Time Change by 70 minutes: refund without penalty?
May 28, 2020, 7:59 am
#1
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Join Date: Apr 2020
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Time Change by 70 minutes: refund without penalty?
I had a flight with Lufthansa from Berlin to Munich. Lufthansa changed the schedule by 1 hour and 10 minutes, and changed the flight from Lufthansa to Lufthansa Cityline. Is this enough reason to ask for a full refund? The change code is 15070 and not 15069. I haven't received any email from them yet but I saw this on their website. They ask me to acknowledge the change but I can't see any button to acknowledge / deny the change.
"A schedule change has occurred on this trip. Please acknowledge it and choose your trip options again (seats, meals,...) (15070)"
"A schedule change has occurred on this trip. Please acknowledge it and choose your trip options again (seats, meals,...) (15070)"
May 28, 2020, 8:05 am
#2
Join Date: Aug 2009
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I had a flight with Lufthansa from Berlin to Munich. Lufthansa changed the schedule by 1 hour and 10 minutes, and changed the flight from Lufthansa to Lufthansa Cityline. Is this enough reason to ask for a full refund? The change code is 15070 and not 15069. I haven't received any email from them yet but I saw this on their website. They ask me to acknowledge the change but I can't see any button to acknowledge / deny the change.
"A schedule change has occurred on this trip. Please acknowledge it and choose your trip options again (seats, meals,...) (15070)"
"A schedule change has occurred on this trip. Please acknowledge it and choose your trip options again (seats, meals,...) (15070)"
May 28, 2020, 8:16 am
#3
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Join Date: Apr 2020
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Thanks. What about the delay of departure time by 1 hour and 10 minutes (departure time from 12:55 PM to 2:05 PM)? Can this be a reason to expect a refund?
May 28, 2020, 8:31 am
#4
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
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I doubt it, but I am not an expert. Even if they agree to a refund it'll take forever to get your money back. Just read through all the threads here on FT. Personally, I have asked for a refund for three tickets (two in March, one in April) and none of the three tickets have been refunded yet.
May 28, 2020, 8:34 am
#5
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I doubt it, but I am not an expert. Even if they agree to a refund it'll take forever to get your money back. Just read through all the threads here on FT. Personally, I have asked for a refund for three tickets (two in March, one in April) and none of the three tickets have been refunded yet.
May 28, 2020, 8:46 am
#6
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
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Check if the flight number changed. If it has then its a cancellation and rebooking, which entitles you for a refund.
May 28, 2020, 8:57 am
#8
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May 28, 2020, 9:04 am
#9
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To your original post: Yes, I will definitely give it a try by calling them. Thank you. I will plead citing both the delay as well as change to Cityline. The Cityline is flying a "Canadian Regional Jet 900" which I believe is a Bombardier. Since, I am traveling with an infant, will say, I would prefer not to travel on this aircraft. Flimsy grounds. But let's see.
I read through several cases where Lufthansa allowed refund for 30 mins delay. But these are tough times and such requests are likely not going to be entertained.
I read through several cases where Lufthansa allowed refund for 30 mins delay. But these are tough times and such requests are likely not going to be entertained.
May 28, 2020, 10:59 am
#10
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Jun 25, 2020, 4:38 am
#15
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Posts: 45
Thanks. I called them last night and they said they would process the refund in 1-2 weeks. Also, Spohr just said in the EGM that the refunds will be processed in 6 weeks - they have allotted additional funds for this. Let's see.