Brussels Airlines. Anyone gotten a refund?
#1
Original Poster
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,680
Brussels Airlines. Anyone gotten a refund?
They have been by far the company that has taken the longest (for me). Still waiting for a flight that was cancelled in Mid-March. Just curious, how long they have taken for others?
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Presuming that you paid by credit card, why not simply initiate a chargeback? If you booked directly, the refund ought to have been initiated within 7 days, thus the third week in March.
In order to make this quick and easy, make certain that you submit your e-ticket receipt, the notice of cancellation, and your request for a refund as well as a note to the effect that you have not received it.
In order to make this quick and easy, make certain that you submit your e-ticket receipt, the notice of cancellation, and your request for a refund as well as a note to the effect that you have not received it.
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
EC 261/2004 requires that a refund be initiated within 7 days of your request.
#6
Join Date: Sep 2004
Location: YUL
Posts: 990
Agreed, luckily the amount they owe me is minimal, 36 EUR to be exact, so not panicking. They were the lowest amount on my very long list of companies to chase. But they will be refunding me, one way or another. I work in corporate events, so frankly I have nothing better to do right now but chase airlines.
#8
Original Poster
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,680
Presuming that you paid by credit card, why not simply initiate a chargeback? If you booked directly, the refund ought to have been initiated within 7 days, thus the third week in March.
In order to make this quick and easy, make certain that you submit your e-ticket receipt, the notice of cancellation, and your request for a refund as well as a note to the effect that you have not received it.
In order to make this quick and easy, make certain that you submit your e-ticket receipt, the notice of cancellation, and your request for a refund as well as a note to the effect that you have not received it.
#12
Join Date: Dec 2009
Posts: 2,549
Interesting, I did not realise there was a time period. I was worried about attempting a SN chargeback given people's experiences of chargebacks with LH and Swiss, but maybe I need to do it just before the deadline ends. Do you know what the chargeback period deadline is for MasterCard?
#15
Join Date: Dec 2009
Posts: 2,549
However, Visa and Mastercard have confirmed that in the case of future-dated items, such as airline tickets or sport matches the 120 day time limit begins once you were due to receive the goods or service.