Trying to redeem miles & more
Oct 6, 2019, 6:44 am
#1
Original Poster
Join Date: Dec 2009
Posts: 189
Trying to redeem miles & more
Last week tried to use my miles & more miles for the first time. Some were set to expire 10/1. What I booked did not ticket. I had to discover it myself. I called in and was told I had to send some information to a special department. No other information was given. Last night received a call at 11pm and was given a po box in germany to send a copy of my miles & more card to. Miles have since expired. I was told they may make an exception and offer some goodwill miles. I would rather a cash payout as I do not appreciate how they are handling things.
Oct 6, 2019, 6:55 am
#2
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,641
Last week tried to use my miles & more miles for the first time. Some were set to expire 10/1. What I booked did not ticket. I had to discover it myself. I called in and was told I had to send some information to a special department. No other information was given. Last night received a call at 11pm and was given a po box in germany to send a copy of my miles & more card to. Miles have since expired. I was told they may make an exception and offer some goodwill miles. I would rather a cash payout as I do not appreciate how they are handling things.
Oct 6, 2019, 7:59 am
#3
Original Poster
Join Date: Dec 2009
Posts: 189
I received a copa confirmation code in the e-mail shortly after booking. I am not too worried about losing the miles but am not happy I will not be able to use these almost worthless miles for the trip I wanted. Very little availability when mileage plus has 20-30 options a day.
Oct 6, 2019, 9:50 am
#4
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
I received a copa confirmation code in the e-mail shortly after booking. I am not too worried about losing the miles but am not happy I will not be able to use these almost worthless miles for the trip I wanted. Very little availability when mileage plus has 20-30 options a day.
Which number did you actually call?
Oct 8, 2019, 2:26 am
#6
Join Date: Oct 2018
Location: Antwerp
Programs: Quite a few...
Posts: 72
Well, if you were trying to book an award on United with Miles and More because this is what your e-mail is leading us to believe, then you should now that ONLY United saver awards are released to ALL partners. So please first look at the availability at UAL and see the mileage required before you make comparisons of this kind.
Second, if you received an e-mail from Miles and More when trying to use Miles and More, it was a Miles and More confirmation number (maybe accessible through Copa's website, I don't know) but it was NOT a Copa confirmation number (why would Miles and More send you a Copa's number).
Last but not least, you will not get monetary compensation for this. Miles back, yes - money, no.
Second, if you received an e-mail from Miles and More when trying to use Miles and More, it was a Miles and More confirmation number (maybe accessible through Copa's website, I don't know) but it was NOT a Copa confirmation number (why would Miles and More send you a Copa's number).
Last but not least, you will not get monetary compensation for this. Miles back, yes - money, no.