Question about how to get money back from Austrian Airlines
May 11, 2020, 1:18 am
#16
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
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Expedia is your agent and they will take care of your refund. You writing/suing everyone else and their dog will not expedite that process.
May 11, 2020, 3:27 am
#17
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Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,846
This is spot on! - no doubt that all these chargeback, complaints etc will complicate matters and delay the refund processing substantially for all of us - should be condemned! (or to be more realistic the credit card issuer should stop allowing these chargebacks and refer the traveller to wait it out with an option to continue the chargeback has the refund not been received within say 3-4 months). Just my two cents on this...
May 11, 2020, 9:15 am
#18
Join Date: May 2003
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May 11, 2020, 11:42 am
#19
Suspended
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Make this simple. You chose to use Expedia as your agent. Therefore, you will need to deal with Expedia. Expedia's relationship with OS is irrelevant and exclusively between Expedia and OS.
1. Make a request -- in writing -- for a refund.
2. Wait 7 days. If a refund has not been initiated, then initiate a chargeback.
3. With your chargeback, supply a copy of your e-ticket receipt, the notice of cancellation, your request for a refund and any response granting the refund (or a note that you have not heard back).
If you make this complete and leave out the extraneous issues, you will find this to be speedy and favorable resolution. This is simply a business transaction between you & Expedia. If you think that the customer service was lacking, that is a separate complaint or you would do well not to book with Expedia again.
1. Make a request -- in writing -- for a refund.
2. Wait 7 days. If a refund has not been initiated, then initiate a chargeback.
3. With your chargeback, supply a copy of your e-ticket receipt, the notice of cancellation, your request for a refund and any response granting the refund (or a note that you have not heard back).
If you make this complete and leave out the extraneous issues, you will find this to be speedy and favorable resolution. This is simply a business transaction between you & Expedia. If you think that the customer service was lacking, that is a separate complaint or you would do well not to book with Expedia again.
Jun 3, 2020, 11:26 am
#20
Join Date: Dec 2011
Programs: delta skymiles, BAEC
Posts: 136
Is Austrian Airlines sending refunds?
I haven’t seen any mention here about refunds from Austrian Airlines.
They cancelled my flight SPU -VIE and I requested a refund on April 19th.
I haven’t heard anything. Has anyone been getting refunds?
Thank you .
They cancelled my flight SPU -VIE and I requested a refund on April 19th.
I haven’t heard anything. Has anyone been getting refunds?
Thank you .
Jun 4, 2020, 3:18 am
#22
Join Date: Apr 2009
Location: FLR
Programs: BA Gold, LH Sen, FB Gold
Posts: 504
Had a flight cancelled in late March. Refund promised but not come yet. When I call they tell me it is delayed. Few weeks ago I received an email offering a voucher for fare plus 50 but telling me that if I did not want the voucher I will get refund. I now raised dispute with credit card. But compared to BA, their behaviour is certainly disgraceful!
Jun 4, 2020, 5:55 am
#23
Join Date: Apr 2019
Posts: 979
You can file file a complaint with the US DOT.
Jun 4, 2020, 10:54 am
#25
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Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
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Posts: 4,783
I requested a refund on April 4 - two months ago. Still haven't seen it.
Jun 4, 2020, 11:24 am
#26
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, UA *G, BA Gold, Hyatt Globalist
Posts: 33
how can we file a complaint to the US DOT? Is there any prerequisite like I can only complain after I have waited for 7 days since I requested for refund? Thanks in advance!
Jun 5, 2020, 3:13 am
#29
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Jun 5, 2020, 4:31 am
#30
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How do you know all this? Do you have any proof? Do you have any sources?
Could you please explain the legal connection between Austrian and CS? Does he have the right to give orders to the operational business of Austrian?
Or are you just bsting? Facts are counting, not the number of posts repeating the same message!
There are several posts of you with the same negative attitude. Are you paid for it?
Which lease rates? LH is (still) owning the vast majority of their aircraft. As of 31-Dec-19 they were operating 763 aircraft, of which 657 were owned and 106 leased (Source: .https://investor-relations.lufthansa...cts/fleet.html)
By the way I got my money back after a couple of weeks. OK not after 7 days, but I assume that's acceptable taking into account the high number of refunds requested for which no department would be sized for.
Could you please explain the legal connection between Austrian and CS? Does he have the right to give orders to the operational business of Austrian?
Or are you just bsting? Facts are counting, not the number of posts repeating the same message!
There are several posts of you with the same negative attitude. Are you paid for it?
Which lease rates? LH is (still) owning the vast majority of their aircraft. As of 31-Dec-19 they were operating 763 aircraft, of which 657 were owned and 106 leased (Source: .https://investor-relations.lufthansa...cts/fleet.html)
By the way I got my money back after a couple of weeks. OK not after 7 days, but I assume that's acceptable taking into account the high number of refunds requested for which no department would be sized for.