Jul 29, 20, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
Mar 14, 20, 8:33 am
#93
Join Date: Nov 2016
Location: Thailand
Programs: BA Gold (OWE), OZ Diamond (*G), TK Elite (*G), HH Diamond, Marriott Plat
Posts: 345
Originally Posted by ermis177
Most airlines do not offer refunds at the moment. I doubt.
Mar 14, 20, 8:35 am
#94
Join Date: Mar 2020
Programs: Lufthansa
Posts: 13
Originally Posted by djjaguar64
Is that April 30th date going to be moved up to May 30? When will LH make that decision? Our flight May 4 FRA-PMI & May 7th AMS-BKK and May 15th BKK-AMS.
Mar 14, 20, 9:19 am
#95
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 8,555
Originally Posted by Whiskana
We booked back in January before the Covid-19 for May/4 LAX - July/15 PRG. It looks like we will loose our tickets if LH cancels our flights
Mar 14, 20, 9:56 am
#96
Join Date: Sep 2015
Programs: A3*G,BA Gold
Posts: 1,712
Originally Posted by AnttiV
At this point European airlines should really follow the likes of.CX and JL that have been doing full refunds (even domestic) for a good while no questions asked.
Mar 15, 20, 4:14 am
#99
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy PLAT, NE Gold
Posts: 3,466
SN
I contacted Brussels online before cancelling mine. They declined to waive the cancel fees - twice.
I sent them a disappointed e-mail message. No reply.
Next up? Travel insurance?
I sent them a disappointed e-mail message. No reply.
Next up? Travel insurance?
Mar 15, 20, 4:32 am
#100
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, OZ *G, Hyatt Globalist
Posts: 31
Did anyone book through Amex travel and managed to get a full refund?
i have all vacations planned for the year so it’s impossible for me to rebook my tickets for another time this year. A full refund for my ticket in April to the US is the only sensible option...
i also don’t see anything regarding free refund in case of cancellation in the lufthansa page anymore... https://www.lufthansa.com/xx/en/flight-information
i have all vacations planned for the year so it’s impossible for me to rebook my tickets for another time this year. A full refund for my ticket in April to the US is the only sensible option...
i also don’t see anything regarding free refund in case of cancellation in the lufthansa page anymore... https://www.lufthansa.com/xx/en/flight-information
Last edited by volutes; Mar 15, 20 at 4:38 am
Mar 15, 20, 7:35 am
#101
Join Date: Oct 2005
Posts: 31
I had flights to Singapore on from LHR on LH on 20th of March and I managed to get full refunds including the upgrades payment to Business Class. Did this yesterday using the US toll free number on SKYPE. Took about half an hour for someone to answer the call.
Mar 15, 20, 7:47 am
#102
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, OZ *G, Hyatt Globalist
Posts: 31
Originally Posted by INVERNESS
I had flights to Singapore on from LHR on LH on 20th of March and I managed to get full refunds including the upgrades payment to Business Class. Did this yesterday using the US toll free number on SKYPE. Took about half an hour for someone to answer the call.
Last edited by volutes; Mar 15, 20 at 7:53 am
Mar 15, 20, 8:08 am
#103
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,268
Originally Posted by Dan1113
Disappointing to see.
A week or two ago, the LH website said LH group was offering free refunds or rebookings if you can't travel due to a ban on your entry by the country you are going to. Now, it says only 'rebookings'.
A week or two ago, the LH website said LH group was offering free refunds or rebookings if you can't travel due to a ban on your entry by the country you are going to. Now, it says only 'rebookings'.
Mar 15, 20, 8:45 am
#104
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
So just so I understand this correctly. I'm booked to fly AMS - ZRH - JNB at the end of April. I booked the companion fare on swiss.com in F for ~2000eur a ticket. Now the same fares are over 3000eurs a ticket. So if South Africa announces a travel ban, I will need to pay over 1000 euros a ticket to move the flight?
Mar 15, 20, 9:27 am
#105
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,217
When can the airline take control of a travel agent issued ticket?
I have been trying to get in contact with an OTA for over a week now to get a booking 'suspended'. Austrian keep telling me to call the agent. It's only one flight but online check in opens in 2 hours (47 hours before departure). I can't fly, but I don't want to lose the money.
I have been trying to get in contact with an OTA for over a week now to get a booking 'suspended'. Austrian keep telling me to call the agent. It's only one flight but online check in opens in 2 hours (47 hours before departure). I can't fly, but I don't want to lose the money.
