libove

Is it your account that is broken, or is this just Lufthansa's never-ending website problems, where it either will work if you wait longer, or will work if you try again a few minutes later?
(NOT saying that the M&M/LH ID/Travel ID thing hasn't been a massive fustercluck - it has been; just that with LH's poor quality website it's never surprising when, for minutes or hours, it doesn't work right, and then it does again...)
-Jay

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LHSEN

Even their current website w/o travel id does not show my bookings properly, actually to the point I am very confused. I don‘t look at them anymore, but go to the Swiss app that is a lot clearer and better.

chris63

Yes, same here, LX is a little better, will pass on this new enhancement until others here say it�s working and an improvement, could be a long wait before i sign up

San Gottardo

I don’t get it.

I created the TravelID. I now log on to the Swiss and LH sites with that Travel IT. It shows my M&M number.

But when I want to log into my M&M account with the TravelID it says the account does not exist. I then try logging into my account with my M&M number, but that creates a technical error. So I follow the links on the M&M site to create a TravelID again, enter my email address - only to get an error message telling me that this email address is already used.

So how do I get out of this circle where the system does no longer recognise the old number, asks me to create a TravelID, and when I do that it tells me I already have one?

HadesNL

I am going to delay this travel-id thing to the very very very last minute : i like my breasts where they are, thank you !

DirektornSE

I cant answer OP but for me it's about having access when you need it. For most of my travel accounts I have passwords I can remember, this is to factor in that, while traveling and NEED to have access to my accounts to make changed to my bookings, online checkin etc. is crucial and if I loose my phone there won't be any 2FA, or even using strong passwords.

https://proton.me/static/20b13bdc3b3...rotonmail.webp
Old but still very valid.

DirektornSE

I cant login. If I request "forgot password" I get a nice link to change my password, if I click on it I get a nice "You are now enrolled in Travel-ID" ?? eee what??
When I contact LH via email I get a VERY cryptic email..... LOL
​​​​​​​So I need to call someone? Ok

libove

Hi DirektornSE,
The famous xkcd comic you quote was never entirely valid, in that it missed the important point about the size of the overall 'space' from which the (resulting from whatever method we choose) password is drawn.
Four random common words is not a very large space, because of the "common".
BUT, in reality, even that's not the problem we're faced with here, and all security turns on solving the actual problem.
i.e. If we bar the windows put have an unlocked front door, all that money we put in to buying secure windows is of no value.

The problem with passwords-withOUT-second-factor is that a password can be observed, and then just-the-password would be enough to access the account.
Password "guessing" attacks are not the common scenario (although it does still happen, when a password database is stolen, and attackers apply vast amounts of computing power and cleverness to decrypting that password database, and then they try those same passwords and variations thereupon to other sites; that's why it is still critical to not re-use passwords, and to not use patterns of similar passwords even though each one is itself complex).

2FA protects us against failures of security which often are beyond our control, and because an stolen account 'here' (for nearly any meaning of 'here' - travel, utility, bank, web commerce, email, ...) these days will be leveraged by various bad guys to further other attacks elsewhere (against us, and against others), we have this painful, expensive, inconvenient need to use 2FA even on sites that just to us ourselves we don't think would be that big of a problem if they got hacked.

Some of these points and others, discussed more or less well:
https://www.reddit.com/r/netsec/comm...ery_staple_is/

My answer - and, yes, this falls in to the painful, expensive, inconvenient that I mentioned above - is to carry a second mobile phone (in a different part of my luggage), and to use a cloud synced, encrypted-before-going-to-the-cloud password vault program, with extremely strong security on that vault itself, and usable recovery in case my devices were lost/stolen.

You may be in that small fraction of 1% who chooses and manages a few good passwords offline, but the lack of 2FA still leaves you open to risks that you otherwise cannot control, and could hurt you (and others).

libove

I still can't figure out what Travel ID really is, behind the scenes.
I signed up for it early, and as a result ended up with a brand new, empty, Miles-and-More account. (And, that new empty Miles-and-More account became the one associated with my Lufthansa ID.)
Some emails with Lufthansa and a couple of weeks later - silently - the new, empty Miles-and-More account got merged in to my previous account, and everything went back to the way it was, from what little information Lufthansa and Miles-and-More's websites disclose to us users.
Now, when I click to log in to Lufthansa's webpage, I see:


So, "enter your email address" (not, "enter your Lufthansa ID", nor "enter your Travel ID", nor any instruction about what kind of ID to enter, just, email address); Although, the "Service card number login" (for those of us who remember) is a poorly-explained way of saying "You can also log in a different way" (although, still with the description of the content of the login ID, NOT an explanation of which login system it would go to).
And, "Have a Miles & More account already? Your account is still active. You do not have to create a Travel ID." - which seems to conflict with the Urgent Emails !! that we got months ago telling us that Soon, Very Soon Now, you MUST switch to Travel ID! Or Else!

What a fustercluck, LH-Group!

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bagand96

Which doesn't help at all, given I explained all of this to them on the contact form! Any ideas before I just give up? I thought BA had terrible IT!

SuperFlyBoy

They're now using ChatGPT to reply!

DirektornSE

Impossible, if so you would actually get a REAL answer...

DirektornSE

I have on my to-do-list to call them, might fly LH to Miami as they have returned their A380 and would like to try their First Class - my next real LH is not due until August but this is bothering me as I'm a Star Alliance Gold and have a ton of award flights coming and no way I can login to LH.

bagand96

Trying to decide whether I can be bothered to call them or not. I'm no further forward although for fun I tried using the Swiss and Austrian websites to see if I had any more joy. Slightly different journey around their sites but the same end result of an error message due to crappy IT.

So I can't log into Miles&More with my TravelID because there's no M&M account on that email. But try to sign up for M&M with the email and an account already exists!

I registered a new M&M account with a different email thinking maybe I could link that to my TravelID account... that doesn't work either, although it did give me some slightly different crappy IT error messages to look at.

The definition of insanity is trying the same thing over and over and expecting a different outcome!

Grog

I'm a different responder, but I can tell you that my account is currently broken due to the Travel ID garbage. Even within a single booking code and only one MM account number having ever been presented, I have different LH flights legs being credited to different MM 'accounts' of some sort.

So, I'm missing miles in my account, but can't get retroactive credit on them because "Already credited elsewhere", but M&M is also unable to merge the multiple accounts. And LH tells me they were credited under my single MM account number. And meanwhile I can't access the miles for an award booking nor do they count toward status renewal. Ugh.