Late LH flight caused UA flight to be missed - compensation question
#1
Original Poster
Join Date: Feb 2002
Posts: 3,721
Late LH flight caused UA flight to be missed - compensation question
Hello.
We were flying on paid P fare VCE-FRA (LH) then FRA-IAD (UA).
Tickets were 016. I am 1K.
LH inbound late into VCE. Turn around was slow then remote parking with no busses.
Ran to gate in FRA and plane was just pushing back.
UA gate staff said to go to LH service center.
That same evening got rebooked on LH to LHR with overnight and UA the next day LHR-IAD all in business.
016 tickets reissued to 220.
LH said I had to write in to for reimbursement for hotel in London. We were told that in FRA and LHR at the LH service desk FRA and LH ticketing desk LHR.
I booked Hilton Garden Inn but it was GBP 512 due to transit strike. However there were three of us and we shared a room and had dinner.
I was told we need to write into LH for compensation for hotel and dinner. Is that right?
Also, I bought a 016 which would have gotten me x11 for mileage. Now I got 220 for our return flight back to IAD.. What can I do?
Thanks.
We were flying on paid P fare VCE-FRA (LH) then FRA-IAD (UA).
Tickets were 016. I am 1K.
LH inbound late into VCE. Turn around was slow then remote parking with no busses.
Ran to gate in FRA and plane was just pushing back.
UA gate staff said to go to LH service center.
That same evening got rebooked on LH to LHR with overnight and UA the next day LHR-IAD all in business.
016 tickets reissued to 220.
LH said I had to write in to for reimbursement for hotel in London. We were told that in FRA and LHR at the LH service desk FRA and LH ticketing desk LHR.
I booked Hilton Garden Inn but it was GBP 512 due to transit strike. However there were three of us and we shared a room and had dinner.
I was told we need to write into LH for compensation for hotel and dinner. Is that right?
Also, I bought a 016 which would have gotten me x11 for mileage. Now I got 220 for our return flight back to IAD.. What can I do?
Thanks.
#2
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA Platinum/1MM, AA PPro, Marriott LT Titanium, Hyatt Globalist
Posts: 5,294
For reimbursement - yes LH is responsible, since they are the carrier who made you missed the flight.
For mileage - if there's an UA segment, something would post with the 11x multiplier for 1K members. If the amount does not match expected number of miles, call in and ask for original routing credit.
For mileage - if there's an UA segment, something would post with the 11x multiplier for 1K members. If the amount does not match expected number of miles, call in and ask for original routing credit.
#3
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott Amb (LT Titanium)
Posts: 9,198
And don't forget EU261 compensation. You were severely delayed due to LH on an intra-Europe flight. I think you'll be owed 600 Euros but someone with more EU 261 knowledge will have better details.
-RM
-RM
#4
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 49,945
LH owes you for hotel under EU261 duty of care. You should also request the 600 euro for flight delay, but LH will almost certainly deny that request.
You can make the request via the "feedback and contact" form on the Lufthansa website. They're very prompt about denying your claim.
You can make the request via the "feedback and contact" form on the Lufthansa website. They're very prompt about denying your claim.
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 98,447
Duty of care isn't just a hotel room. It includes food, taxi fares if applicable between airport and hotel, and sometimes a phone call.
#6
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 49,945
#7
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.024MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Select; WoH Dis
Posts: 50,901
#8
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,450
As the based question concerns compensation which will come from LH, will move this to the LH forum
WineCountryUA
UA coModerator
Wait until you see the posted credit, it may be more or less then what it would have been on 016 ticket,
If less, look into UA's forum Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Merged)
WineCountryUA
UA coModerator
If less, look into UA's forum Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Merged)
#9
Join Date: Dec 2017
Posts: 19
I had something similar happen to us two months ago.. good or bad our delay was inbound IAD so we just rented a car (last minute, so $$$) to our final destination here in the US. Anyways, LH just paid out 600 EUR and refused to cover the rental.. Worse yet, they refused to provide a verification letter explaining the reason for the delay (it was their fault) so now I can't get that covered by my travel insurance.. At least it was something but outcome could have been better. My in-laws were with me on that flight, so now I am expecting another 2x600 EUR for them on top..
#10
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 8,276
#11
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
Posts: 3,883
I had something similar happen to us two months ago.. good or bad our delay was inbound IAD so we just rented a car (last minute, so $$$) to our final destination here in the US. Anyways, LH just paid out 600 EUR and refused to cover the rental.. Worse yet, they refused to provide a verification letter explaining the reason for the delay (it was their fault) so now I can't get that covered by my travel insurance.. At least it was something but outcome could have been better. My in-laws were with me on that flight, so now I am expecting another 2x600 EUR for them on top..
Would your insurance not accept the fact the airline paid out as implicit admission? Airlines don't like to explicitly admit fault in case it bites them in the future.