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Covid19: LH and Credit Card - Disputes/Chargebacks
I'm now in a position where three hotels and two airlines cancelled my reservations and are not willing to refund the value I paid months ago at the time I made the bookings. This is clearly a matter for dispute with the credit card provider (DKB) but I'm unsure of what forms to submit and where to send (hopefully email) them. All their lines have been busy whenever I tried to call them lately, so I thought I'd ask here if anyone has gone through the dispute process (the famous chargeback) with the LH DKB M&M Credit Card before.
Thanks in advance for any input! |
Hmm. I believe airlines have been allowed to issue vouchers for cancelled flights rather than monetary refunds (otherwise they will probably go bankrupt soon) so there is a high risk that DKB will refuse to process the charge back.
Most hotel chains have also set up a program to allow rebooking or credits for future stays. I know you would prefer refunds but given the unprecedented circumstances you would not be prepared to accept vouchers? |
Originally Posted by SK AAR
(Post 32237668)
I know you would prefer refunds but given the unprecedented circumstances you would not be prepared to accept vouchers?
The point of booking non refundable fares and prepaid rooms is to get more value for money. Of course this comes with a risk which has now materialized through "force majeure". |
This is irrelevant for the discussion at hand but the reservations I mentioned were prepaid and refundable.
In most civilized jurisdictions it is not lawful (nor ethical, I would add) to use clients' money without their consent to bail out private companies. If the companies are not viable, the government can decide to either bail them out (with taxpayer money, not just my money) or force them to declare bankruptcy and let me line up with the other creditors to get my share of the remains. They can't just allow these companies to keep operating and returning playmoney in lieu of the cash for undelivered services.
Originally Posted by SK AAR
(Post 32237668)
I know you would prefer refunds but given the unprecedented circumstances you would not be prepared to accept vouchers?
Originally Posted by behuman
(Post 32237683)
The point of booking non refundable fares and prepaid rooms is to get more value for money. Of course this comes with a risk which has now materialized through "force majeure".
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For the flights you're entitled to a refund, not just voucher, which the European Comission also clarified:
https://ec.europa.eu/transport/theme...nger-rights_en If the hotels cancelled themselves, I'd be pretty sure you're entitled to refunds aswell. |
Originally Posted by behuman
(Post 32237683)
The point of booking non refundable fares and prepaid rooms is to get more value for money. Of course this comes with a risk which has now materialized through "force majeure".
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Originally Posted by behuman
(Post 32237683)
Of course cash is preferred. But do we want our hotel industry and airlines go bankrupt ? We may have nowhere to stay and nobody to fly with in the near future.....
The point of booking non refundable fares and prepaid rooms is to get more value for money. Of course this comes with a risk which has now materialized through "force majeure". Airlines and hotels can be bailed out, who will bail the average Joe out? |
The process is well described at dkb.de
https://www.dkb.de/banking/Service/R...numsaetze.html https://cimg8.ibsrv.net/gimg/www.fly...a370645761.png You fill out this pdf: https://dok.dkb.de/pdf/rekla_kk.pdf And email it or upoload it on their secure mailbox. The ethics of enforcing a refund this way are a different matter. |
Thanks Oliver, somehow I missed the data on their website.
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So has anyone successfully claimed all their flight with their credit card company? The Canadian govt has issued a travel advisory. I have submitted all my flights booked with my credit card and m now waiting. I don't mind rebooking but I cannot get a hold of anyone at LH, A3, AC or TP. Its frustrating.
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Originally Posted by oliver2002
(Post 32238137)
The ethics of enforcing a refund this way are a different matter.
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Originally Posted by djjaguar64
(Post 32238793)
So has anyone successfully claimed all their flight with their credit card company? The Canadian govt has issued a travel advisory. I have submitted all my flights booked with my credit card and m now waiting. I don't mind rebooking but I cannot get a hold of anyone at LH, A3, AC or TP. Its frustrating.
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DKB published a FAQ on this topic:
https://www.miles-and-more-kreditkar...p/coronavirus/ Sollte die gebuchte Leistung aufgrund der aktuellen Situation nicht in Anspruch genommen werden können (Stornierung, Verschiebung etc.), so ist zuerst eine Klärung mit dem Reiseveranstalter/Händler durchzuführen. Es besteht kein grundsätzliches Rückbuchungsrecht, wenn die Reise verschoben, der Reisepreis erstattet oder ein Gutschein ausgestellt wird. Sollte keine Einigung mit dem Reiseveranstalter/Händler erzielt werden, prüft der Miles & More Credit Card Service gern die Rückbuchungsmöglichkeiten unter Vorlage der erforderlichen Unterlagen (Buchungsunterlagen, Klärungsversuch mit dem Händler, Gutschriftzusagen etc.) im Interesse des Karteninhabers. Welche konkreten Ansprüche der Karteninhaber hat, ist jedoch stets eine Einzelfallentscheidung. Es gelten grundsätzlich die Standardbedingungen der Mastercard Regularien. Bislang gibt es keine Sonderregelungen der Kartenorganisationen im Zusammenhang mit der Corona-Pandemie. Der Reiseveranstalter/Händler hat die Möglichkeit, die Rückbuchung nicht zu akzeptieren. In diesen Fällen erfolgt ein Widerspruch gegen die Rückbuchung mit Unterlagen, welche die Rückbuchung widerlegen (z. B. Geschäfts- und Stornierungsbedingungen des Händlers, die der Karteninhaber bei der Buchung akzeptiert hat). In solchen Fällen findet eine weitere Einzelprüfung des Vorgangs durch den Miles & More Credit Card Service statt, ggf. erfolgt eine Wiederbelastung der Miles & More Credit Card des Karteninhabers. |
Originally Posted by oliver2002
(Post 32250491)
DKB published a FAQ on this topic:
https://www.miles-and-more-kreditkar...p/coronavirus/ Es gelten grundsätzlich die Standardbedingungen der Mastercard Regularien. Bislang gibt es keine Sonderregelungen der Kartenorganisationen im Zusammenhang mit der Corona-Pandemie. One of the benefits of using your MasterCard credit or debit card to make a purchase is that if you don’t receive the goods or services you paid for, you may be able to get your money back, even if the business is no longer trading. If the goods or services you bought with your card, are not as described, damaged, or are never received, you can ask your card issuer to process a refund request. |
You are referring to a general rule in the T&C of MC whereas the DKB FAQ specifically deals with refund of tickets due to current Covid-19 - what do you think will apply?
Good luck with that charge back! |
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