LH F is a disgrace: related to the cost cutting [split off from F champagne thread]
Nov 20, 2022, 10:41 am
#1
Original Poster
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,616
LH F is a disgrace: related to the cost cutting [split off from F champagne thread]
Their wine list is not always matching their competition's, but I wouldn't call the whole airline a disgrace. Often gets me to where I need to go much faster than QR or EK, and I would rather not add an extra X hours to my trips to be able to spend even more time in a lounge in Qatar, just because they serve better bubbly.
Nov 20, 2022, 2:44 pm
#2
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 650
Their wine list is not always matching their competition's, but I wouldn't call the whole airline a disgrace. Often gets me to where I need to go much faster than QR or EK, and I would rather not add an extra X hours to my trips to be able to spend even more time in a lounge in Qatar, just because they serve better bubbly.
I am flying obviously less than you and I just try to select the best possibility where I am flying,
i.e. Adding more time (2-3h) for flying between Europe - Asia is not a problem for me, if I get a much better experience.
Last edited by GalaxyChris; Nov 20, 2022 at 4:27 pm
Nov 20, 2022, 8:39 pm
#4
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,598
- one of the worst hard products in J
- no customer orientation
- response time to HON/SEN feedback unacceptable
- incompetent call centre
- zero flexibility/goodwill and zero empowerment for any staff to make things work
You don't have to run an airline into the ground claiming your flights reach their destinations faster than competition.
Nov 21, 2022, 1:09 am
#5
Original Poster
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,616
The whole airline is a disgrace:
- one of the worst hard products in J
- no customer orientation
- response time to HON/SEN feedback unacceptable
- incompetent call centre
- zero flexibility/goodwill and zero empowerment for any staff to make things work
You don't have to run an airline into the ground claiming your flights reach their destinations faster than competition.
- one of the worst hard products in J
- no customer orientation
- response time to HON/SEN feedback unacceptable
- incompetent call centre
- zero flexibility/goodwill and zero empowerment for any staff to make things work
You don't have to run an airline into the ground claiming your flights reach their destinations faster than competition.
Many things have gone downhill with LHG, but not much more so than for most (European) competitors. Took LH/LX F to North America about once a month recently and couldn't complain too much as long as nothing out of the ordinary happened; they usually fed me well at the lounge, drove me to the plane in a Porsche, got me where I needed to go without any major detour, on a flat bed, and I could always find something to eat after the caviar that I liked and (after tasting the whole list) was usually also able to identify at least one white and one red that I enjoyed. Could things be better? Absolutely! Is it so bad that I would fly Germany-Qatar-North America instead of direct to drink a glass of Krug? Not really, would buy a bottle of Krug and enjoy it with my family, while others are still waiting for their connecting flight in the desert. YMMV
Nov 21, 2022, 1:38 am
#6
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,123
QR restarted their F because they leased some CX B777 
They used to have Krug in the Al-M lounge on request... those were the days... Filet in the dining area... the red wine there was stellar too.
They used to have Krug in the Al-M lounge on request... those were the days... Filet in the dining area... the red wine there was stellar too.
Nov 21, 2022, 5:06 pm
#7
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,598
I agree with you on most of your bullet points, and avoid flying J long-haul, but have experienced similar issues concerning customer service with other many airlines (most recently AF). And as much as I like Krug, flying QR from my home airport in Germany to North America (where I need to go most often) -- let alone to Vienna, London or Rome -- is just not an option.
Many things have gone downhill with LHG, but not much more so than for most (European) competitors. Took LH/LX F to North America about once a month recently and couldn't complain too much as long as nothing out of the ordinary happened; they usually fed me well at the lounge, drove me to the plane in a Porsche, got me where I needed to go without any major detour, on a flat bed, and I could always find something to eat after the caviar that I liked and (after tasting the whole list) was usually also able to identify at least one white and one red that I enjoyed. Could things be better? Absolutely! Is it so bad that I would fly Germany-Qatar-North America instead of direct to drink a glass of Krug? Not really, would buy a bottle of Krug and enjoy it with my family, while others are still waiting for their connecting flight in the desert. YMMV
Many things have gone downhill with LHG, but not much more so than for most (European) competitors. Took LH/LX F to North America about once a month recently and couldn't complain too much as long as nothing out of the ordinary happened; they usually fed me well at the lounge, drove me to the plane in a Porsche, got me where I needed to go without any major detour, on a flat bed, and I could always find something to eat after the caviar that I liked and (after tasting the whole list) was usually also able to identify at least one white and one red that I enjoyed. Could things be better? Absolutely! Is it so bad that I would fly Germany-Qatar-North America instead of direct to drink a glass of Krug? Not really, would buy a bottle of Krug and enjoy it with my family, while others are still waiting for their connecting flight in the desert. YMMV
Nov 21, 2022, 5:42 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
only really working well if you need to go to NYC. Connecting via LGA/EWR is a pain oif you fly to JFK
Nov 21, 2022, 6:12 pm
#9
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
The one time I connected at DOH recently (with *no aerobridges* for wide-bodies), I could not help but look out the window at the desolate scene below...it is TRULY a desert!!
(QR Biz) Lounge sucked - prefer the SEN lounges myself...
LX F is definitely an option as you have stated.
Last edited by SuperFlyBoy; Nov 21, 2022 at 6:15 pm Reason: Clarity...
Nov 21, 2022, 8:20 pm
#10
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,598
Nov 22, 2022, 12:50 am
#11
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Programs: LH M&M, BA EC, DL SM
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SQ just doesn't get me to where I need to go in North America most of the time. Will fly them to down under soon, as usual, connecting from LX F.
Nov 22, 2022, 2:08 am
#12
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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Compared to what it was pre pandemic LH F is a disgrace.
Old F hard product.
Cost cuts in F soft product.
Poor response time for HON.
Zero flexibility, no F awards even for HON on most routes, no A availability for HON on most routes.
FCL B remains closed at FRA & Satellite at MUC.
Thankfully things are running normally over at LX
Old F hard product.
Cost cuts in F soft product.
Poor response time for HON.
Zero flexibility, no F awards even for HON on most routes, no A availability for HON on most routes.
FCL B remains closed at FRA & Satellite at MUC.
Thankfully things are running normally over at LX
Nov 22, 2022, 5:58 am
#14
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Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,616
Market forces. Carsten S. said in an interview quoted above that there are just not enough F seats and they always sell out, even at 20k a piece. Not something I particularly like, but high demand and little availability means high prices.
Nov 22, 2022, 6:07 am
#15
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
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