Lufthansa website outage

Old Aug 11, 21, 5:29 am
  #16  
 
Join Date: Mar 2006
Location: FRA
Posts: 581
Currently I am neither able to login onto LH.com or miles and more, nor am I able to book a flight via the app or the homepage using my credit card...

That is totally insane.

As I dont have all pnrs at hand, I am not even able to track down my bookings in order to rebook.
SebFra is offline  
Old Aug 12, 21, 1:56 am
  #17  
 
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN*, Marriott Titanium
Posts: 434
Originally Posted by Dave_C View Post
I turned on 2FA ages ago, yet have never actually ever received a 2FA challenge. Also goodness knows why they're doing it via text and not offering an authenticator app option as well. Plus they really, really, really need to turn off the option to login using your service card number and five digit PIN. I mean, we're in 2021....
Fully agree. This is a bad joke. I feel like I'm sitting on a ticking timebomb, with how easy it would be in theory for someone to steal my miles. It's good that they finally added 2FA, but SMS only... please. This is indeed 2021, not 2001.
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Old Aug 12, 21, 11:33 am
  #18  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 6,876
Still not working, how embarrassing

LH Sending out emails & offering the portal to book Covid tests at FRA & lufthansatravelintigration doesnt work......
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Old Aug 12, 21, 2:02 pm
  #19  
 
Join Date: Jan 2010
Location: In transit TATL to MUC/MXP/MSQ
Posts: 219
I was able to log in by going to my reservations (one needs to know a PNR) and logging in once the reservation page opened.
FriendlyConfines is offline  
Old Aug 12, 21, 2:41 pm
  #20  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 6,876
Originally Posted by FriendlyConfines View Post
I was able to log in by going to my reservations (one needs to know a PNR) and logging in once the reservation page opened.
Wow, 5* IT for the 5* airline, ( allegedly )
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Old Aug 12, 21, 3:26 pm
  #21  
 
Join Date: Jan 2010
Location: In transit TATL to MUC/MXP/MSQ
Posts: 219
Originally Posted by chris63 View Post
Wow, 5* IT for the 5* airline, ( allegedly )
Always enjoy your plainspokenness, chris63. A breath of fresh air...

And I congratulate you on the fact that, despite 13 years of erosion of HON perks -- beginning with Der Wolf and continuing through the depredations of CLIMB, SCORE, senior management's indifference to fifth-rate IT and tenth-rate service from the CPT call center and eternal annoyance that HONs and SENs would expect LH to live up to the listed (and unlisted) benefits of "elite" status -- you appear to have retained hope that senior management will see the light.
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Old Aug 12, 21, 3:39 pm
  #22  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 6,876
Originally Posted by FriendlyConfines View Post
you appear to have retained hope that senior management will see the light.
Thanks 👍

Its rapidly disappearing hope, currently even unable to book a flight on LH.com, how basic can that get
chris63 is online now  
Old Aug 14, 21, 12:32 am
  #23  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 6,876
Wow, I can view my bookings on LH.com.
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Old Aug 14, 21, 6:01 am
  #24  
 
Join Date: Mar 2000
Location: Germany
Posts: 2,517
But the baggage tags in the app still don’t work…
curt is offline  
Old Sep 23, 21, 10:38 am
  #25  
 
Join Date: Jul 2011
Programs: BAEC Gold, LH M&M Member
Posts: 2,705

Is anyone else getting this error?

​​​​(In the Lufthansa app, when trying to access my account statement.)
NeverFirst is offline  
Old Nov 10, 21, 12:10 pm
  #26  
 
Join Date: Jul 2011
Programs: BAEC Gold, LH M&M Member
Posts: 2,705
Unable to check in in-app due to not having a visa(!)

Me, a UK passport holder travelling to Germany as a tourist.
Unable to check in online - the check-in process halted - as I don't have a visa(!)

(For the avoidance of doubt, no visa is necessary.)

I'll put it down to an IT glitch and sort it out at the airport tomorrow, but it's irritating.
Dave_C and mustafina like this.
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Old Nov 11, 21, 2:42 am
  #27  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 6,876
Originally Posted by NeverFirst View Post
Me, a UK passport holder travelling to Germany as a tourist.
Unable to check in online - the check-in process halted - as I don't have a visa(!)

(For the avoidance of doubt, no visa is necessary.)

I'll put it down to an IT glitch and sort it out at the airport tomorrow, but it's irritating.
UK online check in is disabled, they need to check your vaccination status.
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Old Nov 23, 21, 12:54 pm
  #28  
 
Join Date: May 2020
Posts: 202
Been having problems logging in today - variously given authentication errors and even "your account has been deleted"! Now when I go to the app it tells me there are "issues with logging in" ..
mustafina is offline  
Old Nov 23, 21, 2:32 pm
  #29  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 6,876
Originally Posted by mustafina View Post
Been having problems logging in today - variously given authentication errors and even "your account has been deleted"! Now when I go to the app it tells me there are "issues with logging in" ..
Yes, the app its displaying the same for me, typical for LH 1⭐️ IT
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