Award seats available but placed on waitlist

Old Nov 28, 19, 11:40 am
Original Poster
Join Date: Aug 2015
Posts: 42
Award seats available but placed on waitlist


Has anyone experience this before? I'm booked in business class and called M&M to upgrade the booking to first. I couldn't do it online as wife and I are booked under the same booking reference, and wanted to upgrade using miles from our respective mileage accounts. There is availability showing online for 2 first award seats, but the agent said that there was no availability, and has placed me on a waitlist. I would have expected that if award seats are available to book outright with miles, then I should be able to upgrade to those seats with miles. Is this not the case?
lloydbuck is offline  
Old Nov 28, 19, 11:50 am
Join Date: Mar 2008
Location: USA, France
Programs: LH HON, AF/KL Gold; HHilton Diamond; Marriott Gold; GHA Black; IHG Gold; Avis PresClub
Posts: 511
No, that's not the case. Upgrades and new bookings don't go into the same bucket.
athome is offline  
Old Nov 28, 19, 3:07 pm
Join Date: Oct 2004
Programs: LH HON
Posts: 2,702
Still those waitlists usually clear rather quick
chris63 likes this.
daumueller is offline  

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