The Definitive PAYBACK Thread

Old Sep 10, 04, 12:36 pm
  #16  
 
Join Date: Aug 2002
Location: WW, Germany
Posts: 61
Another coupon for 5 x Real Points

can be found here:
http://images1.payback.de/n/nlpu0904...al_1_6_nik.htm
However, no guarantee ...
But hurry, valid only thru Sept 25, 2004.
wwflyer is offline  
Old Sep 10, 04, 3:23 pm
  #17  
gum
 
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
Miles for books

Originally Posted by mith
i tried to get amazon.de buys to get miles thru the payback shoppingguide.. didnt work - anybody knows if this is still working? the website does...

1.) I am ordering my books at buch.de and the mile transfer is quick and prompt nearly after you hve paid the bill.

Rate is 1 EURO ==> 1 Lufthansa miles (you need no transfer through PAYBACK)


Not related to books but to all PAYBACK POINTS
2.) PAYBACK points:
can be transferred to your personal miles and more account not only in 1.500 point increments but in every amount you want, e.g. 1502 point, 2288 points or whatever you need.
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Old Sep 11, 04, 10:26 am
  #18  
 
Join Date: Aug 2002
Location: WW, Germany
Posts: 61
New, lower minimum

Originally Posted by gum

Not related to books but to all PAYBACK POINTS
2.) PAYBACK points:
can be transferred to your personal miles and more account not only in 1.500 point increments but in every amount you want, e.g. 1502 point, 2288 points or whatever you need.
Since Sept 2004 the minimum payback points to transfer are 1.000.
wwflyer is offline  
Old Sep 13, 04, 3:18 am
  #19  
 
Join Date: Jan 2004
Location: AMS,BRE,ABE
Programs: AY-G, TK*S, AB-S, EY, LH, DL, UA, BA, AA, all hotel programmes
Posts: 1,334
Daensiches Bettenlager---

will join payback in october...

so wait for your furniture purchases and skip the ikea weekend horror trip in the future (D.B. has the same prices anyway.. plus credit card and payback points...)
mith is offline  
Old Sep 15, 04, 4:26 am
  #20  
 
Join Date: Apr 2004
Location: FMO, Germany
Programs: LH SEN (*G), Sixt Platinum, Hilton GOLD VIP, Steigenberger
Posts: 227
Angry Payback Points deleted for transactions at www.otto.de!!!

Looking today in my Payback Account was a shook!
During the Olympia Promotion you did get at www.otto.de 1500 points per transaction. So I decided to buy several times at www.otto.de and everything seemed to be O.K. because one day later I got all the points for each transaction. Not a bad value. Buying stuff between 1,29€ - 3€ and getting 1500 Points (=1500 Miles). So I did quite alot transactions and no problem so far. I was quite happy getting so many miles.
Because you are allowed to give back your purchased products within 14 days without any consequence the points are blocked until the transaction is completly fullfilled.
But today they just took away my Payback Points!!!
As you can imagine I did not hesitate to call the Payback Hotline.
The Payback Hotline told me to call the Otto Hotline.
The normal Otto Hotline gave me a phone number for the Otto Internet Service.
The Otto Internet Serive told me to call Payback because they manage the points and in her Internet Service Hotline Guideline ist written that all complaints for not getting points etc. has to be transferred to the Payback Hotline.
So I gave the Payback Hotline another try... This time I did get a nice person who told me that she privately herself has the same problem and will transfer me directly to the people in charge for the Paypack Shops. There I told the story again and after a while with the wonderful music on the phone somebody told me that I will get my points. Due to the fact, that alot of people have done this trick, they reduced the possibility to get points at www.otto.de to three transactions a month.

Geben Sie jetzt Ihre PAYBACK Kundennummer ein.
Sie werden dann zum ausgewählten Shop weitergeleitet.
Die Punkte werden nach erfolgtem Kauf in den nächsten
Tagen auf Ihrem Punktekonto gutgeschrieben.

Bitte beachten Sie, dass wir Ihnen pro Monat für max. 3 erfolgreiche OTTO Bestellungen PAYBACK Punkte gutschreiben. Kunden, die durch Ihren Kundenstatus bei OTTO bereits Vergünstigungen bekommen, erhalten leider keine PAYBACK Punkte auf Ihre Bestellungen.


But as I bought the stuff before the restriction applied, I will get the points within the next two weeks.
Hopefully they will keep their promise...
Winglet is offline  
Old Sep 30, 04, 12:58 am
  #21  
Original Poster
 
Join Date: Apr 2001
Location: KSC & FRA
Posts: 367
New Payback coupons to print out...

Real - 5x °P (until 15.10.2004)
dm (Drogerie Markt) - 5x °P (until 30.10.2004)
OBI - 100 extra points for purchase > 20 EUR (until 20.10.2004)
Dänische Bettenlager - 2x °P (until 31.10.2004)
Absik001 is offline  
Old Sep 30, 04, 2:18 pm
  #22  
 
Join Date: Apr 2004
Location: FMO, Germany
Programs: LH SEN (*G), Sixt Platinum, Hilton GOLD VIP, Steigenberger
Posts: 227
Angry DON´T TRUST PAYBACK !!! Be careful...

Originally Posted by Winglet
Looking today in my Payback Account was a shook!
During the Olympia Promotion you did get at www.otto.de 1500 points per transaction. So I decided to buy several times at www.otto.de and everything seemed to be O.K. because one day later I got all the points for each transaction. Not a bad value. Buying stuff between 1,29€ - 3€ and getting 1500 Points (=1500 Miles). So I did quite alot transactions and no problem so far. I was quite happy getting so many miles.
Because you are allowed to give back your purchased products within 14 days without any consequence the points are blocked until the transaction is completly fullfilled.
But today they just took away my Payback Points!!!
As you can imagine I did not hesitate to call the Payback Hotline.
The Payback Hotline told me to call the Otto Hotline.
The normal Otto Hotline gave me a phone number for the Otto Internet Service.
The Otto Internet Serive told me to call Payback because they manage the points and in her Internet Service Hotline Guideline ist written that all complaints for not getting points etc. has to be transferred to the Payback Hotline.
So I gave the Payback Hotline another try... This time I did get a nice person who told me that she privately herself has the same problem and will transfer me directly to the people in charge for the Paypack Shops. There I told the story again and after a while with the wonderful music on the phone somebody told me that I will get my points. Due to the fact, that alot of people have done this trick, they reduced the possibility to get points at www.otto.de to three transactions a month.

Geben Sie jetzt Ihre PAYBACK Kundennummer ein.
Sie werden dann zum ausgewählten Shop weitergeleitet.
Die Punkte werden nach erfolgtem Kauf in den nächsten
Tagen auf Ihrem Punktekonto gutgeschrieben.

Bitte beachten Sie, dass wir Ihnen pro Monat für max. 3 erfolgreiche OTTO Bestellungen PAYBACK Punkte gutschreiben. Kunden, die durch Ihren Kundenstatus bei OTTO bereits Vergünstigungen bekommen, erhalten leider keine PAYBACK Punkte auf Ihre Bestellungen.


But as I bought the stuff before the restriction applied, I will get the points within the next two weeks.
Hopefully they will keep their promise...
The points didn´t show up till now and so I called today Payback. First, I was surprised that I was not able to find the telephone number of Payback on the internet site but I remembered that it was written on my card. (Serviceline 01805105111 - pro minute 0,12 €) Calling the number was not very useful because you do not have the choice to get somebody to speak to. By trying out all possibilities I managed to get the following number as service hotline: 0190 510 500 with costs of 0,62 € per minute. After being transfered from one person to the other I was speaking to somebody in charge of the Payback online shops. He was very rude. Nearly shouting at me that Payback only manages the points and is not responsible for complaints. He said Otto is responsible and than suddenly he finished the phone call with out any comment. By the way, they have a profile of every memeber in the computer in front of them, and they do know everything... After this very unfriendly phone call I phoned up Otto and they conneceted me to the legal department of Otto. A person very friendly told me that Otto and Payback do not have any contract yet. Payback is in charge of everything and tries to convince Otto to make a contract and everything is in a test phase. Does anybody have similiar experiences with Payback? I do not mind not getting some Points/Miles but it is the way how I was treated. If companies promise points/miles they do have to keep their promise. I am considering to bring the case to court. Does anybody have some ideas which law has to be used in this case? Gesetz gegen unlauteren Wettbewerb, Kartellgesetz, Preisangabenverordnung? I do not have a clue! Any suggestions what to do?

Anyway, DON´T TRUST PAYBACK and be careful with every transaction you make. Be aware all the time that your points/miles at Payback can be taken away without a reason!!!!!!!!!

Last edited by Winglet; Sep 30, 04 at 2:34 pm
Winglet is offline  
Old Oct 1, 04, 12:48 am
  #23  
 
Join Date: Oct 2002
Location: Ukraine/Germany
Posts: 294
[QUOTE=Winglet]I do not mind not getting some Points/Miles but it is the way how I was treated.

Welcome to "Service-Wüste Deutschland", the real low-level-consumer-world ... This is how in Germany customers are used to be treated...
W Nippert is offline  
Old Oct 1, 04, 3:32 am
  #24  
 
Join Date: Jan 2004
Location: JNB, STR
Posts: 110
Payback uses the normal Zanox (www.zanox.de) Affiliate programs.
For example: You get different commissions from opodo. The amount depends on what you sell (flight, lastminute travels, rental car ect.). So what Payback does is they give you a part of the commission in Payback points.

So Otto is not the one to blame. They are not in the position to credit your points.
Some idiot a Payback came up with this promotion and did not waste any time to think it through. S*** like that I experience very single day in my job. The good thing about your complaints is that he/she might get his/her a** kicked.

Using companies mistakes to get some miles is okay for me if it goes though. But on the other hand if it does not: That’s it, it was worth a try. All the nonsense about taking it to court: Yes, this is an issue our courts should waste time with.
If you honest it is only about your hurt feelings. I also hate it, if I think I made a smart move and it does not work out .

Just to make it clear you are right and Payback is wrong. But how far should one take it.

Regarding the comment from W Nippert: Service-Wüste-Deutschland what a bull**** customers are so highly protected by the law. Companies even have to pay for customers stupidity see the Fernabsatzgesetzt. We get 2 years of Gewehrleistung. Now take the low prices we pay for most products compeered the similar countries and than rethink it again. How does it woke in the Ukraine or in the US ?

The only problem in Germany is the friendliness. It is mostly how you say it, not what you say (see treatment Winglet got when he called Payback). This is because lots of people have the feeling the have to work to much for to little money. This makes them unfriendly when they have to serve. On the other hand the German customer can be pretty unfriendly as well. He/She expects friendliness when he/she spends his/her hard earned money. Expecting a standard from others which you can not reach yourself does not woke out.
hardhat is offline  
Old Oct 4, 04, 1:54 am
  #25  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 40,286
Write a nice letter with your problem and how you would like to get it solved. Send it to the official payback address and ask them to contact you if they have any questions.

Calling up makes no sense. A letter always has to be answered and is documenting the screw up somebody at payback made.
oliver2002 is offline  
Old Oct 15, 04, 1:44 pm
  #26  
 
Join Date: Jul 2004
Posts: 72
Buy car accessoirs at real and get 5x °P (valid through 23.10.2004)

http://www.real.de/shared/realpaybac...oupon/main.php

But only in German and you need to enter your Payback number before getting the coupon.
print0815 is offline  
Old Oct 18, 04, 7:55 am
  #27  
 
Join Date: Jul 2004
Posts: 72
New Payback Coupons (German only)

They are all called "welcome"-coupons for new members, but I had no problem yet using them, too.

1. 5x °P at real,-:
http://www.real.de/shared/realwelcome0904/

2. 5x °P at Galeria Kaufhof:
http://www.payback.de/kaufhofwelcome

3. 5% discount at dm:
http://www.payback.de/dmwelcome

4. 50 extra °P at OBI:
http://www.payback.de/obiwelcome

5. Special offer from Apollo-Optik:
http://www.payback.de/apollowelcome

6. 100 °P at CHRIST:
http://www.payback.de/christwelcome

7. 2x °P at Dänischen Bettenlager:
http://www.payback.de/dblwelcome

8. 100 extra °P at Europcar:
http://www.payback.de/europcarwelcome

9. Up to 500 °P at Görtz:
http://www.payback.de/goertzwelcome

10. 3x °P at WMF:
http://www.payback.de/wmfwelcome

11. 250 °P at HDI:
http://www.payback.de/hdiwelcome

12. 500 extra °P at Cortal Consors:
http://www.cortalconsors.de/willkommen

13. 500 extra °P AOL:
http://www.payback.de/aolwelcome
print0815 is offline  
Old Oct 19, 04, 2:44 pm
  #28  
 
Join Date: Jul 2004
Posts: 72
New Galeria Kaufhof Coupons (German only)

Here are 4 coupons for Galeria Kaufhof. They each give you 10x °P:

http://images1.payback.de/n/snlkhf1004/2107.htm
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Old Oct 19, 04, 2:51 pm
  #29  
 
Join Date: Jul 2004
Posts: 72
10x °P at real for selected articles (German only)

Select 20 articles from different categories and get 10x °P whenever you buy them until the end of the year.

http://aktion.payback.de/ag3/snlreal0904/index.php

And read the small printed note where they say that for every article worth less than 2 Eur they credit you 1 °P anyway, so for a single banana or a single apple you get 10 points now. I hope it works in this way as my brother is buying his lunch everyday at real and he really likes apples
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Old Oct 20, 04, 2:57 am
  #30  
 
Join Date: Jan 2004
Location: AMS,BRE,ABE
Programs: AY-G, TK*S, AB-S, EY, LH, DL, UA, BA, AA, all hotel programmes
Posts: 1,334
Originally Posted by print0815
Select 20 articles from different categories and get 10x °P whenever you buy them until the end of the year.

http://aktion.payback.de/ag3/snlreal0904/index.php

And read the small printed note where they say that for every article worth less than 2 Eur they credit you 1 °P anyway, so for a single banana or a single apple you get 10 points now. I hope it works in this way as my brother is buying his lunch everyday at real and he really likes apples
damn ... no TIP products... i guess, I will take the apples and bananas then...
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