Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
Mar 20, 2020, 3:58 pm
#181
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Hmmm... I'm a bit confused. Doesn't this say cancellations due to COVID19 are considered extraordinary (emphasis mine)?
Mar 20, 2020, 4:00 pm
#182
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
If you hold a ticket for a cancelled or an existing Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away.
If LH cancelled a flight, the passenger has the right for a free rebooking (no change fee, no fare difference, nothing) to a date of her choosing.
Mar 20, 2020, 4:12 pm
#183
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Mar 20, 2020, 5:37 pm
#184
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,547
EC261 clearly states that the first available flight at the pax's choosing. First available, is many weeks away, maybe months, on many routes.
They want to KEEP pax's cash but they also want MORE cash by closing the cheapest buckets AND they want the taxpayer to bail them out.
For weeks now cancelled flights get NO NOTIFICATION whatsoever by email or text message. Absolutely nothing.
These situations really show which Members have their head in a very dark Helga place by their lack of even a single criticism of LH's policy... I thought that was a reserve of the BArb forum, Comrades.
Mar 21, 2020, 1:30 am
#185
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Just confirmed with the LH call center that the fare difference for "different fare" at time of rebooking still applies, even under the new rebooking policy with the 50eur discount. This essentially means even a K class --> K class rebooking could still result in fare difference collection, if the K fare at time of rebooking is higher than your historical K fare.
In addition we offer you for every rebooked ticket a discount of 50€ on the ticket prize. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
Mar 21, 2020, 1:35 am
#186
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
The airline who issued the ticket manages customer relations, ie cash collection, refunds and changes. UA in this case. The operating airlines will get their money depending on their contracts with the ticketing carrier, normally after a segment is flown. If LH cause the INVOL situation - they handle this between UA and LH, not between LH and the passenger. SImple agent - principal convention.
Mar 21, 2020, 2:09 am
#187
Join Date: Oct 2015
Location: next to HAM
Programs: LH M+M
Posts: 960
Latest update of emergency schedule from LH til Monday, 23rd https://www.lufthansa.com/content/da...le21-23Mar.pdf
Mar 21, 2020, 2:16 am
#188
Join Date: Jan 2010
Location: dublin
Programs: BA GGL, SPG Plat, Marriott Plat
Posts: 106
Maybe some can help, or provide update on what's happening. I have a companion first fare, LON - Bogata, in end April. assuming its cancelled (all flights up to my travel week, have so far been cancelled) LH have to refund me my fare? I do not want a voucher for future travel (if the airline goes into admin etc, this could/ would be worthless anyway) and I do not want to re book.
Is LH not giving refunds for cancelled flights?
If LH don't offer refund, I can call my Credit Card and ask for a chargeback, I assume
Any update on what people experience is?
Stay Safe all
Is LH not giving refunds for cancelled flights?
If LH don't offer refund, I can call my Credit Card and ask for a chargeback, I assume
Any update on what people experience is?
Stay Safe all
Mar 21, 2020, 2:30 am
#189
Join Date: Sep 2019
Location: FRA, SIN
Programs: LH, WoH, Bonvoy, ALL, SH-L
Posts: 232
LH will refund the ticket price if they cancel the flight. I've gone through this several times in the last week alone and there's no fuss at all when you ask for a refund. You have nothing to worry about.
However, as is apparent from their investor communications, LH are currently lobbying the EU to relieve them of the obligation to refund flights canceled due to Covid-19
However, as is apparent from their investor communications, LH are currently lobbying the EU to relieve them of the obligation to refund flights canceled due to Covid-19
Mar 21, 2020, 3:25 am
#190
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
That's unsettling. Totally against the spirit of maintaining an equitable relationship with customers.
I went to the website to check a four-sector trip, and found one flight re-scheduled, two cancelled, and the other switched to Swiss .... THEN cancelled. I'd received no word from LH Towers at all.
I thought notification of a schedule change or cancellation was launched automatically. Silly me.
Mar 21, 2020, 3:58 am
#192
Join Date: Jan 2010
Location: AMS, JFK/EWR/LGA
Programs: Flying Blue/Platinum, TK/Elite Plus, QR/Platinum, LH/FTL, Marriott/Platinum
Posts: 293
LH will refund the ticket price if they cancel the flight. I've gone through this several times in the last week alone and there's no fuss at all when you ask for a refund. You have nothing to worry about.
However, as is apparent from their investor communications, LH are currently lobbying the EU to relieve them of the obligation to refund flights canceled due to Covid-19
However, as is apparent from their investor communications, LH are currently lobbying the EU to relieve them of the obligation to refund flights canceled due to Covid-19
Mar 21, 2020, 8:03 am
#193
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
How on earth will we ever get the promo fare 2 must travel from AMS? It will be impossible to get those fares. This is not fair that we now have to pay a 3000 Euros fare difference.
Mar 21, 2020, 5:20 pm
#194
Join Date: Sep 2019
Location: FRA, SIN
Programs: LH, WoH, Bonvoy, ALL, SH-L
Posts: 232
Why is it unfair? Is it really less fair than LH having to transport you in another F cabin at your choosing after they were just forced to ground 95% or their flights, presumably for months?
Last edited by Hydro88; Mar 22, 2020 at 2:39 am Reason: typo
Mar 22, 2020, 1:57 am
#195
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 760
The only fair thing is to reimburse your ticket in cash. You paid for a promotion which doesn't happen, so money back. Maybe you can snap up the promo again later, but at least like this no-one is disadvantaged.
(And no, you are not disadvantaged because you lose out on the flight, since the promo was for a certain period of time, which will be gone by the time this all is sorted out)
(And no, you are not disadvantaged because you lose out on the flight, since the promo was for a certain period of time, which will be gone by the time this all is sorted out)