they will cancel the points according to the cancelled bookings.

I never had problems not getting points with Payback. If you shop online you only need to make sure that you connect to the partnershop via the Payback website.

New coupons for Galeria Kaufhof and Real
 

Short summary - buy new DVDs and get 100 °P (real) or 5x °P (Kaufhof)

http://images1.payback.de/n/snldisney0804/coupon.htm

Coupons e.g. 5x Payback Points at Real til. 9/30
 

Not sure whether it has been mentioned before but here are some current coupons to increase the number of Payback points.

http://www.miles-and-more.com/mam/de...083949,00.html

600 Payback Points @ OTTO
 

600 Payback Points @ Otto until the 30th of September for every purchase,

cheers,

Frank.

any miles/payback points for phonecards/xtra cash?
 

does anyone know a way to get miles for buying xtra cash (T-D1 prepaid minutes) ??? any of the stores/online shops offer them???
(yeah i know i can get happy digits - but that doesnt help me..) - i want those 250 miles per 15 Euro card ;)

Another coupon for 5 x Real Points
 

can be found here:
http://images1.payback.de/n/nlpu0904...al_1_6_nik.htm
However, no guarantee ...
But hurry, valid only thru Sept 25, 2004.

Miles for books
 

1.) I am ordering my books at buch.de and the mile transfer is quick and prompt nearly after you hve paid the bill.

Rate is 1 EURO ==> 1 Lufthansa miles (you need no transfer through PAYBACK)


Not related to books but to all PAYBACK POINTS
2.) PAYBACK points:
can be transferred to your personal miles and more account not only in 1.500 point increments but in every amount you want, e.g. 1502 point, 2288 points or whatever you need.

New, lower minimum
 

Since Sept 2004 the minimum payback points to transfer are 1.000.

Daensiches Bettenlager---
 

will join payback in october...

so wait for your furniture purchases and skip the ikea weekend horror trip in the future (D.B. has the same prices anyway.. plus credit card and payback points...)

Payback Points deleted for transactions at www.otto.de!!!
 

Looking today in my Payback Account was a shook! :(
During the Olympia Promotion you did get at www.otto.de 1500 points per transaction. So I decided to buy several times at www.otto.de and everything seemed to be O.K. because one day later I got all the points for each transaction. Not a bad value. Buying stuff between 1,29€ - 3€ and getting 1500 Points (=1500 Miles). So I did quite alot transactions and no problem so far. I was quite happy getting so many miles. :p
Because you are allowed to give back your purchased products within 14 days without any consequence the points are blocked until the transaction is completly fullfilled.
But today they just took away my Payback Points!!! :mad:
As you can imagine I did not hesitate to call the Payback Hotline.
The Payback Hotline told me to call the Otto Hotline.
The normal Otto Hotline gave me a phone number for the Otto Internet Service.
The Otto Internet Serive told me to call Payback because they manage the points and in her Internet Service Hotline Guideline ist written that all complaints for not getting points etc. has to be transferred to the Payback Hotline. :confused:
So I gave the Payback Hotline another try... This time I did get a nice person who told me that she privately herself has the same problem and will transfer me directly to the people in charge for the Paypack Shops. There I told the story again and after a while with the wonderful music on the phone somebody told me that I will get my points. Due to the fact, that alot of people have done this trick, they reduced the possibility to get points at www.otto.de to three transactions a month.

Geben Sie jetzt Ihre PAYBACK Kundennummer ein.
Sie werden dann zum ausgewählten Shop weitergeleitet.
Die Punkte werden nach erfolgtem Kauf in den nächsten
Tagen auf Ihrem Punktekonto gutgeschrieben.

Bitte beachten Sie, dass wir Ihnen pro Monat für max. 3 erfolgreiche OTTO Bestellungen PAYBACK Punkte gutschreiben. Kunden, die durch Ihren Kundenstatus bei OTTO bereits Vergünstigungen bekommen, erhalten leider keine PAYBACK Punkte auf Ihre Bestellungen.


But as I bought the stuff before the restriction applied, I will get the points within the next two weeks.
Hopefully they will keep their promise...

New Payback coupons to print out...
 

Real - 5x °P (until 15.10.2004)
dm (Drogerie Markt) - 5x °P (until 30.10.2004)
OBI - 100 extra points for purchase > 20 EUR (until 20.10.2004)
Dänische Bettenlager - 2x °P (until 31.10.2004)

DON´T TRUST PAYBACK !!! Be careful...
 

The points didn´t show up till now and so I called today Payback. First, I was surprised that I was not able to find the telephone number of Payback on the internet site but I remembered that it was written on my card. (Serviceline 01805105111 - pro minute 0,12 €) Calling the number was not very useful because you do not have the choice to get somebody to speak to. By trying out all possibilities I managed to get the following number as service hotline: 0190 510 500 with costs of 0,62 € per minute. :td: After being transfered from one person to the other I was speaking to somebody in charge of the Payback online shops. He was very rude. :mad: Nearly shouting at me that Payback only manages the points and is not responsible for complaints. He said Otto is responsible and than suddenly he finished the phone call with out any comment. By the way, they have a profile of every memeber in the computer in front of them, and they do know everything... After this very unfriendly phone call I phoned up Otto and they conneceted me to the legal department of Otto. A person very friendly told me that Otto and Payback do not have any contract yet. Payback is in charge of everything and tries to convince Otto to make a contract and everything is in a test phase. Does anybody have similiar experiences with Payback? I do not mind not getting some Points/Miles but it is the way how I was treated. If companies promise points/miles they do have to keep their promise. I am considering to bring the case to court. Does anybody have some ideas which law has to be used in this case? Gesetz gegen unlauteren Wettbewerb, Kartellgesetz, Preisangabenverordnung? I do not have a clue! Any suggestions what to do?

Anyway, DON´T TRUST PAYBACK and be careful with every transaction you make. Be aware all the time that your points/miles at Payback can be taken away without a reason!!!!!!!!!

[QUOTE=Winglet]I do not mind not getting some Points/Miles but it is the way how I was treated.

Welcome to "Service-Wüste Deutschland", the real low-level-consumer-world ... This is how in Germany customers are used to be treated...

Payback uses the normal Zanox (www.zanox.de) Affiliate programs.
For example: You get different commissions from opodo. The amount depends on what you sell (flight, lastminute travels, rental car ect.). So what Payback does is they give you a part of the commission in Payback points.

So Otto is not the one to blame. They are not in the position to credit your points.
Some idiot a Payback came up with this promotion and did not waste any time to think it through. S*** like that I experience very single day in my job. The good thing about your complaints is that he/she might get his/her a** kicked.

Using companies mistakes to get some miles is okay for me if it goes though. But on the other hand if it does not: That’s it, it was worth a try. All the nonsense about taking it to court: Yes, this is an issue our courts should waste time with.
If you honest it is only about your hurt feelings. I also hate it, if I think I made a smart move and it does not work out ;) .

Just to make it clear you are right and Payback is wrong. But how far should one take it.

Regarding the comment from W Nippert: Service-Wüste-Deutschland what a bull**** customers are so highly protected by the law. Companies even have to pay for customers stupidity see the Fernabsatzgesetzt. We get 2 years of Gewehrleistung. Now take the low prices we pay for most products compeered the similar countries and than rethink it again. How does it woke in the Ukraine or in the US :confused: ?

The only problem in Germany is the friendliness. It is mostly how you say it, not what you say (see treatment Winglet got when he called Payback). This is because lots of people have the feeling the have to work to much for to little money. This makes them unfriendly when they have to serve. On the other hand the German customer can be pretty unfriendly as well. He/She expects friendliness when he/she spends his/her hard earned money. Expecting a standard from others which you can not reach yourself does not woke out.

Write a nice letter with your problem and how you would like to get it solved. Send it to the official payback address and ask them to contact you if they have any questions.

Calling up makes no sense. A letter always has to be answered and is documenting the screw up somebody at payback made.

Buy car accessoirs at real and get 5x °P (valid through 23.10.2004)

http://www.real.de/shared/realpaybac...oupon/main.php

But only in German and you need to enter your Payback number before getting the coupon.

New Payback Coupons (German only)
 

They are all called "welcome"-coupons for new members, but I had no problem yet using them, too.

1. 5x °P at real,-:
http://www.real.de/shared/realwelcome0904/

2. 5x °P at Galeria Kaufhof:
http://www.payback.de/kaufhofwelcome

3. 5% discount at dm:
http://www.payback.de/dmwelcome

4. 50 extra °P at OBI:
http://www.payback.de/obiwelcome

5. Special offer from Apollo-Optik:
http://www.payback.de/apollowelcome

6. 100 °P at CHRIST:
http://www.payback.de/christwelcome

7. 2x °P at Dänischen Bettenlager:
http://www.payback.de/dblwelcome

8. 100 extra °P at Europcar:
http://www.payback.de/europcarwelcome

9. Up to 500 °P at Görtz:
http://www.payback.de/goertzwelcome

10. 3x °P at WMF:
http://www.payback.de/wmfwelcome

11. 250 °P at HDI:
http://www.payback.de/hdiwelcome

12. 500 extra °P at Cortal Consors:
http://www.cortalconsors.de/willkommen

13. 500 extra °P AOL:
http://www.payback.de/aolwelcome

New Galeria Kaufhof Coupons (German only)
 

Here are 4 coupons for Galeria Kaufhof. They each give you 10x °P:

http://images1.payback.de/n/snlkhf1004/2107.htm

10x °P at real for selected articles (German only)
 

Select 20 articles from different categories and get 10x °P whenever you buy them until the end of the year.

http://aktion.payback.de/ag3/snlreal0904/index.php

And read the small printed note where they say that for every article worth less than 2 Eur they credit you 1 °P anyway, so for a single banana or a single apple you get 10 points now. I hope it works in this way as my brother is buying his lunch everyday at real and he really likes apples :) :)

damn ... no TIP products... :) i guess, I will take the apples and bananas then...

Sorry to reply that late - having been away - , but I just have to:

It´s not about consumer protection, it is about ATTITUDE, not (only) friendliness. Simply a mentality thing. To give you the message: Take for example road construction:

Germany: Big sign: "We are building a new Autobahn FOR YOU" ("WIR bauen für SIE")
UK: Sign "Road construction ahead. We would like to apologize for any inconvenience caused to you".
Ukraine: Just road works done. No sign.

In Germany a customer is on many occasions made to feel guilty or to feel sorry. They even don´t bother to give you (psychologically) some "good feeling". When the original poster complained about missing points, it would have been right to give him the feeling that the problem (1) has been recognized and (2) that SOMEONE is sorting it out (Otto togehter with Payback) - and actually arranging for a solution . That hasn´t been done, and they prooved that neither of them is able to do it...

Coupons for CortalConsors, Europcar, Goertz, Real
 

New coupons for CortalConsors, Eropcar, Goertz, Real
 

You can find the above on the Miles&More website; click on Payback and on the bottom you find a link to 'Payback Coupons zum Ausdrucken'.
Enjoy....
Cheers, Thomas

Görtz and Real Coupons
 

Here's the link: https://www.miles-and-more.com/mam/d...083819,00.html

Ticket Online
 

New opportunity to earn points:

Buy tickets on Ticket Online website and earn:
- 2 °P per Euro spent
- double points until 31.12.2004
- 350 °P welcome bonus (for first purchase)

More info here:
http://www.payback.de/pb/ui/,34042,,?parea=Aktion

any experience how long the transfer takes? is it true, they only transfer the miles on the 1st of the month and the miles dont show up until the 10th?
anyone tried?

Transferred 1500 miles manually on 5.7.

Payback statement:

06.07.04

Miles & More

Meilen Umwandlung

-1500

M&M statement:

06.07.2004 PAYBACK MMI + 1500

took about 3 working days to show up

I signed up for 20 articles and they gave me retroactive credit for some articles I bought as far back as september! The offer is valid for all of the articles bought till dec 31.

anyone tried to sign up with the partnercard? it has a different ending... 89 instead of 71 on mine... can i chose 40 articles then or maybe they will give me 10+10 or 10*10=100 times the normal points ;;;;;;))))))) ???

real,- Foto- & Kamera-Aktion
 

Another 5x °P Coupon for real,- available:
http://www.payback.de/pb/ui/,34488,,?parea=Content

Valid until 20.11.04 for cameras, films & accessories