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New SEN issues with LH.com and booking
Hi All,
So after 118 flights this year, I've finally reached Senator Status, and while its all great it caused be quite a few issues already. 1) All my bookings from my LH.com profile have disappeared (I was able to add them via booking reference). 2) The bookings don't show my M&M card number under Passengers, and I can not add it (!) 3) My contact details (email and phone) are gone from the bookings 4) Even though LH.com does show "Senator" at the top of the page, I can not choose my seat (one case I can not choose it at all, and the other they want a payment) 5) To make it even more interesting, I was able to add my new M&M card number via the LH app, which first displayed an error that the name doesn't match, and then still added the card to the booking P.S. nr 5 didn't help with the seat selection part Has anyone had similar experience? Thanks |
If you got Senator status right now, then your status is visible in app (and you have card number), but it might be not activated in all the systems yet.
Just it takes 2-3 more days. If you are urgent on something, you need to call SEN hotline. They should be able to help. |
Call the SEN hotline and have them replace the old M&M/FTL (9922xxx or 9920xxx) number with the new SEN (22201xxxx) number. That should do the trick. The app and other online tools are not really effective in purging the old entries.
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Regarding point 2, I had this issue recently with LH.com so its not related to your promotion to SEN. I was able to add my FFP on the App. Like you, the field for FFP entry was just not there on desktop LH.com.
Helga's IT again! |
I had the same when changing from SEN to HON during a trip. Input the new number for my return travel online check in and ended up completely status-less: no status on boarding pass and luggage allowance reset to basic. M&M tried to help for 20 mins but could not add it, then suggested I call Swiss ticketing. Swiss said they would have to cancel my check in and offload me from the flight first, but since the flight was overbooked they would not be able to put me back on again. Supervisor at the airport said she had never seen anything like this before and eventually gave up after a lot of typing. So for the first two flights as HON I was traveling without any listed status on boarding passes or passenger manifests, I must say it was a long time since I was left so alone by FAs onboard a plane, no MdC greeting or use of last name during service (and I was flying longhaul C). Miles have not appeared after a week now, I will probably have to make a retro claim. Annoying, but my expectations on LH IT are so low I am not surprised. |
That doesn't sound great :(
What about things like Fast Track Security / Business Lounge? Will showing the SEN Card, and BP with M/M status work? I'm flying tomorrow morning, and I was really looking forward to some of the perks |
Originally Posted by Janobr
(Post 31470816)
That doesn't sound great :(
What about things like Fast Track Security / Business Lounge? Will showing the SEN Card, and BP with M/M status work? I'm flying tomorrow morning, and I was really looking forward to some of the perks |
I had the same when changing from SEN to HON during a trip. Input the new number for my return travel online check in and ended up completely status-less: no status on boarding pass and luggage allowance reset to basic. Was able to fix it at check-in. Haven't had an issue since, but it basically tainted that entire round trip's boarding passes, so I had to get it fixed on the outbound and inbound. |
Ok, so i've managed to find a work around for this :)
I was inspired by the fact that my LH booking for tomorrow still shows M/M status, while when I wanted to choose my seats for my LOT booking for next week, it recognized my SEN status... So I checked what would happen if I checked the booking via Austrian Airlines, and sure enough was able to access my booking, update my M&M card, which was immediately recognized as Senator, and check-in again (it remember my seat choices from the LH Checkin). Now I have 4 Red Austrian boarding passes for the LH flights which show LH*G SEN :) While my LH passes still show M/M, hopefully this should allow me to access all of the benefits Just wanted to write an update, as maybe it will be useful for someone one day. |
I’m still stuck at “118 flights for the year”... Assuming that this is short-haul, I don’t envy that, and I hope the IT glitches get fixed soon. |
Originally Posted by NYC1
(Post 31471795)
I’m still stuck at “118 flights for the year”... Assuming that this is short-haul, I don’t envy that, and I hope the IT glitches get fixed soon. |
Once upon a time you got SEN with 120 segments... (F counted 3x, C 2x). But then the status miles threashhold was 150k.
Form March 2005: https://web.archive.org/web/20050316...506274,00.html |
Originally Posted by oliver2002
(Post 31472460)
Once upon a time you got SEN with 120 segments... (F counted 3x, C 2x). But then the status miles threashhold was 150k.
Form March 2005: https://web.archive.org/web/20050316...506274,00.html |
Originally Posted by Vixit
(Post 31472511)
...and those were the days when the thresholds were lower for those of us living outside of Germany... https://web.archive.org/web/20050228...871209,00.html The most frequent flyers who fly 100,000* status miles within the a calendar year or 30 Business Class round-trips (60 in Economy Class) in the last calendar year on Lufthansa or any other Star Alliance partners will achieve Senator status. |
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