Lost luggage and LH is zero help. Ideas please.
Jun 14, 2022, 1:22 am
#1
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Lost luggage and LH is zero help. Ideas please.
My sister flew CDG to SZG on June the 8th. She arrived but her suitcase didn't. Till now they haven't found it.
What is VERY important is she had some meds in her carry on, but the rest in her luggage. They still can't find luggage.
We have called and sent emails and we get the same exact response.
Any ideas?
What is VERY important is she had some meds in her carry on, but the rest in her luggage. They still can't find luggage.
We have called and sent emails and we get the same exact response.
Any ideas?
Jun 14, 2022, 1:27 am
#3
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Jun 14, 2022, 1:29 am
#4
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LH in CDG told me that they are still searching for it, LH in Germany told my sister that it could be in Frankfurt.
What gives, who is telling the truth?
What gives, who is telling the truth?
Jun 14, 2022, 4:01 am
#5
Join Date: May 2018
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Did she get a tracking number?
What do you see when you put her details into http://www.worldtracer.aero/filedsp/LH_en.htm ?
What do you see when you put her details into http://www.worldtracer.aero/filedsp/LH_en.htm ?
Jun 14, 2022, 4:07 am
#6
Join Date: Sep 2000
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I have lost bags many times. Worldtracer usually has the best information you can find. Calling never gave me any additional information. Every time the bags showed up at the adress I gave them when I reported the missing bag after 3 to 7 days.
Jun 14, 2022, 4:13 am
#7
Join Date: Dec 2009
Posts: 1,752
Yes - there is no blame on your sister at all.
But, in the best case the suitcase is in one of many piles of luggage at airports throughout Europe and will take days/weeks to process and deliver to your sister. In the worst case the label fell off and it is never going to show up. Anyone from LH you can talk to on the phone is only going to look in the computer system (which you can do as well) - hence the speculation about where (FRA or CDG) it is.
The only thing you can do is wait, and focus on replacing the contents when they are needed.
But, in the best case the suitcase is in one of many piles of luggage at airports throughout Europe and will take days/weeks to process and deliver to your sister. In the worst case the label fell off and it is never going to show up. Anyone from LH you can talk to on the phone is only going to look in the computer system (which you can do as well) - hence the speculation about where (FRA or CDG) it is.
The only thing you can do is wait, and focus on replacing the contents when they are needed.
Jun 14, 2022, 4:19 am
#8
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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Jun 14, 2022, 6:44 am
#9
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Jun 14, 2022, 8:02 am
#10
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Did she get a tracking number?
What do you see when you put her details into http://www.worldtracer.aero/filedsp/LH_en.htm ?
What do you see when you put her details into http://www.worldtracer.aero/filedsp/LH_en.htm ?
Jun 14, 2022, 8:04 am
#11
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Yes - there is no blame on your sister at all.
But, in the best case the suitcase is in one of many piles of luggage at airports throughout Europe and will take days/weeks to process and deliver to your sister. In the worst case the label fell off and it is never going to show up. Anyone from LH you can talk to on the phone is only going to look in the computer system (which you can do as well) - hence the speculation about where (FRA or CDG) it is.
The only thing you can do is wait, and focus on replacing the contents when they are needed.
But, in the best case the suitcase is in one of many piles of luggage at airports throughout Europe and will take days/weeks to process and deliver to your sister. In the worst case the label fell off and it is never going to show up. Anyone from LH you can talk to on the phone is only going to look in the computer system (which you can do as well) - hence the speculation about where (FRA or CDG) it is.
The only thing you can do is wait, and focus on replacing the contents when they are needed.
Didn't know that, even liquid shots? Does one need a prescription from the Dr??
Jun 14, 2022, 8:13 am
#12
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Did she get a tracking number?
What do you see when you put her details into http://www.worldtracer.aero/filedsp/LH_en.htm ?
What do you see when you put her details into http://www.worldtracer.aero/filedsp/LH_en.htm ?
"we are trying to trace your luggage". And no other info.
Jun 14, 2022, 8:21 am
#13
Join Date: May 2018
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Ok, so the reason for their vagueness is they haven't tracked down the bag yet.
I know it has been almost a week but I would not lose hope yet. Ground staff are horribly overloaded right now due to people out sick and roles still to be recruited. There is probably a huge backlog of bags to be processed.
Of course she needs to sort herself out medication wise which is a hassle but any costs can be passed on to Lufthansa. Keep those receipts.
I know it has been almost a week but I would not lose hope yet. Ground staff are horribly overloaded right now due to people out sick and roles still to be recruited. There is probably a huge backlog of bags to be processed.
Of course she needs to sort herself out medication wise which is a hassle but any costs can be passed on to Lufthansa. Keep those receipts.
Jun 14, 2022, 8:40 am
#15
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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Hand luggage and hold luggage
When travelling by plane from an airport in the EU, you should keep in mind certain security requirements when packing and boarding:- Liquids carried in the aircraft cabin such as aerosols, drinks, toothpaste, cosmetic creams or gels must be carried in a transparent plastic bag - maximum capacity 1 litre - and no container may hold more than 100 ml. Liquid containers larger than 100 ml must be placed in checked baggage. The volume restriction does not apply to medicines and baby food.