Miles with TP not crediting
May 6, 2019, 5:47 pm
#1
Original Poster
Join Date: Feb 2019
Programs: *A Gold, ST - E+
Posts: 132
TP Full-fare economy ticket being credited lowest possible miles
A couple weeks ago I had a roundtrip between OPO and LHR, both with a layover in LIS, booked through TAP website. It was a full-fare economy ticket (TAP has 4 possible economy fares to choose from).
After my flights, I was credited:
- OPO - LIS: 250 miles
- LIS - LHR: 500 miles
- LHR - LIS: 125 miles
- LIS - OPO: 125 miles
So, in 2 flight segments I got the lowest possible amount of miles and in the other 2 I got lower miles than what I was expecting for a full-fare ticket. Has this happened to someone else before?
I have tried contacting TAP (they said miles credit is a responsability of Lufthansa since it's my miles program) and Lufthansa (they said they credited the miles accordingly to the booking class) but I still can't understand it...
After my flights, I was credited:
- OPO - LIS: 250 miles
- LIS - LHR: 500 miles
- LHR - LIS: 125 miles
- LIS - OPO: 125 miles
So, in 2 flight segments I got the lowest possible amount of miles and in the other 2 I got lower miles than what I was expecting for a full-fare ticket. Has this happened to someone else before?
I have tried contacting TAP (they said miles credit is a responsability of Lufthansa since it's my miles program) and Lufthansa (they said they credited the miles accordingly to the booking class) but I still can't understand it...
May 7, 2019, 12:07 am
#3
Join Date: Jan 2019
Posts: 127
While reporting to *A partners, TAP seems to adopt a new booking class based on BOTH the original booking class and the fare bucket (discount, basic, classic, or plus). Many discussions on the European Airlines forum, and the consensus is 1) neither before nor after the ticket purchase was it clear how much mile credit you would get at partner airlines program, and 2) you get usually less or much less miles.
May 7, 2019, 5:14 am
#4
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
Code:
07MAY19**07MAY19/TP OPOLON/NSP;EH/TPM 824/MPM 988 LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAX R 38+L02PLU0A 110 220 L 35 - - + - - - R 39+W02CLC0A 108 216 W NRF - - + - - - R 40+W02BSC0A 101 202 W NRF - - + - - - R 41+U02PLU0A 101 202 U 35 - - + - - - R 42+V02DSC0A 100 200 V NRF - - + + - - R 43+J02EXE0A 100 200 J + - - + + - - R 44+A02CLC0A 88 176 A NRF - - + - - - R 45+E02PLU0A 87 174 E 35 - - + - - - R 46+W02DSC0A 83 166 W NRF - - + + - - R 47+A02BSC0A 81 162 A NRF - - + - - - R 48+K02CLC0A 81 162 K NRF - - + - - - R 49+T02PLU0A 81 162 T 35 - - + - - - R 50+O02PLU0A 80 160 O 35 - - + - - - R 51+K02BSC0A 74 148 K NRF - - + - - - R 52+L02CLC0A 65 130 L NRF - - + - - - R 53+A02DSC0A 63 126 A NRF - - + + - - R 54+L02BSC0A 58 116 L NRF - - + - - - R 55+U02CLC0A 56 112 U NRF - - + - - - R 56+K02DSC0A 56 112 K NRF - - + + - - R > PAGE 4/ 5 >m 07MAY19**07MAY19/TP OPOLON/NSP;EH/TPM 824/MPM 988 LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAX R 57+U02BSC0A 49 98 U NRF - - + - - - R 58+E02CLC0A 42 84 E NRF - - + - - - R 59+L02DSC0A 40 80 L NRF - - + + - - R 60+T02CLC0A 36 72 T NRF - - + - - - R 61+E02BSC0A 35 70 E NRF - - + - - - R 62+O02CLC0A 35 70 O NRF - - + - - - R 63+U02DSC0A 31 62 U NRF - - + + - - R 64+T02BSC0A 29 58 T NRF - - + - - - R 65+O02BSC0A 28 56 O NRF - - + - - - R 66+E02DSC0A 17 34 E NRF - - + + - - R 67+T02DSC0A 11 22 T NRF - - + + - - R 68+O02DSC0A 10 20 O NRF - - + + - - R > PAGE 5/ 5
May 7, 2019, 5:39 am
#5
Original Poster
Join Date: Feb 2019
Programs: *A Gold, ST - E+
Posts: 132
Hmm... TAP in economy has discount, basic, classic and plus. These book into the same low booking classes (if they are open), so a plus ticket can be had for <200€ rt OPO-LHR which would bookinto O or T (125 Miles/Segment in M&M). TP no longer has 'full fare' tickets.
Code:
07MAY19**07MAY19/TP OPOLON/NSP;EH/TPM 824/MPM 988 LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAX R 38+L02PLU0A 110 220 L 35 - - + - - - R 39+W02CLC0A 108 216 W NRF - - + - - - R 40+W02BSC0A 101 202 W NRF - - + - - - R 41+U02PLU0A 101 202 U 35 - - + - - - R 42+V02DSC0A 100 200 V NRF - - + + - - R 43+J02EXE0A 100 200 J + - - + + - - R 44+A02CLC0A 88 176 A NRF - - + - - - R 45+E02PLU0A 87 174 E 35 - - + - - - R 46+W02DSC0A 83 166 W NRF - - + + - - R 47+A02BSC0A 81 162 A NRF - - + - - - R 48+K02CLC0A 81 162 K NRF - - + - - - R 49+T02PLU0A 81 162 T 35 - - + - - - R 50+O02PLU0A 80 160 O 35 - - + - - - R 51+K02BSC0A 74 148 K NRF - - + - - - R 52+L02CLC0A 65 130 L NRF - - + - - - R 53+A02DSC0A 63 126 A NRF - - + + - - R 54+L02BSC0A 58 116 L NRF - - + - - - R 55+U02CLC0A 56 112 U NRF - - + - - - R 56+K02DSC0A 56 112 K NRF - - + + - - R > PAGE 4/ 5 >m 07MAY19**07MAY19/TP OPOLON/NSP;EH/TPM 824/MPM 988 LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAX R 57+U02BSC0A 49 98 U NRF - - + - - - R 58+E02CLC0A 42 84 E NRF - - + - - - R 59+L02DSC0A 40 80 L NRF - - + + - - R 60+T02CLC0A 36 72 T NRF - - + - - - R 61+E02BSC0A 35 70 E NRF - - + - - - R 62+O02CLC0A 35 70 O NRF - - + - - - R 63+U02DSC0A 31 62 U NRF - - + + - - R 64+T02BSC0A 29 58 T NRF - - + - - - R 65+O02BSC0A 28 56 O NRF - - + - - - R 66+E02DSC0A 17 34 E NRF - - + + - - R 67+T02DSC0A 11 22 T NRF - - + + - - R 68+O02DSC0A 10 20 O NRF - - + + - - R > PAGE 5/ 5
May 7, 2019, 6:13 am
#6
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
Well it's the same with LH: you can have K flex and Y light, priced accordingly, which earn according to the fare class and not the perceived "fullfaredness".
May 7, 2019, 7:34 am
#7
Original Poster
Join Date: Feb 2019
Programs: *A Gold, ST - E+
Posts: 132
Where can I find information about that? How can you know for sure what class your booking? Because I find it to be really vague and obscure on airlines websites and booking tickets
May 7, 2019, 8:00 am
#8
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
For LH its on the website under "booking class details" when you click on a certain flight. For TP it's basically impossible to find out, there's a thread about it in the other European airlines forum.
May 7, 2019, 8:07 am
#9
Join Date: Apr 2011
Posts: 89
The Lufthansa website itself is fairly clear about what class on Lufthansa/LH group you book into, regardless of the status of light/classic/flex. Light changes baggage limits and potential rebooking/refunds, classic is rebookable, but not refundable, flex is refundable at a fee. Your status mile earnings stay the same, regardless of the subset of the booking class. Award miles are a function of money paid.
May 9, 2019, 12:49 am
#10
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
It was a full-fare economy ticket (TAP has 4 possible economy fares to choose from).
You mixed up "fare classes" and "fare family". Fare Class determines mileage earning. Fare Family (a newly introduced concept) determines added services (seat selection, bag, rebooking etc.).
Aug 18, 2019, 1:05 pm
#11
Original Poster
Join Date: Feb 2019
Programs: *A Gold, ST - E+
Posts: 132
Miles with TP not crediting
Hello everyone, I'm still quite new on the flying world (I've been lucky to be able to do it quite often this year) so I'm sure I'm still making many newbie mistakes.
I've recently flown a roundtrip with TP. Outbound segments (2) were Y some weeks ago, inbound segments (2) mixed Y and C (after bid upgrade cleared 48h before departure) this last week. Despite having my M&M number inserted during the check-in process, my outbound flights never got any miles credited. I made a claim using the M&M website and after +/- 24h I received a message through the same website saying that those flights were not eligible for earning miles. As far as I can see (and understand) from the M&M website, I suppose I should have earned at least the minimum amount of miles for those flights (my booking class is never stated anywhere...) since it was a revenue non-promotional ticked booked through TAP website...
I've questioned M&M about this and they've forwarded it to TAP to clarify this situation, but does anyone has a clue about this?
Second part but quite the same, my inbound C segment got no miles credited. My Y segment was credited on the next morning after the flight (this segment was rebooked by TAP due to a misconnection after a delay, unfortunately I just landed slightly shy of the 3h mark
). I have not made a claim not questioned M&M about this because this just happened a few days ago. And I pretty much just need the miles from these flights to be credited so I can make senator on my next long-haul in 3 weeks
otherwise I'll just hit it later his year.
All help and hints are appreciated.
I've recently flown a roundtrip with TP. Outbound segments (2) were Y some weeks ago, inbound segments (2) mixed Y and C (after bid upgrade cleared 48h before departure) this last week. Despite having my M&M number inserted during the check-in process, my outbound flights never got any miles credited. I made a claim using the M&M website and after +/- 24h I received a message through the same website saying that those flights were not eligible for earning miles. As far as I can see (and understand) from the M&M website, I suppose I should have earned at least the minimum amount of miles for those flights (my booking class is never stated anywhere...) since it was a revenue non-promotional ticked booked through TAP website...
I've questioned M&M about this and they've forwarded it to TAP to clarify this situation, but does anyone has a clue about this?
Second part but quite the same, my inbound C segment got no miles credited. My Y segment was credited on the next morning after the flight (this segment was rebooked by TAP due to a misconnection after a delay, unfortunately I just landed slightly shy of the 3h mark
). I have not made a claim not questioned M&M about this because this just happened a few days ago. And I pretty much just need the miles from these flights to be credited so I can make senator on my next long-haul in 3 weeks otherwise I'll just hit it later his year.All help and hints are appreciated.
Aug 20, 2019, 12:14 pm
#12
Join Date: Jul 2016
Location: VIE, TYO, CAX
Programs: LH-SEN
Posts: 104
I think the issue you are facing is most probably due to the booking classes. Although you say that these were never stated anywhere my experience is that they're visible when booking on the TAP web site and they're also given in the 'Electronic ticket - passenger itinerary receipt' that you should have received (it's one of 3 emails that TAP seems to send following any booking).
Regarding you upgraded return segment, I imagine this booked into P which earns nothing with M&M, I fell foul of this myself earlier in the year. Tried to recredit to A3 where it should have been worth something but was rejected by them too - still waiting for a reply to my follow up.
Regarding you upgraded return segment, I imagine this booked into P which earns nothing with M&M, I fell foul of this myself earlier in the year. Tried to recredit to A3 where it should have been worth something but was rejected by them too - still waiting for a reply to my follow up.
Jul 15, 2022, 3:44 am
#14
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975