For Service Issue Refund, Lufthansa wants ABA, Bank Acct# in an email???
Jun 26, 2019, 7:45 pm
#1
Original Poster
Join Date: Dec 2017
Posts: 57
For Service Issue Refund, Lufthansa wants ABA, Bank Acct# in an email???
I had a service issue on a recent Lufthansa flight. They offered $100, but in the email requested that I send them, via email, my bank ABA and account number, along with a passport or drivers license copy.
I am concerned about potential security/theft issues by including this sensitive data on an email to an individual, as opposed to entering it on a secure web form.
I asked for an electronic flight certificate, but they are insisting on the info via email.
I am concerned about potential security/theft issues by including this sensitive data on an email to an individual, as opposed to entering it on a secure web form.
I asked for an electronic flight certificate, but they are insisting on the info via email.
Jun 26, 2019, 9:40 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
I had a service issue on a recent Lufthansa flight. They offered $100, but in the email requested that I send them, via email, my bank ABA and account number, along with a passport or drivers license copy.
I am concerned about potential security/theft issues by including this sensitive data on an email to an individual, as opposed to entering it on a secure web form.
I asked for an electronic flight certificate, but they are insisting on the info via email.
I am concerned about potential security/theft issues by including this sensitive data on an email to an individual, as opposed to entering it on a secure web form.
I asked for an electronic flight certificate, but they are insisting on the info via email.
Asking for your passport or drivers licence at the same time is not & IMO unreasonable, as you say, unsecure.
You could send the Bank account details & a copy of your passport with the numbers blanked out.
Jun 26, 2019, 11:00 pm
#3
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
They always say you can also send it via the secure contact form instead of an email and that you should make all numbers invisible. I also don’t like the new system, but it is not insecure, just a lot of hassle.
Jun 26, 2019, 11:09 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
A lot of hassle indeed & given the current state of LH IT I wouldn’t trust them with anything beyond the bare minimum.
Jun 26, 2019, 11:40 pm
#5
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
I was hesitant, too, but they agreed that it was sufficient that the picture and the name are visible, covered all other information with black bars.
