German Support

Old Jan 16, 20, 6:33 pm
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German Support

Hi,

Is there any way for a 90-year-old speaking only German to get a German-speaking Lufthansa person on the phone?

Lufthansa removed the option to select German and only offers English or Spanish.

Selecting English, you end up in the Philippines. They hardly speak any English and are quite rude. No supervisors are available.

Thanks,

Stephan
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Old Jan 16, 20, 8:21 pm
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Originally Posted by STEPHANKOENIG View Post
Hi,

Is there any way for a 90-year-old speaking only German to get a German-speaking Lufthansa person on the phone?

Lufthansa removed the option to select German and only offers English or Spanish.

Selecting English, you end up in the Philippines. They hardly speak any English and are quite rude. No supervisors are available.

Thanks,

Stephan
+49 800 8384267. You could try it anytime but to be certain of German speakers best during CET & use Skype its a free call
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Old Jan 16, 20, 8:25 pm
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Unfortunately, this 90-year-old does not even know what Skype is. Never had a mobile phone. I am 4000 miles away.
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Old Jan 16, 20, 10:17 pm
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Originally Posted by STEPHANKOENIG View Post
Unfortunately, this 90-year-old does not even know what Skype is. Never had a mobile phone. I am 4000 miles away.
Do you know how to use a phone? Just dial that number!
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Old Jan 17, 20, 1:07 am
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Originally Posted by Unterwegs View Post
Do you know how to use a phone? Just dial that number!
Please reread.

This is not about me. This is about a 90-year-old in a hotel that doe snot allow international calls.

Lufthansa removed the option to get a German-speaking person.

I intentionally put him on a Lufthansa only flight so he would always have German-speaking service.
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Old Jan 17, 20, 1:20 am
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Where is s/he calling from? The German hotline is always in German first. You could do a three way, by calling him/her in the hotel room and then conferencing in Lufthansa?
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Old Jan 17, 20, 1:23 am
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Originally Posted by STEPHANKOENIG View Post
Please reread.

This is not about me. This is about a 90-year-old in a hotel that doe snot allow international calls.

Lufthansa removed the option to get a German-speaking person.

I intentionally put him on a Lufthansa only flight so he would always have German-speaking service.
Did you call LH already and asked them, how they can help in that case? Its not a standard request to get German speaking support via an US telephone number. But maybe the German support is able to call that person back after you have called the German support.
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Old Jan 17, 20, 1:41 am
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Where is this 90 year old person?
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Old Jan 17, 20, 1:45 am
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Originally Posted by thbe View Post
Did you call LH already and asked them, how they can help in that case? Its not a standard request to get German speaking support via an US telephone number. But maybe the German support is able to call that person back after you have called the German support.
The Philipines support suggested to call back over and over until he gets someone in the Philipines that speaks German. They hardly speak English.

I called the Germans, the gave me the regular US number. They did not know that the German option was removed.

Originally Posted by oliver2002 View Post
Where is s/he calling from? The German hotline is always in German first. You could do a three way, by calling him/her in the hotel room and then conferencing in Lufthansa?
Yes, I will try that.

Originally Posted by LondonElite View Post
Where is this 90 year old person?
He is in LA, I am in Tampa.

Last edited by oliver2002; Jan 17, 20 at 2:29 am Reason: please use multiquote
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Old Jan 17, 20, 1:47 am
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Can he not dial 011 49 800 8384267?
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Old Jan 17, 20, 1:50 am
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Originally Posted by LondonElite View Post
Can he not dial 011 49 800 8384267?
The hotel does not allow international calls. US calls are free.
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Old Jan 17, 20, 2:25 am
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Then it looks like you will have to call him, then conference in LH.
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Old Jan 17, 20, 2:44 am
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Originally Posted by STEPHANKOENIG View Post
The hotel does not allow international calls. US calls are free.
Aren't there any of those US calling card lines anymore? There used to be 1-800-CALLATT or so, and then you were prompted to enter your credit card to make an intl. call.
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Old Jan 17, 20, 2:45 am
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Originally Posted by STEPHANKOENIG View Post
The hotel does not allow international calls. US calls are free.
The hotel dont want to help a 90 yr old ?

If anyone at the hotel has Skype the call is free
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Old Jan 17, 20, 2:50 am
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Thanks for all your ideas.

I was just puzzled that Lufthansa cut the German-speaking option. It was so easy, instead of routing to the Philipines they used to route to Germany.
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