Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
Apr 4, 2020, 7:36 am
#301
Join Date: Jun 2014
Posts: 68
I had a flight planned on April 22 and I checked the status of my flight and they are cancelled. Yet I didnt receive a cancellation email from LH. Is that normal during these times? As I booked a very cheap economy light fare I will have to pay a decent amount of fare difference as there are no flights in the future close in price to what I paid for. What is the best course of action to get a cash, not voucher, refund?
Apr 4, 2020, 9:23 am
#302
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
Just call LH and say your flight was cancelled and you want a refund. They will cancel the reseravtion and queue it to the department that does the refunds.
Apr 4, 2020, 9:39 am
#303
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
Really? I was told last night that they were accepting no more refunds, and to call back at a later date (she refused to define what a later date meant) to request a refund.
Apr 4, 2020, 10:49 am
#305
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Can I call LH for a LX booking? Swiss is really killing me.
Apr 4, 2020, 12:05 pm
#306
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
I have a LH F flight to EZE in June. I know we aren’t there yet, but as of now is LH operating these flights? Also, this was a fairly cheap CDG-FRA-EZE-BOG-EZE-FRA-CDG fare. If a date change is required will they also demand a fare difference? Could as much as double the price.
Apr 4, 2020, 1:07 pm
#307
Join Date: Mar 2005
Location: Germany
Posts: 53
I have a LH F flight to EZE in June. I know we aren’t there yet, but as of now is LH operating these flights? Also, this was a fairly cheap CDG-FRA-EZE-BOG-EZE-FRA-CDG fare. If a date change is required will they also demand a fare difference? Could as much as double the price.
Apr 4, 2020, 8:07 pm
#311
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
Had a Mini Round The World for 25/6/20-23/07/20 booked SYD-SIN-ZRH-BUD-FRA-LAX-SYD x 2pax( business class)
My Sydney Travel Agent rang me on Monday & advised that Lufthansa would not charge cancellation fees.
So I cancelled & rebooked for 1 Sept 2020 - 1 Oct 2020 SYD-SIN-FRA-BUD-FRA-LAX-SYD ( only difference was ZRH was changed to FRA)
For the convenience I had to pay an extra $890.32AUD = 445.16 x 2 Pax
Explanation was fare increase plus increase in taxes.
1. Is that correct that Lufthansa can gouge me the additional cost?
2. If corona virus is still in full swing in September 2020 am I protected by Lufthansa & able to reschedule once again and or probably more wisely obtain a credit on this rescheduled booking?
Many Thanks
My Sydney Travel Agent rang me on Monday & advised that Lufthansa would not charge cancellation fees.
So I cancelled & rebooked for 1 Sept 2020 - 1 Oct 2020 SYD-SIN-FRA-BUD-FRA-LAX-SYD ( only difference was ZRH was changed to FRA)
For the convenience I had to pay an extra $890.32AUD = 445.16 x 2 Pax
Explanation was fare increase plus increase in taxes.
1. Is that correct that Lufthansa can gouge me the additional cost?
2. If corona virus is still in full swing in September 2020 am I protected by Lufthansa & able to reschedule once again and or probably more wisely obtain a credit on this rescheduled booking?
Many Thanks
Apr 5, 2020, 5:48 pm
#312
Join Date: Jun 2014
Posts: 68
I had a flight planned on April 22 and I checked the status of my flight and they are cancelled. Yet I didnt receive a cancellation email from LH. Is that normal during these times? As I booked a very cheap economy light fare I will have to pay a decent amount of fare difference as there are no flights in the future close in price to what I paid for. What is the best course of action to get a cash, not voucher, refund?
Apr 6, 2020, 1:59 am
#314
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
If it only arrives in several months (as some verbatims allude to), I don't see where it is better than a voucher...
For instance, I received a refund confirmation from LX about 3 weeks ago - still waiting...
Apr 6, 2020, 4:34 am
#315
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Just got rebooked my promo A fare to HKG (fare valid originally until end of June) to September without any problem and extra cost. Via Hon Service. 
Was also offered to put all booking on hold with possibility to fly without any extra cost (if the routing remain same) until end of year.
Was also offered to put all booking on hold with possibility to fly without any extra cost (if the routing remain same) until end of year.