Is it just me or LH call center line is constantly malfunctioning?
#61
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,455
Is German language option for LH call center faster than English option?
Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).
Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).
It might not be quicker as during DACH business hours they are in demand from folks who want assistance in German. But worth a try.
#62
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 445
Many thanks, I will try during off-hours.
#63
Join Date: Oct 2021
Location: MUC/PAR/MIA
Programs: LH SEN; DL PM; Hertz PC; Bonvoy Gold
Posts: 196
Is German language option for LH call center faster than English option?
Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).
Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).
#64
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 450
With the English (Philippines) option, it is normally quicker to reach an agent. However there is a high probability that they will just disconnect you if they think your request is too complex.
The German line takes longer on hold but they are generally more competent.
The German line takes longer on hold but they are generally more competent.
#65
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 445
Good insights on German vs English language agents. Many thanks.
#66
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 445
With the English (Philippines) option, it is normally quicker to reach an agent. However there is a high probability that they will just disconnect you if they think your request is too complex.
The German line takes longer on hold but they are generally more competent.
The German line takes longer on hold but they are generally more competent.
#70
Join Date: Mar 2010
Posts: 52
Just to let everyone know, LH is in a complete meltdown again. What started in Europe, came to US now, no lines available. Even if you get through, you get rooted to the Philippines where reps do not know the rules and are helpless. Exact rendition of the 2020 except now they are not able to handle demand.
#72
Join Date: Jul 2012
Location: Chicago
Posts: 1,158
Extensive hold times
Yesterday, it took 1 hr 20 min for 1-866-953-2294 to get answered following several tries and getting busy signal. Trying to get seat assignments that website/app wont do and agent couldnt either ostensibly due to waitlisted upgrade on UA flight. After getting UA to remove the upgrade request, I then called Lufty back and waited 2 h 30 min, then gave up and hung up.
Will I have better luck if I call their # in Germany? Am fluent in German. Any other ideas? I am *A Gold and booked in LH business on one of the segments.
Will I have better luck if I call their # in Germany? Am fluent in German. Any other ideas? I am *A Gold and booked in LH business on one of the segments.
#73
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 763
Yesterday, it took 1 hr 20 min for 1-866-953-2294 to get answered following several tries and getting busy signal. Trying to get seat assignments that website/app wont do and agent couldnt either ostensibly due to waitlisted upgrade on UA flight. After getting UA to remove the upgrade request, I then called Lufty back and waited 2 h 30 min, then gave up and hung up.
Will I have better luck if I call their # in Germany? Am fluent in German. Any other ideas? I am *A Gold and booked in LH business on one of the segments.
Will I have better luck if I call their # in Germany? Am fluent in German. Any other ideas? I am *A Gold and booked in LH business on one of the segments.
#74
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,837
yep, seat assignments with cleared or waitlisted UGs are a problem ... always. You can try sending an Email to [email protected] ... they are technically for First Class only, but they might help with something as simple as a seat assignment in business as well.