[Weird]can't login to my miles-and-more account

Old Sep 22, 19, 8:45 am
  #1  
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Join Date: Sep 2019
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Question [Weird]can't login to my miles-and-more account

it's a very annoying problem I faced. anyone can help me with that?

it appeared since July this year, before the time ,I can login normally ,and book the award tickets .

when I try to login my miles-and-more account ,after I enter my username+password or card No.+pin, click on the login button.

the website will jump to the homepage ,and it will refresh itself again and again, for about several minutes.

and I have tried to change a browser , clear the date, use my iPhone ,use the in-app browser in miles-and-more APP.

and I contact the service center, they haven't give any solution so far
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Old Sep 22, 19, 9:16 am
  #2  
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youtu.be/
2TV3Nvcgazo
video of the problem
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Old Sep 22, 19, 9:24 am
  #3  
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Have you called M&M? What did they say?
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Old Sep 22, 19, 9:25 am
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Originally Posted by LondonElite View Post
Have you called M&M? What did they say?
they said they didnít know the reason
and asked me to fill the service form
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Old Sep 22, 19, 11:53 am
  #5  
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Is this a case of clearing cookies and restarting your computer?
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Old Sep 22, 19, 8:36 pm
  #6  
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Originally Posted by LondonElite View Post
Is this a case of clearing cookies and restarting your computer?
yes,many times
and change different devices
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Old Sep 23, 19, 1:27 am
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Can you access https://www.miles-and-more.com/de/en/static/login.html directly?
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Old Sep 23, 19, 1:34 am
  #8  
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Originally Posted by zara View Post
Can you access directly?
yes, I can visit this page normally

after I enter the blanks, and click the login button, it will repeat the situation I mentioned before
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Old Sep 23, 19, 1:45 am
  #9  
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This jumping went away after I used the private mode in firefox. M&M & LH.com try to localise you and this goes bad most of the time, especially if you have a VPN running (on my company computer at work).
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Old Sep 23, 19, 9:50 am
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Originally Posted by oliver2002 View Post
This jumping went away after I used the private mode in firefox. M&M & LH.com try to localise you and this goes bad most of the time, especially if you have a VPN running (on my company computer at work).
yeah, I have tried use my iPhone with 4G network ,Chrome ,no VPN, it still didn't work😭
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