Lufthansa’s latest way to annoy customers: constant seat changes
Jun 21, 2019, 2:16 pm
#1
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Lufthansa’s latest way to annoy customers: constant seat changes
Friday 21st June. LH1796 MUC-FAO
Checked in online 24 hours before departure and took seat 6D. Business class was rows 1-4 with 3 seats taken only. Economy was from row 5 backwards, an A321.
8 hours before departure and my 6D has become 12D. Business class has been expanded back to include row 11. Business class still only has 3 passengers and economy now only has a few spare seats.
On boarding, no surprises, 5 total passengers in business class still extending to include row 11. A few free middle seats in Economy otherwise everybody squished in.
I fly this route very regularly and this is the 2nd time in as many weeks that I observe this.
This feels like a deliberate ploy to increase discomfort as an incentive to encourage business class bookings. Well, dear Lufthansa, not here. Terrible.
Checked in online 24 hours before departure and took seat 6D. Business class was rows 1-4 with 3 seats taken only. Economy was from row 5 backwards, an A321.
8 hours before departure and my 6D has become 12D. Business class has been expanded back to include row 11. Business class still only has 3 passengers and economy now only has a few spare seats.
On boarding, no surprises, 5 total passengers in business class still extending to include row 11. A few free middle seats in Economy otherwise everybody squished in.
I fly this route very regularly and this is the 2nd time in as many weeks that I observe this.
This feels like a deliberate ploy to increase discomfort as an incentive to encourage business class bookings. Well, dear Lufthansa, not here. Terrible.
Jun 21, 2019, 2:33 pm
#2
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Friday 21st June. LH1796 MUC-FAO
Checked in online 24 hours before departure and took seat 6D. Business class was rows 1-4 with 3 seats taken only. Economy was from row 5 backwards, an A321.
8 hours before departure and my 6D has become 12D. Business class has been expanded back to include row 11. Business class still only has 3 passengers and economy now only has a few spare seats.
On boarding, no surprises, 5 total passengers in business class still extending to include row 11. A few free middle seats in Economy otherwise everybody squished in.
I fly this route very regularly and this is the 2nd time in as many weeks that I observe this.
This feels like a deliberate ploy to increase discomfort as an incentive to encourage business class bookings. Well, dear Lufthansa, not here. Terrible.
Checked in online 24 hours before departure and took seat 6D. Business class was rows 1-4 with 3 seats taken only. Economy was from row 5 backwards, an A321.
8 hours before departure and my 6D has become 12D. Business class has been expanded back to include row 11. Business class still only has 3 passengers and economy now only has a few spare seats.
On boarding, no surprises, 5 total passengers in business class still extending to include row 11. A few free middle seats in Economy otherwise everybody squished in.
I fly this route very regularly and this is the 2nd time in as many weeks that I observe this.
This feels like a deliberate ploy to increase discomfort as an incentive to encourage business class bookings. Well, dear Lufthansa, not here. Terrible.
Jun 21, 2019, 3:12 pm
#3
Join Date: Mar 2008
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You booked Y and an aisle seat in the front of the Y section and got Y and an aisle seat in front of the Y section. Nothing
to complain about. If you want to have the seat next to you empty, book C. That's the commercially logical thinking of LH.
to complain about. If you want to have the seat next to you empty, book C. That's the commercially logical thinking of LH.
Last edited by athome; Jun 21, 2019 at 6:10 pm
Jun 21, 2019, 3:42 pm
#4
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This has been standard procedure for quite a while. My guess is that they move the curtain back to increase the load factor. I can't count how many times I have been moved back due to the cabin divider having been moved back and C being as empty you can possibly imagine.
Jun 21, 2019, 6:00 pm
#5
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I was the only pax in C on FRA-MAN recently and the curtain was behind Row 14 (A321). Asked why and the cabin crew told me they expected a full C cabin on the way back.
Jun 21, 2019, 9:12 pm
#6
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HTB.
Jun 21, 2019, 10:53 pm
#9
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Jun 21, 2019, 11:06 pm
#10
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They go out of their way to make Y passengers cramped and uncomfortable, so they don't experience any naturally/randomly occurring comfort (random empty seats around them), that may somewhat resemble the J product, this is next level mean stuff....If that was done on purpose....
Jun 21, 2019, 11:25 pm
#11
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I suggest you write in and complain about this behavior, they need to know that they are being ridiculous...You need to nip this in the bud before it starts spreading to other airlines, lol...
Jun 22, 2019, 12:49 am
#12
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nk15, your statement is b....
Would you call AA a mean airline, because they do not give me a specious First class seat, although I just have paid for Y?
Or asking the question the other way around. Why should somebody pay for C or F, if a Y customer gets the same benefits?
Would you call AA a mean airline, because they do not give me a specious First class seat, although I just have paid for Y?
Or asking the question the other way around. Why should somebody pay for C or F, if a Y customer gets the same benefits?
Jun 22, 2019, 1:01 am
#13
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Jun 22, 2019, 1:21 am
#14
Join Date: Dec 2009
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There have been posts on this topic for as long as I have been looking on this website.
I think it must be due to the return loads in C - if LH thought they could improve their business class sales by making Y uncomfortable there are many many more things they would do first. At the very least they wouldn't block the neighboring seat for SEN if they really wanted them to buy business class to get the seat free.
I think it must be due to the return loads in C - if LH thought they could improve their business class sales by making Y uncomfortable there are many many more things they would do first. At the very least they wouldn't block the neighboring seat for SEN if they really wanted them to buy business class to get the seat free.
Jun 22, 2019, 3:01 am
#15
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nk15, your statement is b....
Would you call AA a mean airline, because they do not give me a specious First class seat, although I just have paid for Y?
Or asking the question the other way around. Why should somebody pay for C or F, if a Y customer gets the same benefits?
Would you call AA a mean airline, because they do not give me a specious First class seat, although I just have paid for Y?
Or asking the question the other way around. Why should somebody pay for C or F, if a Y customer gets the same benefits?