Allocated seats removed/re-allocated

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Nov 15, 21, 10:47 am

oscarmac

Original Poster

Join Date: Oct 2016

Posts: 62

Allocated seats removed/re-allocated

Hi,

Reserved seats on a short haul flight, paid for, seem to have been re-allocated(possible large group booking?). Flight very busy and very little other options.

What are my rights in relation to this, would like to know before I contact customer service. Booked the seats months ago, bit annoyed when I checked today to see NO seats are selected at all now.

Thanks.

Nov 15, 21, 11:20 am

lhrpete

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You don't have rights where seat selection is concerned unfortunately.

oscarmac likes this.

Nov 15, 21, 11:30 am

oscarmac

Original Poster

Join Date: Oct 2016

Posts: 62

Thanks for reply, very annoying to pay a fee and not get what you have paid for.

Nov 16, 21, 5:49 am

Dover2Golf

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They should refund the fee but it might be more effort to get it than it's worth.

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Nov 16, 21, 6:12 am

chris63

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Quote:

Originally Posted by Dover2Golf

They should refund the fee but it might be more effort to get it than it's worth.

Agree, however LH taking the pax money & running is not ok, shame there is no compensation for that like involuntarily downgrade

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Nov 16, 21, 10:46 am

oscarmac

Original Poster

Join Date: Oct 2016

Posts: 62

Thanks for replies, life is too short to chase the small amount of money in this case. Have booked other seats online.

Nov 17, 21, 4:18 am

Deckter

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Quote:

Originally Posted by oscarmac

Thanks for replies, life is too short to chase the small amount of money in this case. Have booked other seats online.

This is exactly the kind of thinking airlines love.

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Nov 17, 21, 12:02 pm

curt

Join Date: Mar 2000

Location: Germany

Posts: 2,607

You reserved a seat category (window, middle, aisle, extra legroom), not a specific seat. So technical, LH can put you in another seat of the same category.