Hello Lufthansa Friends.

I am travelling tonight with my family YOW-YYZ-MUC-AGP. YYZ to MUC is showing over an hour late and we will misconnect MUC to AGP.

I called Lufthansa and they protected me on the later MUC to AGP flight which is wonderful news given this is the peak of the season and we are a family of 5.

Can you please confirm my understanding:

1. When I arrive in MUC I am to go to the customer service desk to obtain new boarding passes and

2. The baggage will automatically be transferred to the new flight.

Thank you.

For some unknown reason. Lufthansa rebooked us instead YYZ to Manchester UK to Malaga. I don’t understand why. If you see above we were protected on the later 1430 Munich to Malaga flight (do you think my proactively calling Lufthansa to get protected on that later flight caused all this mess?)

The problem is the checked in baggage. I knew there was no way the baggage would get rerouted on the new itinerary through Manchester. I also knew that Lufthansa would reject the bags if we were no longer booked on the flight to Munich. A vacation with no bags is no vacation.

Long story short - we were reunited with our baggage after 3 hours at Toronto airport of persistently asking Lufthansa baggage services and Air Canada baggage services. Lufthansa agreed to rebook us to Malaga tomorrow through Munich (that was nuts as well as we had to be offloaded from the flight from Ottawa which arrived 8 hours earlier so Lufthansa could use the coupon). So we lose a night vacation but we stay with our bags. I have 3 kids. The bags are a big deal.

I love FlyerTalk. I read it every day. I have read it every day for maybe 15 years. I consider myself an experienced traveller. And I greatly respect my fellow Flyertalkers for your advice and experience and helpfulness.

This experience is is no exception.

But it it seems that my experience and desire to be proactive (something I learned from FlyerTalk) might have been the cause of my troubles last night.

Lets put EUR 261 compensation aside completely please for the following question.

i would have assumed that my fellow FlyerTalkers would have also been proactive in calling Lufthansa from Canada and finding out what in advance awaits them in Munich. Certainly I was happy to hear about being “protected” on the later Malaga flight. And it put my mind at ease before an overnight transatlantic flight. Plus maybe I took the last 5 seats from the MUC-AGP flight saving me a night in Munich (ignoring EUR261 again please).

But sometime after I hung up with Lufthansa I was (presumably automatically) offloaded from the YYZ-MUC flight and put on some crazy routing through Manchester.

The previous poster suggests I may have caused this myself somehow. And if I kept quiet I would not have been re-routed. I respect his opinion.

I was just doing what I thought you all would agree was the best way forward. Be proactive. In the case if IRROPS always call, always be proactiv, is the usual advice here.

So so did I do wrong?

I agree that being proactive is usually the best policy.

I suspect there were not actually 5 seats on the later flight as the agent promised you. Since otherwise there is no way you would have been rerouted via MAN.

So, in the end by being proactive did result in no EU261 compensation & funding your own care which would have otherwise been LH’s responsibility

Yes, it all depends on the circumstances & the priority ought to be getting the longhaul done.