Jul 29, 20, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
Mar 9, 20, 9:35 am
#32
Join Date: Jun 2009
Programs: A3 Gold, Marriott & Discovery Platinum, IGH Diamond
Posts: 854
It's a double strike from LH/LX: the lowest booking classes are wiped out and even if there would be availability - your 2019 fare most probably doesn't exist anymore and will be re-calculated (for a nice 5k+ EUR in my case)
And the Oscar for the greediest airline goes to....
Regards,
El Puerco Volante
And the Oscar for the greediest airline goes to....
Regards,
El Puerco Volante
Mar 9, 20, 9:41 am
#33
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 9,159
Mar 9, 20, 9:48 am
#34
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 10,229
Helga has this arse ways about. This isn't normal business times. Her revenue management doesn't work right now.
She should be doing three things:
1) Get bums on seats. No point empty planes going out. The normal situation with the most expensive RBD being open shortly before to departure doesn't work when you never filled up the plane with K/L/T as she usually does. If Helga was the sort of carrier with pax on U fares, she should have an All Embraer SH Fleet and never order the A380. She needs those cheapo fares. Get pax used to flying again and seeing its safe. Get some money in the till and motivate crew. LH isn't a cheap airline anyway-we are not talking FR prices ("unethical fares"- Captain Herr Dr Spohr)
2) Let pax who booked before Corona took hold to rebook for any date without RBD calculation. This is extremely goodwill for pax. That seems to be what KLM are doing.
3) Have the book with confidence, but anyone who books post-Corona date (TBD) has recalc but changer waiver. Therefore stopping your chancers who book cheapo fares to rebook for the summer using 2.
She should be doing three things:
1) Get bums on seats. No point empty planes going out. The normal situation with the most expensive RBD being open shortly before to departure doesn't work when you never filled up the plane with K/L/T as she usually does. If Helga was the sort of carrier with pax on U fares, she should have an All Embraer SH Fleet and never order the A380. She needs those cheapo fares. Get pax used to flying again and seeing its safe. Get some money in the till and motivate crew. LH isn't a cheap airline anyway-we are not talking FR prices ("unethical fares"- Captain Herr Dr Spohr)
2) Let pax who booked before Corona took hold to rebook for any date without RBD calculation. This is extremely goodwill for pax. That seems to be what KLM are doing.
3) Have the book with confidence, but anyone who books post-Corona date (TBD) has recalc but changer waiver. Therefore stopping your chancers who book cheapo fares to rebook for the summer using 2.
Mar 9, 20, 10:12 am
#35
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN**
Posts: 45,850
The 50% wave of cancellations hasn't been done yet.... so filling flights you plan to cancel is probably not a wise thing to do. 
Mar 9, 20, 10:13 am
#36
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 9,159
Helga has this arse ways about. This isn't normal business times. Her revenue management doesn't work right now.
She should be doing three things:
1) Get bums on seats. No point empty planes going out. The normal situation with the most expensive RBD being open shortly before to departure doesn't work when you never filled up the plane with K/L/T as she usually does. If Helga was the sort of carrier with pax on U fares, she should have an All Embraer SH Fleet and never order the A380. She needs those cheapo fares. Get pax used to flying again and seeing its safe. Get some money in the till and motivate crew. LH isn't a cheap airline anyway-we are not talking FR prices ("unethical fares"- Captain Herr Dr Spohr)
2) Let pax who booked before Corona took hold to rebook for any date without RBD calculation. This is extremely goodwill for pax. That seems to be what KLM are doing.
3) Have the book with confidence, but anyone who books post-Corona date (TBD) has recalc but changer waiver. Therefore stopping your chancers who book cheapo fares to rebook for the summer using 2.
She should be doing three things:
1) Get bums on seats. No point empty planes going out. The normal situation with the most expensive RBD being open shortly before to departure doesn't work when you never filled up the plane with K/L/T as she usually does. If Helga was the sort of carrier with pax on U fares, she should have an All Embraer SH Fleet and never order the A380. She needs those cheapo fares. Get pax used to flying again and seeing its safe. Get some money in the till and motivate crew. LH isn't a cheap airline anyway-we are not talking FR prices ("unethical fares"- Captain Herr Dr Spohr)
2) Let pax who booked before Corona took hold to rebook for any date without RBD calculation. This is extremely goodwill for pax. That seems to be what KLM are doing.
3) Have the book with confidence, but anyone who books post-Corona date (TBD) has recalc but changer waiver. Therefore stopping your chancers who book cheapo fares to rebook for the summer using 2.
Mar 9, 20, 10:15 am
#37
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 9,159
Mar 9, 20, 10:21 am
#38
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 10,229
Pax are hammering the phone lines rebooking right now. I couldn't get through as the line wasn't even connecting. Pax are rebooking and you're saying they are rebooking to flights they will then potentially cancel...yet they've paid upsells? It makes it a more sensible to waive RBD changes for goodwill and the phone calls would shorten immensely than agents desperately trying to find K and L seats for the summer which takes ages.
As they slowwwwlllllyyyyy cancel flights it makes the situation worse.
Flights are empty right now. Those seats are being flown around for nothing. LH don't need to sell every seat like Ryanair. The revenue model does not work on empty flights.
Mar 9, 20, 10:49 am
#41
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 9,159
Mar 9, 20, 10:53 am
#42
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 698
Flights rebooked, rebooked flights rebooked and today for the third time in a row rebooked again. That is the best way, to make customers cancel at all. In the beginning it was only LH, now LX is the same. On the route DUS-ZRH-DUS and others they keep more EW-flights, but canceled most of the LX flights.
Mar 10, 20, 6:12 am
#43
Moderator: SAS
Join Date: Feb 2018
Location: CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 2,859
Not so much worried about my JFK trip in May/June, but the flights to Turkey this April seem to be more on edge. Luckily I'm not flying EDW (but some friends are), I can only imagine how many tourist have cancelled their vaccations on EDW now. Just recently on RAK-ZRH they had 50 no shows and only around 60 pax.
Mar 10, 20, 9:45 am
#45
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,887
