Is it just me or LH call center line is constantly malfunctioning?
Dec 21, 2021, 3:35 pm
#47
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Dec 21, 2021, 4:19 pm
#48
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Finally got through to the HON line, they had a total system outage & now no seats on legal flights because the system is unable to see that what they rebooked me on is not legal 🤬
They are calling me back 🤔
They are calling me back 🤔
Dec 21, 2021, 9:53 pm
#49
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 687
This has of course absolutely nothing to do with LH group going from cheap to super cheap to an incredibly cheap offer for their phone services. No no, because like always, "the customer must not notice!".
Listening to the music or trying to understand the remote call center agents is not a pleasure, which makes me wonder every time if they ever try out their services themselves. Those screetching sounds are a torture to the ears.
But of course I must be wrong, because (quote from their Christmas mail) " Mit Liebe fürs Detail und Gespür für Ihre Wünsche".
LH: Right.
Chris63 and me: Wrong. (Obviously)
Listening to the music or trying to understand the remote call center agents is not a pleasure, which makes me wonder every time if they ever try out their services themselves. Those screetching sounds are a torture to the ears.
But of course I must be wrong, because (quote from their Christmas mail) " Mit Liebe fürs Detail und Gespür für Ihre Wünsche".
LH: Right.
Chris63 and me: Wrong. (Obviously)
Dec 22, 2021, 1:59 am
#52
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Dec 22, 2021, 2:04 am
#53
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,563
Dec 22, 2021, 2:05 am
#54
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,563
Dec 22, 2021, 2:36 am
#55
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,718
Dec 22, 2021, 8:46 am
#56
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Dec 23, 2021, 12:55 am
#58
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Called yesterday at 5pm German time and had 5 min hold on the SEN line. Ended up in the IST call center. The agent knew what to do (cancelled segment on original xmas trip, rebook to summer vacation instead) but wanted to check with supervisor to see if it was allowed to use a LH codeshare operated by non-LHG partner. Put me on hold which after 10 min silence switched to 40 min of LH tune then went to customer survey. On LH.com I saw that he had added new the segments in Q&V but left the 'old' segments (in K) in there.
Decided to call during German working hours instead, so shortly after 8.30 am today my call was picked up instantly and the agent was in BER. She saw the work done yesterday and cleaned up the rest and sent it to ticketing. Call done in 7 min. ^
Decided to call during German working hours instead, so shortly after 8.30 am today my call was picked up instantly and the agent was in BER. She saw the work done yesterday and cleaned up the rest and sent it to ticketing. Call done in 7 min. ^
Dec 23, 2021, 1:40 am
#59
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,569
I don’t get why they need to send it to ticketing. LOT just issue the tickets, there are no issues of pax’s reservations being cancelled due to missing deadlines.
If they’re gonna do all that, it’s about time they re-validated all tickets back to the original RBD. The lounges are too busy as it is. Helga needs to get that loophole closed ASAP.
If they’re gonna do all that, it’s about time they re-validated all tickets back to the original RBD. The lounges are too busy as it is. Helga needs to get that loophole closed ASAP.
May 31, 2022, 7:21 am
#60
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 458
Is German language option for LH call center faster than English option?
Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).
Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).