Old Jul 29, 20, 12:54 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf

If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf

Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
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Covid19: LH Group general waiver to rebook flights

Old Mar 9, 20, 9:00 am
  #31  
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Yes, if you check BArb. She's selling cheap seats like hot pies in Ken Morrison's. LH totally different strategy of high fares.

Remind me which Airline Group is the very profitable one with €4bn cash in the bank...?
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Old Mar 9, 20, 9:35 am
  #32  
 
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It's a double strike from LH/LX: the lowest booking classes are wiped out and even if there would be availability - your 2019 fare most probably doesn't exist anymore and will be re-calculated (for a nice 5k+ EUR in my case)

And the Oscar for the greediest airline goes to....

Regards,

El Puerco Volante
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Old Mar 9, 20, 9:41 am
  #33  
 
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Originally Posted by hugolover
Yes, if you check BArb. She's selling cheap seats like hot pies in Ken Morrison's. LH totally different strategy of high fares.

Remind me which Airline Group is the very profitable one with 4bn cash in the bank...?
BA has the right approach, sell tickets and get bums on seats, the World isnt ending, LH current policy is the opposite & worse still, penalising pax who NEED to rebook , hope it comes back and bites LH somewhere the Sun never shines
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Old Mar 9, 20, 9:48 am
  #34  
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Helga has this arse ways about. This isn't normal business times. Her revenue management doesn't work right now.

She should be doing three things:

1) Get bums on seats. No point empty planes going out. The normal situation with the most expensive RBD being open shortly before to departure doesn't work when you never filled up the plane with K/L/T as she usually does. If Helga was the sort of carrier with pax on U fares, she should have an All Embraer SH Fleet and never order the A380. She needs those cheapo fares. Get pax used to flying again and seeing its safe. Get some money in the till and motivate crew. LH isn't a cheap airline anyway-we are not talking FR prices ("unethical fares"- Captain Herr Dr Spohr)
2) Let pax who booked before Corona took hold to rebook for any date without RBD calculation. This is extremely goodwill for pax. That seems to be what KLM are doing.
3) Have the book with confidence, but anyone who books post-Corona date (TBD) has recalc but changer waiver. Therefore stopping your chancers who book cheapo fares to rebook for the summer using 2.
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Old Mar 9, 20, 10:12 am
  #35  
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The 50% wave of cancellations hasn't been done yet.... so filling flights you plan to cancel is probably not a wise thing to do.
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Old Mar 9, 20, 10:13 am
  #36  
 
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Originally Posted by hugolover
Helga has this arse ways about. This isn't normal business times. Her revenue management doesn't work right now.

She should be doing three things:

1) Get bums on seats. No point empty planes going out. The normal situation with the most expensive RBD being open shortly before to departure doesn't work when you never filled up the plane with K/L/T as she usually does. If Helga was the sort of carrier with pax on U fares, she should have an All Embraer SH Fleet and never order the A380. She needs those cheapo fares. Get pax used to flying again and seeing its safe. Get some money in the till and motivate crew. LH isn't a cheap airline anyway-we are not talking FR prices ("unethical fares"- Captain Herr Dr Spohr)
2) Let pax who booked before Corona took hold to rebook for any date without RBD calculation. This is extremely goodwill for pax. That seems to be what KLM are doing.
3) Have the book with confidence, but anyone who books post-Corona date (TBD) has recalc but changer waiver. Therefore stopping your chancers who book cheapo fares to rebook for the summer using 2.
Could not agree more
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Old Mar 9, 20, 10:15 am
  #37  
 
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Originally Posted by oliver2002
The 50% wave of cancellations hasn't been done yet.... so filling flights you plan to cancel is probably not a wise thing to do.
They had the weekend off at LH , HQ

Whilst pax are left to ......
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Old Mar 9, 20, 10:21 am
  #38  
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Originally Posted by oliver2002
The 50% wave of cancellations hasn't been done yet.... so filling flights you plan to cancel is probably not a wise thing to do.
??? What they're doing now is "not wise".

Pax are hammering the phone lines rebooking right now. I couldn't get through as the line wasn't even connecting. Pax are rebooking and you're saying they are rebooking to flights they will then potentially cancel...yet they've paid upsells? It makes it a more sensible to waive RBD changes for goodwill and the phone calls would shorten immensely than agents desperately trying to find K and L seats for the summer which takes ages.

As they slowwwwlllllyyyyy cancel flights it makes the situation worse.

Flights are empty right now. Those seats are being flown around for nothing. LH don't need to sell every seat like Ryanair. The revenue model does not work on empty flights.
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Old Mar 9, 20, 10:24 am
  #39  
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I suggest you call CS and tell what he should do
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Old Mar 9, 20, 10:25 am
  #40  
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I'm struggling to recall an occasion in which you have criticised Helga in any way whatsoever so maybe you can offer his number?
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Old Mar 9, 20, 10:49 am
  #41  
 
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Originally Posted by hugolover
I'm struggling to recall an occasion in which you have criticised Helga in any way whatsoever so maybe you can offer his number?
Oddly enough, even the HON line wont put me through to CS
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Old Mar 9, 20, 10:53 am
  #42  
 
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Flights rebooked, rebooked flights rebooked and today for the third time in a row rebooked again. That is the best way, to make customers cancel at all. In the beginning it was only LH, now LX is the same. On the route DUS-ZRH-DUS and others they keep more EW-flights, but canceled most of the LX flights.
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Old Mar 10, 20, 6:12 am
  #43  
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Originally Posted by oliver2002
The 50% wave of cancellations hasn't been done yet.... so filling flights you plan to cancel is probably not a wise thing to do.
Any idea when they will start?
Not so much worried about my JFK trip in May/June, but the flights to Turkey this April seem to be more on edge. Luckily I'm not flying EDW (but some friends are), I can only imagine how many tourist have cancelled their vaccations on EDW now. Just recently on RAK-ZRH they had 50 no shows and only around 60 pax.
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Old Mar 10, 20, 8:39 am
  #44  
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General Secretary of the Central Committee, Von der Leyen has announced the 80/20 slot rule is in the bin. Expect more cancellations? What do you think?
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Old Mar 10, 20, 9:45 am
  #45  
 
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Originally Posted by hugolover
Expect more cancellations? What do you think?
Hopefully not. I totally get that it is smart to cut back on travel but it really sucks that there is a decreasing number of travel options if you have to go or want to go from A to B.
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