US based call center?

Old Jul 15, 19, 12:32 pm
Original Poster
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, SPG GLD, HH Diam
Posts: 2,754
US based call center?

Anyone know how to contact a US based agent. The Philippines based one has nice people, but not as experienced as some of the "Western" based call centers. Trying to determine how to find an experience LH call center to help with a complicated (for LH) ticket reroute.
SFO_FT is offline  
Old Jul 15, 19, 1:44 pm
Moderator: Lufthansa Miles & More, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 37,084
The elite lines in the US route to Peterborough outside of Toronto between 8am and 8pm EST. No US call center. Numbers in Germany route to CPT/IST/BER depending on time of day and elite level.
oliver2002 is offline  

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