Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
Mar 9, 2020, 5:38 am
#16
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
Mar 9, 2020, 5:51 am
#17
Suspended
Join Date: Mar 2020
Posts: 122
The only airline with lousier rule changes due to Corona is United IYAM. I added United to my do-not-fly list. LH might be next in line.
Mar 9, 2020, 6:14 am
#18
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
They are going by the standard IATA rules: if the ticket has not been used, ie the first segment has not been flown, the entire ticket is recalculated as per current fare rules. If the first segment is used already, the ticket is changed and the fare as valid on the original date of issue is used. The current waiver just waives the change fee.
Mar 9, 2020, 6:32 am
#19
Join Date: Jun 2019
Programs: BA Gold, EI, VS
Posts: 145
What date was my flight cancelled ?
I have a booking on LH940 FRA-MAN on 20 March. I noticed on the LH app and website today that the flight has been cancelled, but I have had no email or text from LH informing me of this. I don't actually need the flight now, so a refund will be fine, but I assume I can also pursue EU261 compensation since I was not notified of the cancellation more than 14 days before the flight, but how do I find out when they cancelled it, to prove that? Or do I need to since they have not informed me more than 14 days beforehand: The EU website says "The airline has the obligation to prove if and when you were personally informed that the flight was cancelled."
https://europa.eu/youreurope/citizen...m#cancellation
Any ideas of where to find out exactly when a flight was removed from the schedules ?
https://europa.eu/youreurope/citizen...m#cancellation
Any ideas of where to find out exactly when a flight was removed from the schedules ?
Mar 9, 2020, 6:42 am
#20
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
I have a booking on LH940 FRA-MAN on 20 March. I noticed on the LH app and website today that the flight has been cancelled, but I have had no email or text from LH informing me of this. I don't actually need the flight now, so a refund will be fine, but I assume I can also pursue EU261 compensation since I was not notified of the cancellation more than 14 days before the flight, but how do I find out when they cancelled it, to prove that? Or do I need to since they have not informed me more than 14 days beforehand: The EU website says "The airline has the obligation to prove if and when you were personally informed that the flight was cancelled."
https://europa.eu/youreurope/citizen...m#cancellation
Any ideas of where to find out exactly when a flight was removed from the schedules ?
https://europa.eu/youreurope/citizen...m#cancellation
Any ideas of where to find out exactly when a flight was removed from the schedules ?
Mar 9, 2020, 6:48 am
#21
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
Even if it was cancelled within the 14 day window, you can't have both, refund and compensation... the compensation only comes into play if you use the ticket and were inconvienced by the disruption to your plans.
Mar 9, 2020, 6:49 am
#23
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,578
I was surprised to be offered KLM for my cancellation this coming weekend. I thought that was for short notice on-the-day type cancellations only.
Mar 9, 2020, 7:00 am
#24
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Even if it was cancelled within the 14 day window, you can't have both, refund and compensation... the compensation only comes into play if you use the ticket and were inconvienced by the disruption to your plans.
Are you sure you are entitled to EU261 compensation? Isn´t it an extraordinary circumstance?
Other flights still go.
Mar 9, 2020, 7:00 am
#25
Join Date: Jun 2019
Programs: BA Gold, EI, VS
Posts: 145
I believe you can have both refund and compensation if cancelled within the 14 days. If it were one or two days before and you were going for a day trip for a specific business meeting, and the cancellation meant you could not effectievly do the trip, then you would want and get a refund, and you should also get the compensation as that is what the regs require. Happy to be corrected though ...
Mar 9, 2020, 7:02 am
#26
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
Mar 9, 2020, 7:09 am
#27
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
I wouldn´t say so. I was compensated once for a cancellation (I was notified 1 day before, refunded and compensated with 250 euros).
Mar 9, 2020, 8:19 am
#28
Join Date: Sep 2012
Programs: LH*HON, UA*1K,
Posts: 77
Not true! Several Courts have ruled that you don't need to fly to get the compensation which makes sense especially for long delays.
Mar 9, 2020, 8:47 am
#29
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,578
I had a VERY interesting discussion with a ticketing supervisor for LH.
They have to rebook the exact same fare, never mind RBD. So in fact an L to an L can lead to extra payment. LOT are NOT doing this. An L will be swapped for L irrespective.
BUT
She said the waiver is virtually useless as LH have closed all the cheapest fare classes like K, L, T for months in advance so it's next to impossible to rebook pax for later without an upsell. This is especially the case on TA flights. Hence, many many pi$$ed pax who are not allowed to cancel either. Remember?
Profiteering? Its not exactly pax friendly. And unlike in strikes, by closing lowest RBD, this is months ahead.
They have to rebook the exact same fare, never mind RBD. So in fact an L to an L can lead to extra payment. LOT are NOT doing this. An L will be swapped for L irrespective.
BUT
She said the waiver is virtually useless as LH have closed all the cheapest fare classes like K, L, T for months in advance so it's next to impossible to rebook pax for later without an upsell. This is especially the case on TA flights. Hence, many many pi$$ed pax who are not allowed to cancel either. Remember?
Profiteering? Its not exactly pax friendly. And unlike in strikes, by closing lowest RBD, this is months ahead.
Mar 9, 2020, 8:54 am
#30
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
I had a VERY interesting discussion with a ticketing supervisor for LH.
They have to rebook the exact same fare, never mind RBD. So in fact an L to an L can lead to extra payment. LOT are NOT doing this. An L will be swapped for L irrespective.
BUT
She said the waiver is virtually useless as LH have closed all the cheapest fare classes like K, L, T for months in advance so it's next to impossible to rebook pax for later without an upsell. This is especially the case on TA flights. Hence, many many pi$$ed pax who are not allowed to cancel either. Remember?
Profiteering? Its not exactly pax friendly. And unlike in strikes, by closing lowest RBD, this is months ahead.
They have to rebook the exact same fare, never mind RBD. So in fact an L to an L can lead to extra payment. LOT are NOT doing this. An L will be swapped for L irrespective.
BUT
She said the waiver is virtually useless as LH have closed all the cheapest fare classes like K, L, T for months in advance so it's next to impossible to rebook pax for later without an upsell. This is especially the case on TA flights. Hence, many many pi$$ed pax who are not allowed to cancel either. Remember?
Profiteering? Its not exactly pax friendly. And unlike in strikes, by closing lowest RBD, this is months ahead.