LH Group Summer 2021 Timetable update
May 26, 2021, 7:57 pm
#151
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I am booked on SFO-MUC-OTP on 29-June in a mix of 2pax in PE and 2 pax in J. There seems to be no availability on SFO-FRA-MUC that day in PE, and the agent I spoke with first time was not able to book me on SFO-LAX-FRA-OTP on the same day, although LH.com shows 8 seats available in PE and United.com shows 2 available.
They are saying my only option is to upgrade the 2 PE seats to J, which I find ridiculous.
They are saying my only option is to upgrade the 2 PE seats to J, which I find ridiculous.
There is availability on SFO-FRA-OTP on 29 June:
Minimum 4 Business Class seats an 6 Premium Economy seats available on the LH operated transatlantic.
Here is the appropriate screenshot that there is availability:
Call UA and tell them you want to be rebooked on these specific flights. Tell the agent the UA marketed flight numbers below.
You might have looked at the UA marketed and operated flight that day which the aircraft doesn't have a Premium Economy cabin.
May 26, 2021, 8:04 pm
#152
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
Thank you!
I am on the phone with United now. They are saying that as marketing agent they don't have access to the same seats, but this is really strange. Online Lufthansa.com shows zero PE availability for that flight on 29-June, while ExpertFlyer shows 6 seats...
Can you see the same availability from LAX that same day?
I am on the phone with United now. They are saying that as marketing agent they don't have access to the same seats, but this is really strange. Online Lufthansa.com shows zero PE availability for that flight on 29-June, while ExpertFlyer shows 6 seats...
Can you see the same availability from LAX that same day?
May 26, 2021, 8:08 pm
#153
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Thank you!
I am on the phone with United now. They are saying that as marketing agent they don't have access to the same seats, but this is really strange. Online Lufthansa.com shows zero PE availability for that flight on 29-June, while ExpertFlyer shows 6 seats...
Can you see the same availability from LAX that same day?
I am on the phone with United now. They are saying that as marketing agent they don't have access to the same seats, but this is really strange. Online Lufthansa.com shows zero PE availability for that flight on 29-June, while ExpertFlyer shows 6 seats...
Can you see the same availability from LAX that same day?
4 Business 2 Premium Economy
May 26, 2021, 9:41 pm
#154
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
If I could punch someone right now...
Despite me telling the agent "NO", they rebooked 2pax on SFO-EWR (UA Y) / EWR-FRA (LH PE) / FRA-OTP (LH Y) and then the line suddenly got disconnected.
Absolutely appalling, I hope there are not many in my situation today
Despite me telling the agent "NO", they rebooked 2pax on SFO-EWR (UA Y) / EWR-FRA (LH PE) / FRA-OTP (LH Y) and then the line suddenly got disconnected.
Absolutely appalling, I hope there are not many in my situation today
May 27, 2021, 1:53 am
#155
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,829
Why don't you give it some time/days? There is more than 4 weeks until end of June and most likely a lot speculative bookings will be cancelled in the meantime/before your travel date. End of June flights are unlikely to depart full.
May 27, 2021, 12:14 pm
#156
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,006
Since we're talking about LHG flights on UA stock.
I'm trying to (voluntarily) change UA EWR-FRA to LX JFK-ZRH-FRA, long-haul as UA codeshare (UA9715) and the other one under LX number operated by 2L (LX1072).
Expertflyer tells me that P is wide open on both flights for the connection (so technically this should take married segments into account).
When trying to change the flight on UA.com it shows P being zero'd out on LX1072 and thus asks me to pay the fare difference to Z.
Who's wrong, expertflyer or UA?
I'm trying to (voluntarily) change UA EWR-FRA to LX JFK-ZRH-FRA, long-haul as UA codeshare (UA9715) and the other one under LX number operated by 2L (LX1072).
Expertflyer tells me that P is wide open on both flights for the connection (so technically this should take married segments into account).
When trying to change the flight on UA.com it shows P being zero'd out on LX1072 and thus asks me to pay the fare difference to Z.
Who's wrong, expertflyer or UA?
May 27, 2021, 12:45 pm
#157
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,159
EF is a speculative request to the GDS without a specific context, so it will not necessarily reflect the response you will get when asking the same via United.
May 27, 2021, 12:53 pm
#158
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
I think they are both right, with a twist (as per United agent I spoke to) - United can see that availability but they can't book it as it is not available to them as marketing partner in the same codes. if LH has 6 P seats open, UA would only see 2 of them as an example.
May 27, 2021, 1:07 pm
#159
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,159
United can pick LH flight numbers as they are permitted with all eastbound UA fares. And your flight was cancelled, so the alternative doesn't have to be in the same fare bucket as the original ticket.
May 27, 2021, 3:04 pm
#160
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
Update on my tickets:
- I was on call with United yesterday for 6 hours - only frustration
- I went on chat with LH on their website. I asked them nicely to help, despite ticket having been bought with United.
- LH added the needed flights in the right booking classes to the ticket
- United took another 3 calls and wasted 2 hours to remove the flights they added yesterday and to issue the ticket.
I'm just glad this is over, and I hope I don't get to deal with United again on this one...
- I was on call with United yesterday for 6 hours - only frustration
- I went on chat with LH on their website. I asked them nicely to help, despite ticket having been bought with United.
- LH added the needed flights in the right booking classes to the ticket
- United took another 3 calls and wasted 2 hours to remove the flights they added yesterday and to issue the ticket.
I'm just glad this is over, and I hope I don't get to deal with United again on this one...
May 27, 2021, 3:17 pm
#161
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Update on my tickets:
- I was on call with United yesterday for 6 hours - only frustration
- I went on chat with LH on their website. I asked them nicely to help, despite ticket having been bought with United.
- LH added the needed flights in the right booking classes to the ticket
- United took another 3 calls and wasted 2 hours to remove the flights they added yesterday and to issue the ticket.
I'm just glad this is over, and I hope I don't get to deal with United again on this one...
- I was on call with United yesterday for 6 hours - only frustration
- I went on chat with LH on their website. I asked them nicely to help, despite ticket having been bought with United.
- LH added the needed flights in the right booking classes to the ticket
- United took another 3 calls and wasted 2 hours to remove the flights they added yesterday and to issue the ticket.
I'm just glad this is over, and I hope I don't get to deal with United again on this one...
Enjoy your flight.
May 27, 2021, 11:10 pm
#162
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Update on my tickets:
- I was on call with United yesterday for 6 hours - only frustration
- I went on chat with LH on their website. I asked them nicely to help, despite ticket having been bought with United.
- LH added the needed flights in the right booking classes to the ticket
- United took another 3 calls and wasted 2 hours to remove the flights they added yesterday and to issue the ticket.
I'm just glad this is over, and I hope I don't get to deal with United again on this one...
- I was on call with United yesterday for 6 hours - only frustration
- I went on chat with LH on their website. I asked them nicely to help, despite ticket having been bought with United.
- LH added the needed flights in the right booking classes to the ticket
- United took another 3 calls and wasted 2 hours to remove the flights they added yesterday and to issue the ticket.
I'm just glad this is over, and I hope I don't get to deal with United again on this one...
May 28, 2021, 10:42 am
#163
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,159
I had a booking that was impacted by the cancellation (my flight cancelled and booking moved to an earlier flight the same day)... it was done via an OTA and they added this cute message:
Calling LH revealed that the ticket had of course not been reissued and since it was invol I was free to change to whatever date I wanted
Calling LH revealed that the ticket had of course not been reissued and since it was invol I was free to change to whatever date I wanted
May 28, 2021, 11:16 am
#164
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I had a booking that was impacted by the cancellation (my flight cancelled and booking moved to an earlier flight the same day)... it was done via an OTA and they added this cute message:
Calling LH revealed that the ticket had of course not been reissued and since it was invol I was free to change to whatever date I wanted
Calling LH revealed that the ticket had of course not been reissued and since it was invol I was free to change to whatever date I wanted
I'm glad that LH helped you in this case and not asked you to call your travel agent.
May 28, 2021, 5:11 pm
#165
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,718
LH have been surprisingly accommodating with OTA tickets since the start of the pandemic, I've had to reschedule 5-6 times already and never a single problem. Except that some of my eDreams bookings still show flights in April 2020 😂 but of course the tickets are updated on LH.com itself.
BTW, since I've encountered the exact same issue as oliver2002 with my flight to SFO (departure time changed by a couple of hours), do I still need to call in within two weeks, as was the case a few months ago?
BTW, since I've encountered the exact same issue as oliver2002 with my flight to SFO (departure time changed by a couple of hours), do I still need to call in within two weeks, as was the case a few months ago?