DUS check-in
 

According to the mail to their „most important customers“ received today and explaining the suspended services for HON/SEN there is not even a business class counter in DUS. So with a business class ticket and status you have to stand in line with eco-pax. Any experience made? I have a flight in 10 days only. Ok not to mention that there is no lounge in DUS open.

Can you post here the letter you got?
It seems to take a while until it reach to all of us from LH.

This is the email sent to LX SEN. Full of apologies and half-truths, when hiding behind “official regulations”. Bolding is mine:

As a frequent flyer, you enjoy special privileges and services that aim to make traveling by plane more pleasant for you. We realize that you are currently unable to enjoy some of these privileges as usual, for instance due to official regulations that limit our food and beverage service in our lounges or even require us to close certain lounges.

We are aware that as a frequent flyer, you place great value on a high degree of reliability and predictability, and we are sorry that we are not able to offer you this as much as you have come to expect from us. Please rest assured that we are doing everything we can to once again be able to offer you our regular level of service.

Until then, we have published answers to your most important questions on “frequent flyer travel” at swiss.com. There you may find information on which services are available – especially at the airports in Frankfurt, Munich, Vienna and Zurich – as well as what limitations you may expect. For instance, which lounges are available and what their opening hours are. As soon as there are any changes, we will update our information online, allowing you to always have access to the latest information.

Did you know that we have taken comprehensive measures to ensure that you feel safe and comfortable prior to and during travel in these times? Please go to swiss.com for information on, for instance, hygiene measures, changes during travel or our current flight schedule.

We are truly happy to welcome you back on board again of one of our flights!

Wow,

........ didn’t get killed off by Covid19 :D

Yes, and it is hard to understand, why regulations make it impossible to reopen the lounge in DUS, while a few lounges in FRA and MUC are open.

While I don't have the rules to hand, I do know that some of them differ between German Bundesländer (states). So it is possible that e.g. Nordrhein-Westphalia (DUS) does not allow things that Hesse (FRA) or Bavaria (MUC) do.

However, much like other posters, here I am inclined not to give LHG the benefit of the doubt, but instead call this a simple cost containment decision.

The lounges in various airports are in a dilemma, they neither count as Restaurants nor as Hotels, so in Germany it is up to the local county autorities to decide what lounge operators are allowed to offer. In DUS the county is still talking both to LH & the operator of the Hugo Junkers lounge.

Of course LHG still thinks there is next to no demand for lounges :p

The negotiations for DUS, HAM and TXL seem to be progressing to open lounges. But no perspective yet for ZRH and VIE. Very strange for ZRH especially, as the Aspire lounge can be open.

Does anyone know more about the 1 piece of hand luggage restriction currently enforced in DUS?

It’s rather inconvenient and not really well advertised by the airlines.