LH - Unlimited changes on latest (Oct 2020) Covid rebooking policy

Old Oct 22, 20, 9:12 am
  #1  
Original Poster
 
Join Date: Oct 2017
Programs: BA Silver, Tesco, Nectar, ICSMBC
Posts: 243
LH - Unlimited changes on latest (Oct 2020) Covid rebooking policy

The wording on the LH website is not clear about the number of times they will waive rebooking fees.
Does anyone have any experience/knowledge on this?
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Old Oct 23, 20, 11:04 am
  #2  
 
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Gold, 1865 Voyager
Posts: 348
I believe that in this case it is a question of tariff conditions. Namely, currently all LH tariffs have:
CHANGES

ANY TIME
CHANGES PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
SALES RESTRICTION 25AUG20 - 31DEC20
-----------------------------------------------
REISSUE / REVALIDATION / EXCHANGE PERMITTED.
-----------------------------------------------
REROUTING PERMITTED

I have changed one reservation twice today on the basis of the same point and have not had to pay anything extra.
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Old Oct 23, 20, 11:40 am
  #3  
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Join Date: Oct 2017
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Posts: 243
Thanks for the data point.

I have just seen an instagram response today by @Lufthansa. verbatim: 'A rebooking is possible one time.'
Mabey the person was quoting the older policy
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Old Oct 23, 20, 3:42 pm
  #4  
 
Join Date: Sep 2016
Location: ZRH/VLC/MIA/SFO/SIN
Programs: LX HON
Posts: 42
Originally Posted by Raul_R View Post
I believe that in this case it is a question of tariff conditions. Namely, currently all LH tariffs have:
CHANGES

ANY TIME
CHANGES PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
SALES RESTRICTION 25AUG20 - 31DEC20
-----------------------------------------------
REISSUE / REVALIDATION / EXCHANGE PERMITTED.
-----------------------------------------------
REROUTING PERMITTED

I have changed one reservation twice today on the basis of the same point and have not had to pay anything extra.
I don't know the exact policy, however personal experience clearly shows that rebooking can be performed more than once. Most of my ZRH/VLC and ZRH/SIN flights have been changed at least five times already (especially the VLC ones keep getting cancelled), in two instances including an upgrade to higher booking classes (Z to D and P to Z, and one A to F) if original fare class was not available anymore. I keep moving flights booked since March 2020, although fare class upgrades have only started to materialize in July this year.

The customer care core team has been exceedingly patient with me, calling almost every day to move a leg or two.
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Old Oct 23, 20, 4:18 pm
  #5  
 
Join Date: Nov 2004
Location: Denmark
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Originally Posted by moreaki View Post
Most of my ZRH/VLC and ZRH/SIN flights have been changed at least five times already (especially the VLC ones keep getting cancelled), in two instances including an upgrade to higher booking classes (Z to D and P to Z, and one A to F) if original fare class was not available anymore.
You seem to talk about involuntary schedule changes - the OP is inquiring about voluntary schedule change. There is a huge difference.
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Old Oct 26, 20, 4:36 am
  #6  
 
Join Date: Jul 2017
Posts: 12
In August September I was able to rebook a flight from Istanbul->Berlin twice without rebooking fee.

Once I had to pay the tariff difference but that was it.
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Old Oct 28, 20, 5:28 am
  #7  
 
Join Date: Nov 2007
Location: PVG
Programs: SK*G, QR*G
Posts: 452
Can the return be changed after the outbound has been flown?
EDIT: I called and they said yes.

Last edited by nick5000; Oct 28, 20 at 6:43 am
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Old Dec 22, 20, 2:44 am
  #8  
 
Join Date: Feb 2007
Location: GRU, ZRH, LUG
Programs: LX SEN, BA Silver
Posts: 79
Rebooking past maximum stay

Hi All - I am considering a good A fare with a 3 months maximum stay. Due to the pandemic, it is possible that the return flight may have to be rebooked (using the free rebooking as part of the current policy) to a date past the maximum stay. Provided that the same booking class is available in the new flight at a later date, would a fare difference be calculated according to the new lenght of the stay or not? The fare rules contain:
"WHEN CHANGES ARE MADE AND THE ORIGINALLY TICKETED BOOKING CLASS ARE KEPT THE NEW FARE MAY BE LOWER/EQUAL OR HIGHER. ANY RESIDUAL AMOUNT WILL BE IGNORED."
I am unsure this is the relevant part in this case.

Thanks for any insights!

Last edited by LUGlodo; Dec 22, 20 at 2:45 am Reason: Spelling
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