Allocated seats removed/re-allocated

Old Nov 15, 21, 9:47 am
  #1  
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Allocated seats removed/re-allocated

Hi,

Reserved seats on a short haul flight, paid for, seem to have been re-allocated(possible large group booking?). Flight very busy and very little other options.

What are my rights in relation to this, would like to know before I contact customer service. Booked the seats months ago, bit annoyed when I checked today to see NO seats are selected at all now.

Thanks.
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Old Nov 15, 21, 10:20 am
  #2  
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You don't have rights where seat selection is concerned unfortunately.
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Old Nov 15, 21, 10:30 am
  #3  
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Thanks for reply, very annoying to pay a fee and not get what you have paid for.
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Old Nov 16, 21, 4:49 am
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They should refund the fee but it might be more effort to get it than it's worth.
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Old Nov 16, 21, 5:12 am
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Originally Posted by Dover2Golf View Post
They should refund the fee but it might be more effort to get it than it's worth.
Agree, however LH taking the pax money & running is not ok, shame there is no compensation for that like involuntarily downgrade
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Old Nov 16, 21, 9:46 am
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Thanks for replies, life is too short to chase the small amount of money in this case. Have booked other seats online.
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Old Nov 17, 21, 3:18 am
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Originally Posted by oscarmac View Post
Thanks for replies, life is too short to chase the small amount of money in this case. Have booked other seats online.
This is exactly the kind of thinking airlines love.
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Old Nov 17, 21, 11:02 am
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You reserved a seat category (window, middle, aisle, extra legroom), not a specific seat. So technical, LH can put you in another seat of the same category.
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Old Nov 18, 21, 2:40 am
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Originally Posted by Dover2Golf View Post
They should refund the fee but it might be more effort to get it than it's worth.
Happened to me once. I told at check in that I expected the reservation fee refunded, and they did.
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