No service between meals in longhaul J
Aug 16, 2021, 11:02 am
#1
Original Poster
Join Date: Apr 2021
Location: Warsaw
Programs: Miles and More (Senator)
Posts: 75
No service between meals in longhaul J
Hi All,
A new member (but a longtime lurker) here. I recently flew LH in J class BOG-FRA. Before the flight the purser announced that because, you know, corona, there would be no service during the flight between meals and that is indeed what happened, i.e. after clearing the trays with the meals (which btw were actually quite decent) the crew refused to serve any additional beverages (because, you know, corona). As this was only my second flight in LH longhaul J since the start of the pandemic I would like to ask if this is the standard approach nowadays or whether this was just a case of an overzealous purser. It didn’t bother me THAT much as I still slept for nearly the entire flight, however I still consider it to be kind of weird that they would refuse to serve anything between meals (which BTW is contrary to what LH currently advertises as their service standard in J) on such a long (11h) flight and is certainly not consistent with my experience with other airlines during the pandemic (although admittedly, I only flew LO, TK and QR since it started).
A new member (but a longtime lurker) here. I recently flew LH in J class BOG-FRA. Before the flight the purser announced that because, you know, corona, there would be no service during the flight between meals and that is indeed what happened, i.e. after clearing the trays with the meals (which btw were actually quite decent) the crew refused to serve any additional beverages (because, you know, corona). As this was only my second flight in LH longhaul J since the start of the pandemic I would like to ask if this is the standard approach nowadays or whether this was just a case of an overzealous purser. It didn’t bother me THAT much as I still slept for nearly the entire flight, however I still consider it to be kind of weird that they would refuse to serve anything between meals (which BTW is contrary to what LH currently advertises as their service standard in J) on such a long (11h) flight and is certainly not consistent with my experience with other airlines during the pandemic (although admittedly, I only flew LO, TK and QR since it started).
.
Aug 16, 2021, 1:32 pm
#3
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Hi All,
A new member (but a longtime lurker) here. I recently flew LH in J class BOG-FRA. Before the flight the purser announced that because, you know, corona, there would be no service during the flight between meals and that is indeed what happened, i.e. after clearing the trays with the meals (which btw were actually quite decent) the crew refused to serve any additional beverages (because, you know, corona). As this was only my second flight in LH longhaul J since the start of the pandemic I would like to ask if this is the standard approach nowadays or whether this was just a case of an overzealous purser. It didn’t bother me THAT much as I still slept for nearly the entire flight, however I still consider it to be kind of weird that they would refuse to serve anything between meals (which BTW is contrary to what LH currently advertises as their service standard in J) on such a long (11h) flight and is certainly not consistent with my experience with other airlines during the pandemic (although admittedly, I only flew LO, TK and QR since it started).
A new member (but a longtime lurker) here. I recently flew LH in J class BOG-FRA. Before the flight the purser announced that because, you know, corona, there would be no service during the flight between meals and that is indeed what happened, i.e. after clearing the trays with the meals (which btw were actually quite decent) the crew refused to serve any additional beverages (because, you know, corona). As this was only my second flight in LH longhaul J since the start of the pandemic I would like to ask if this is the standard approach nowadays or whether this was just a case of an overzealous purser. It didn’t bother me THAT much as I still slept for nearly the entire flight, however I still consider it to be kind of weird that they would refuse to serve anything between meals (which BTW is contrary to what LH currently advertises as their service standard in J) on such a long (11h) flight and is certainly not consistent with my experience with other airlines during the pandemic (although admittedly, I only flew LO, TK and QR since it started).
Aug 16, 2021, 2:44 pm
#5
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 768
Sounds disgraceful and unacceptable unless there was a really good reason. I would complain in strong terms to LH. I guess pursers do have the right to deviate from standard service if absolutely necessary (emergencies, crew sickness on board...) but not just that BOG is a long flight and they didn't like the hotel....
Aug 16, 2021, 9:28 pm
#9
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,152
It is ridiculous, I think the "logic" behind it is that the less passengers consume, the less frequently they take off their masks. And the less work to do for the crew, of course!
I know for sure that they didn't serve welcome drinks in PE and announced that they don't do refills after the meal in PE and Y for the same Covid excuse, and when I asked if they didn't serve welcome drinks in J too, the flight attendant confirmed.
It was PE on FRA-MEX and the same in PE on MEX-FRA. When I was kind of upset about no welcome drink, the purser who came to welcome me on board asked me what drink I wanted and he brought it to me.
I know for sure that they didn't serve welcome drinks in PE and announced that they don't do refills after the meal in PE and Y for the same Covid excuse, and when I asked if they didn't serve welcome drinks in J too, the flight attendant confirmed.
It was PE on FRA-MEX and the same in PE on MEX-FRA. When I was kind of upset about no welcome drink, the purser who came to welcome me on board asked me what drink I wanted and he brought it to me.
Aug 17, 2021, 1:39 pm
#11
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
That’s what Iberia is doing and this is the second time I’ve heard LH doing this. Do OS or LX do it?
Aug 17, 2021, 2:49 pm
#12
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,917
It's one thing for the carrier to impose something like this as long as it is publicized in advance -- it is its right and passengers can make their decisions. It's another thing for a random purser on a random flight to do so. Not her/his decision to make whichever way you cut it, and LH should be told about this.
Aug 18, 2021, 7:21 pm
#14
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,152
As I said, I am going to fly BOG-FRA in J next week on Aug 24th, and here is the J menu for this flight as displayed on the Lufthansa site. If they have a nerve to announce no service between meals during the flight, I'll show it to the purser!
PS. Beef or Shrimp? What should I go for?
PS. Beef or Shrimp? What should I go for?
Aug 19, 2021, 5:27 am
#15
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Link: https://www.flyertalk.com/forum/33450958-post190.html