I was downgraded from business to economy on LOT flight
Oct 18, 2019, 2:15 pm
#1
Original Poster
Join Date: Oct 2019
Programs: aeroplan
Posts: 11
I was downgraded from business to economy on LOT flight
I was downgraded from business to economy on LOT flight WAW-YYZ due to overbooked flight. Flight purchased using Aeroplan points.
What are my options regarding compensation - who do I go after - Airline (LOT) or Aeroplan?
Thank you.
What are my options regarding compensation - who do I go after - Airline (LOT) or Aeroplan?
Thank you.
Oct 18, 2019, 3:23 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
There's an extensive and very authoritative big sticky thread on EC261 rules in the BA forum, including a lot of discussion about what happens when one had paid in miles or other instruments rather than cash for the ticket.
Oct 18, 2019, 3:44 pm
#6
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,017
75% of the "fare" for the downgraded segment, but you paid with AC miles, so presumably LOT would pay you in cash rather than refund AC miles.
There's an extensive and very authoritative big sticky thread on EC261 rules in the BA forum, including a lot of discussion about what happens when one had paid in miles or other instruments rather than cash for the ticket.
There's an extensive and very authoritative big sticky thread on EC261 rules in the BA forum, including a lot of discussion about what happens when one had paid in miles or other instruments rather than cash for the ticket.
The BA thread, which tends to be more restrained-->The 2019 BA compensation thread: Your guide to Regulation EC261/2004
An AC thread-->Best approach for EU261 claim
But you claim against the operating airline. Ask for compensation as EC261/2004. Many airlines initially refuse/denie or offer less
LOT is covered by FT forum https://www.flyertalk.com/forum/luft...iles-more-495/
LOT EC261 thread (has a link in post 2) Where is LOT airway form for Flight Cancellatio Regulation (EEC) No 295/91 located
What is the cost of an award, in AC ff miles, for business & economy?
Last edited by Mwenenzi; Oct 18, 2019 at 3:49 pm
Oct 18, 2019, 3:56 pm
#7
Original Poster
Join Date: Oct 2019
Programs: aeroplan
Posts: 11
Does EC261/2004 apply? Since this is a downgrade not one of:
1. This Regulation establishes, under the conditions specified herein, minimum rights for passengers when:
(a) they are denied boarding against their will;
(b) their flight is cancelled;
(c) their flight is delayed.
1. This Regulation establishes, under the conditions specified herein, minimum rights for passengers when:
(a) they are denied boarding against their will;
(b) their flight is cancelled;
(c) their flight is delayed.
Oct 18, 2019, 3:58 pm
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This has nothing to do with either AP or AC. Mods notified so that it can be moved to LO (Other European Carriers), where there are extensive discussions about how to claim for downgrades (75% of base segment fare).
Oct 18, 2019, 4:11 pm
#10
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,017
Does EC261/2004 apply? Since this is a downgrade not one of:
1. This Regulation establishes, under the conditions specified herein, minimum rights for passengers when:
(a) they are denied boarding against their will;
(b) their flight is cancelled;
(c) their flight is delayed.
1. This Regulation establishes, under the conditions specified herein, minimum rights for passengers when:
(a) they are denied boarding against their will;
(b) their flight is cancelled;
(c) their flight is delayed.
Were you offered/accepted anything at check-in?
Oct 18, 2019, 4:50 pm
#11
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 967
Did you fly on the 15-th by any chance? Was the aircraft an Euro-Atlantic 763?
Oct 18, 2019, 6:21 pm
#12
Original Poster
Join Date: Oct 2019
Programs: aeroplan
Posts: 11
No, it was different date...
Last edited by oliver2002; Oct 28, 2019 at 6:33 am Reason: please use multiquote
Oct 19, 2019, 3:34 pm
#14
Original Poster
Join Date: Oct 2019
Programs: aeroplan
Posts: 11
Oct 19, 2019, 7:10 pm
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The simple fact is that if OP was booked in Business and could not be accommodated in that cabin, he is due a refund of 75% of the base segment fare. The offer of flying 24 hours later is a red herring insofar as his question is concerned.
To be clear, there is nothing wrong with having made the offer to OP. Many people would be quite pleased with an extra day. But, that is absolutely the passenger's choice.
To be clear, there is nothing wrong with having made the offer to OP. Many people would be quite pleased with an extra day. But, that is absolutely the passenger's choice.