Lufthansa Ticket Refund Timeline
May 29, 2020, 11:16 am
#106
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,581
Sometimes we get excited and post erroneously. My credit card company told me that they have refunded the Lufthansa amount to my card. And here I am like an idiot thought Lufthansa had refunded me. My apologies to all FT'ers, LH never refunded it was my credit card that did. I am sorry to post incorrect information.
"CHARGEBACK BRIGADE"
May 31, 2020, 8:46 am
#107
Join Date: Feb 2000
Location: TPA & MCO
Programs: DL Diamond, AA EXP & UA Gold
Posts: 3,046
Jun 1, 2020, 7:29 am
#109
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 747
Has anyone requested a refund for LO flights recently?
My flight cancellation notice for 19 June came through today (I was delighted as the fare is non refundable and I don't want to travel at the moment) so I requested a refund, but there was no indication of the length of time it would take.
Any recent data points would be welcome to temper my expectations.
My flight cancellation notice for 19 June came through today (I was delighted as the fare is non refundable and I don't want to travel at the moment) so I requested a refund, but there was no indication of the length of time it would take.
Any recent data points would be welcome to temper my expectations.
Jun 1, 2020, 7:56 am
#110
Join Date: Dec 2007
Programs: A3*G
Posts: 147
Has anyone requested a refund for LO flights recently?
My flight cancellation notice for 19 June came through today (I was delighted as the fare is non refundable and I don't want to travel at the moment) so I requested a refund, but there was no indication of the length of time it would take.
Any recent data points would be welcome to temper my expectations.
My flight cancellation notice for 19 June came through today (I was delighted as the fare is non refundable and I don't want to travel at the moment) so I requested a refund, but there was no indication of the length of time it would take.
Any recent data points would be welcome to temper my expectations.
Jun 1, 2020, 12:32 pm
#111
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Jun 1, 2020, 1:37 pm
#112
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
I was at MUC today (not for travel, but for a different reason). Went to the LH ticket counter (1 out of 20 staffed) and asked them if it is possible to "re-activate" tickets that have been cxed by LH and that are in the process of getting refunded. The lady said she needs to check if the underlying tix are still "visible". For 2 tix canceled in late March both tickets have been "removed" from the PNRs already and are in the queue to get refunded. Same applies to another ticket that I had to cx in late April.
When I asked her how long it'll take until the money's back in my CC account she said "as of right now it will take approx. 4-5 months until the money is back in your account".
When I asked her how long it'll take until the money's back in my CC account she said "as of right now it will take approx. 4-5 months until the money is back in your account".
Jun 1, 2020, 3:08 pm
#113
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Visiting an LH airport ticket counter is just a waste of time. The people, who are working there, are mostly underpaid contract agents.
Moreover, Lufthansa wants you to forget your claim. So if you are in 4-5 months, they'll you -> come back in 12 months;
Moreover, Lufthansa wants you to forget your claim. So if you are in 4-5 months, they'll you -> come back in 12 months;
Jun 2, 2020, 1:13 am
#115
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,168
Counter staff in MUC & FRA are full fledged LH employees. The OP went to a counter at MUC.
Jun 2, 2020, 2:43 pm
#116
Join Date: Dec 2009
Posts: 2,553
Got this email from SN today
We refer to your refund request for your booking with reference XXXXXX.
Rest assured that we are following-up on your refund request. Currently we are experiencing a large volume of similar requests. Brussels Airlines is working hard to provide refunds in a timely manner.
We do, however, ask for your understanding that due to the pandemic and difficulties caused by this crisis, refunds may not be processed in the usual timeframe.
We sincerely apologize for the inconveniences caused and would like to thank you for your understanding during this unprecedented crisis.
Thanking you for your trust in Brussels Airlines in these challenging times!
With kind regards,
Your Brussels Airlines team
Rest assured that we are following-up on your refund request. Currently we are experiencing a large volume of similar requests. Brussels Airlines is working hard to provide refunds in a timely manner.
We do, however, ask for your understanding that due to the pandemic and difficulties caused by this crisis, refunds may not be processed in the usual timeframe.
We sincerely apologize for the inconveniences caused and would like to thank you for your understanding during this unprecedented crisis.
Thanking you for your trust in Brussels Airlines in these challenging times!
With kind regards,
Your Brussels Airlines team