Brussels Airlines. Anyone gotten a refund?

Old Jun 21, 2020, 7:24 am
  #1  
Original Poster
 
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,680
Brussels Airlines. Anyone gotten a refund?

They have been by far the company that has taken the longest (for me). Still waiting for a flight that was cancelled in Mid-March. Just curious, how long they have taken for others?
Penguinmoon is offline  
Old Jun 21, 2020, 7:28 am
  #2  
 
Join Date: Oct 2003
Location: Barcelona, Catalunya
Posts: 2,100
I think that there could be some threads (or at least one) about this in the Lufthansa forum. (Brussels Airlines is part of the LH group.)
Koby is offline  
Old Jun 21, 2020, 8:55 am
  #3  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Presuming that you paid by credit card, why not simply initiate a chargeback? If you booked directly, the refund ought to have been initiated within 7 days, thus the third week in March.

In order to make this quick and easy, make certain that you submit your e-ticket receipt, the notice of cancellation, and your request for a refund as well as a note to the effect that you have not received it.
Often1 is offline  
Old Jun 21, 2020, 10:21 am
  #4  
 
Join Date: Sep 2004
Location: YUL
Posts: 990
I am still waiting for a refund for a flight they cancelled Mid March. I just started a charge back with my CC. I think 3 months is plenty of time for them to have refunded me.
Bogwoppit is offline  
Old Jun 21, 2020, 3:28 pm
  #5  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Originally Posted by Bogwoppit
I am still waiting for a refund for a flight they cancelled Mid March. I just started a charge back with my CC. I think 3 months is plenty of time for them to have refunded me.
It is 83 days more than necessary.

EC 261/2004 requires that a refund be initiated within 7 days of your request.
Bogwoppit likes this.
Often1 is offline  
Old Jun 21, 2020, 5:21 pm
  #6  
 
Join Date: Sep 2004
Location: YUL
Posts: 990
Originally Posted by Often1
It is 83 days more than necessary.

EC 261/2004 requires that a refund be initiated within 7 days of your request.

Agreed, luckily the amount they owe me is minimal, 36 EUR to be exact, so not panicking. They were the lowest amount on my very long list of companies to chase. But they will be refunding me, one way or another. I work in corporate events, so frankly I have nothing better to do right now but chase airlines.
Bogwoppit is offline  
Old Jun 21, 2020, 10:32 pm
  #7  
 
Join Date: Jan 2010
Posts: 9,279
Originally Posted by Often1
EC 261/2004 requires that a refund be initiated within 7 days of your request.
But it's nonsense to expect that in the current circumstances.
Koby likes this.
ft101 is offline  
Old Jun 22, 2020, 6:00 am
  #8  
Original Poster
 
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,680
Originally Posted by Often1
Presuming that you paid by credit card, why not simply initiate a chargeback? If you booked directly, the refund ought to have been initiated within 7 days, thus the third week in March.

In order to make this quick and easy, make certain that you submit your e-ticket receipt, the notice of cancellation, and your request for a refund as well as a note to the effect that you have not received it.
They say they will issue the refund, but have never done it. I bought this ticket back in November, so I don't think I could do a chargeback. Isn't there a 60 or 90 day limit after the charge hits your card?
Penguinmoon is offline  
Old Jun 22, 2020, 8:23 am
  #9  
Suspended
 
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
The period for a chargeback starts once the airline has communicated the cancellation of the flight.
warakorn is offline  
Old Jun 22, 2020, 10:16 am
  #10  
 
Join Date: Sep 2010
Location: CPH, BRU
Programs: LH SEN* (*G), EBG (*G)
Posts: 792
I have 2 times 1500 out since mid march, but purchased through TA
tgj1974 is offline  
Old Jun 23, 2020, 5:41 am
  #11  
 
Join Date: Dec 2009
Posts: 2,549
Refund applied for on 02 June. Confirmed by email. Still no refund and no timeline given.
Dan1113 is offline  
Old Jun 23, 2020, 5:42 am
  #12  
 
Join Date: Dec 2009
Posts: 2,549
Originally Posted by warakorn
The period for a chargeback starts once the airline has communicated the cancellation of the flight.
Interesting, I did not realise there was a time period. I was worried about attempting a SN chargeback given people's experiences of chargebacks with LH and Swiss, but maybe I need to do it just before the deadline ends. Do you know what the chargeback period deadline is for MasterCard?
Dan1113 is offline  
Old Jun 23, 2020, 6:11 am
  #13  
 
Join Date: Dec 2009
Posts: 2,549
The SN agent I spoke to on the phone today said they have not yet started refunding anyone's flights since March.
Dan1113 is offline  
Old Jun 23, 2020, 7:48 am
  #14  
 
Join Date: Feb 2005
Programs: M&M FTL (*Silver), KLM/AF blue
Posts: 341
Same here - asked for refund for flight in march - no timeline given - no refund.

Same for other LH Group companies. They are effectively lying to people...
hugolover likes this.
Key8 is offline  
Old Jun 23, 2020, 9:15 am
  #15  
 
Join Date: Dec 2009
Posts: 2,549
Originally Posted by warakorn
The period for a chargeback starts once the airline has communicated the cancellation of the flight.
I found this online:

However, Visa and Mastercard have confirmed that in the case of future-dated items, such as airline tickets or sport matches the 120 day time limit begins once you were due to receive the goods or service.
Dan1113 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.