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How does Miles&More deal with cancellations due to government travel warnings? Fee?

How does Miles&More deal with cancellations due to government travel warnings? Fee?

Old Sep 8, 20, 4:38 am
  #1  
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How does Miles&More deal with cancellations due to government travel warnings? Fee?

We have used M&M miles to book a Condor flight to the Canary islands. Now, recently the German government has declared this destination as a risk area and is officially warning to travel there. We are not afraid but due to the consequences upon returning (e.g. quarantaine) we can not travel there anymore and need therefore to cancel these tickets (or rebook to another destination but then not on Condor but LHG airlines).
Will the M&M service team do this without the normal € 50 change fee? Can it be done online? Anybody had experiences with this before? Thanks

Last edited by Donegal; Sep 8, 20 at 4:45 am
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Old Sep 8, 20, 5:18 am
  #2  
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Call M&M and ask to cancel the reservation due to the travel warning issued by the German government.
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Old Sep 9, 20, 12:26 am
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Originally Posted by oliver2002
Call M&M and ask to cancel the reservation due to the travel warning issued by the German government.
Thanks. Does that mean that they are waiving the fees in such cases?
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Old Sep 9, 20, 1:00 am
  #4  
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Originally Posted by Donegal
Thanks. Does that mean that they are waiving the fees in such cases?
Not necessary. There is a concept you have to understand - a warning or travel alert is to warn its citizens not to go certain countries. However, it DOES NOT preclude the airline from operating flight to the areas subject to the warning.

For a official warning to be a fee-waiving cancellation opportunity, the airline will issue a waiver matching to the government's warning. In other word, the ability for a no-fee cancellation comes from the waiver, not the warning itself.
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Old Sep 17, 20, 1:10 pm
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So here is what happened: the agent insisted that as long as the airline is operating the flight i.e. not cancelling the flight, the normal conditions and fees apply. That there is an official travel warning does not really interest them. As the fee is a fixed 50 per PNR the agent recommended to wait to the last day before departure and see if in the meanwhile the flight might have been cancelled by Condor anyway (then we would be entitled to a full refund with no fee). That is what we will do now: Tell them one day before departure to cancel. What a stupid policy - instead of accepting cancellations and possibly adjust flights e.g. ccombine them for less passengers they will fly with empty seats just for 50
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Old Sep 17, 20, 10:21 pm
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Did you attempt to contact Condor directly? Maybe they are willing to take control of the ticket and at least rebook you to a new date next year or whatever.
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Old Sep 18, 20, 4:59 pm
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Originally Posted by Donegal
So here is what happened: the agent insisted that as long as the airline is operating the flight i.e. not cancelling the flight, the normal conditions and fees apply. That there is an official travel warning does not really interest them. As the fee is a fixed 50 per PNR the agent recommended to wait to the last day before departure and see if in the meanwhile the flight might have been cancelled by Condor anyway (then we would be entitled to a full refund with no fee). That is what we will do now: Tell them one day before departure to cancel. What a stupid policy - instead of accepting cancellations and possibly adjust flights e.g. ccombine them for less passengers they will fly with empty seats just for 50
You basically told them they can sell your seats. Won't be surprised if their software flags your reservation with this information.
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Old Sep 19, 20, 12:17 am
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Originally Posted by dtbe
You basically told them they can sell your seats. Won't be surprised if their software flags your reservation with this information.
I really doubt it, considering the really lose connection of DE to M&M. M&M is a full subsidiary of LH group. Condor is basically nothing but a minor (tertiary) redemption partner.
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Old Sep 21, 20, 3:53 pm
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Arrow

So, basically, revenue tickets can be changed for free but award tickets will be charged with the 50 fee, should one decide to change the dates??
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Old Sep 22, 20, 12:25 am
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Originally Posted by HNL1K
So, basically, revenue tickets can be changed for free but award tickets will be charged with the 50 fee, should one decide to change the dates??
Correct. Unless flights have been cancelled by the airline.
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Old Sep 22, 20, 2:28 am
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Originally Posted by HNL1K
So, basically, revenue tickets can be changed for free but award tickets will be charged with the 50 fee, should one decide to change the dates??
Originally Posted by Donegal
Correct. Unless flights have been cancelled by the airline.
It depends on the airline operating the flights (and issuing the award ticket:

https://www.miles-and-more.com/de/en...html#rebooking

Rebooking

The following rule applies for rebooking of cancelled or existing flights whose tickets were bought until 31.08.2020: you can rebook this ticket once free of charge to a new flight. Latest start of travel is 31 December 2021. All Lufthansa Group Airlines can be used.



The following rule applies for rebooking of cancelled or existing flights whose tickets are bought between 01.09.2020 and 31.12.2020: you can rebook your unused award ticket free of charge as often as you wish before start of travel. Latest commencement of travel is 31 December 2021. All Lufthansa Group Airlines can be used.



In both cases the following requirements for your Miles & More award ticket must be met:



1.1. Ticket numbers starting with 220 and flights operated by Austrian Airlines (OS), Lufthansa (LH), Swiss (LX), Eurowings (EW), Germanwings (4U), Brussels Airlines (SN), Air Dolomiti (EN), Edelweiss Air (WK), Croatia Airlines (OU), Luxair (LG) or LOT Polish Airlines (LO)

or

1.2. Ticket numbers starting with 080 and flights operated by Lufthansa (LH) or LOT Polish Airlines (LO)

2. issued before / until 31.08.2020

3. original date of travel: until 30.04.2021
Cancellations will be handed as follows:

https://www.miles-and-more.com/de/en...l#cancellation

Unless a segment has been cx'ed you need to cough up the 50.
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Old Sep 22, 20, 6:52 am
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Originally Posted by HNL1K
So, basically, revenue tickets can be changed for free but award tickets will be charged with the 50 fee, should one decide to change the dates??
As I read it, the OP sought to change the destination, too.
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Old Sep 25, 20, 3:59 am
  #13  
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Originally Posted by cas_de
It depends on the airline operating the flights (and issuing the award ticket:

Unless a segment has been cx'ed you need to cough up the 50.
Yes, thanks. As the airline (DE=Condor) is not LH Group member you have to pay the 50 anyway - unless they would cancel the flights from their side. Can not be rebooked free of charge to another LH Group airline.
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