How does Miles&More deal with cancellations due to government travel warnings? Fee?
Sep 8, 20, 4:38 am
#1
Original Poster
Join Date: Jul 2014
Posts: 228
How does Miles&More deal with cancellations due to government travel warnings? Fee?
We have used M&M miles to book a Condor flight to the Canary islands. Now, recently the German government has declared this destination as a risk area and is officially warning to travel there. We are not afraid but due to the consequences upon returning (e.g. quarantaine) we can not travel there anymore and need therefore to cancel these tickets (or rebook to another destination but then not on Condor but LHG airlines).
Will the M&M service team do this without the normal € 50 change fee? Can it be done online? Anybody had experiences with this before? Thanks
Will the M&M service team do this without the normal € 50 change fee? Can it be done online? Anybody had experiences with this before? Thanks
Last edited by Donegal; Sep 8, 20 at 4:45 am
Sep 9, 20, 1:00 am
#4
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
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Not necessary. There is a concept you have to understand - a warning or travel alert is to warn its citizens not to go certain countries. However, it DOES NOT preclude the airline from operating flight to the areas subject to the warning.
For a official warning to be a fee-waiving cancellation opportunity, the airline will issue a waiver matching to the government's warning. In other word, the ability for a no-fee cancellation comes from the waiver, not the warning itself.
For a official warning to be a fee-waiving cancellation opportunity, the airline will issue a waiver matching to the government's warning. In other word, the ability for a no-fee cancellation comes from the waiver, not the warning itself.
Sep 17, 20, 1:10 pm
#5
Original Poster
Join Date: Jul 2014
Posts: 228
So here is what happened: the agent insisted that as long as the airline is operating the flight i.e. not cancelling the flight, the normal conditions and fees apply. That there is an official travel warning does not really interest them. As the fee is a fixed 50€ per PNR the agent recommended to wait to the last day before departure and see if in the meanwhile the flight might have been cancelled by Condor anyway (then we would be entitled to a full refund with no fee). That is what we will do now: Tell them one day before departure to cancel. What a stupid policy - instead of accepting cancellations and possibly adjust flights e.g. ccombine them for less passengers they will fly with empty seats just for 50 €
Sep 18, 20, 4:59 pm
#7
Join Date: Oct 2016
Posts: 103
So here is what happened: the agent insisted that as long as the airline is operating the flight i.e. not cancelling the flight, the normal conditions and fees apply. That there is an official travel warning does not really interest them. As the fee is a fixed 50€ per PNR the agent recommended to wait to the last day before departure and see if in the meanwhile the flight might have been cancelled by Condor anyway (then we would be entitled to a full refund with no fee). That is what we will do now: Tell them one day before departure to cancel. What a stupid policy - instead of accepting cancellations and possibly adjust flights e.g. ccombine them for less passengers they will fly with empty seats just for 50 €
Sep 19, 20, 12:17 am
#8
Suspended
Join Date: Jul 2020
Posts: 471
I really doubt it, considering the really lose connection of DE to M&M. M&M is a full subsidiary of LH group. Condor is basically nothing but a minor (tertiary) redemption partner.
Sep 22, 20, 12:25 am
#10
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Join Date: Jul 2014
Posts: 228
Sep 22, 20, 2:28 am
#11
Join Date: Aug 2009
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https://www.miles-and-more.com/de/en...html#rebooking
Rebooking
The following rule applies for rebooking of cancelled or existing flights whose tickets were bought until 31.08.2020: you can rebook this ticket once free of charge to a new flight. Latest start of travel is 31 December 2021. All Lufthansa Group Airlines can be used.The following rule applies for rebooking of cancelled or existing flights whose tickets are bought between 01.09.2020 and 31.12.2020: you can rebook your unused award ticket free of charge as often as you wish before start of travel. Latest commencement of travel is 31 December 2021. All Lufthansa Group Airlines can be used.
In both cases the following requirements for your Miles & More award ticket must be met:
1.1. Ticket numbers starting with 220 and flights operated by Austrian Airlines (OS), Lufthansa (LH), Swiss (LX), Eurowings (EW), Germanwings (4U), Brussels Airlines (SN), Air Dolomiti (EN), Edelweiss Air (WK), Croatia Airlines (OU), Luxair (LG) or LOT Polish Airlines (LO)
or
1.2. Ticket numbers starting with 080 and flights operated by Lufthansa (LH) or LOT Polish Airlines (LO)
2. issued before / until 31.08.2020
3. original date of travel: until 30.04.2021
https://www.miles-and-more.com/de/en...l#cancellation
Unless a segment has been cx'ed you need to cough up the €50.
Sep 22, 20, 6:52 am
#12
Join Date: Jun 2014
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Posts: 3,413
Sep 25, 20, 3:59 am
#13
Original Poster
Join Date: Jul 2014
Posts: 228
Yes, thanks. As the airline (DE=Condor) is not LH Group member you have to pay the € 50 anyway - unless they would cancel the flights from their side. Can not be rebooked free of charge to another LH Group airline.
