A clear photo of the affected passengers holding their ID next to their face
Jun 13, 2019, 1:12 pm
#46
Join Date: Dec 2018
Location: Somewhere between BHX and HUY
Programs: Flying Blue Plat, Eurobonus Silver, ALL Gold
Posts: 1,671
I have a compromise to suggest:
Send LH as requested a photo of you; in your right hand, carefully holding your ID; with your left hand, ostensibly giving the finger to the camera.
That way both parties will be satisfied.
Right?
Send LH as requested a photo of you; in your right hand, carefully holding your ID; with your left hand, ostensibly giving the finger to the camera.
That way both parties will be satisfied.
Right?
Jun 13, 2019, 1:40 pm
#47
Original Poster
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,667
HTB.
Jun 13, 2019, 2:59 pm
#48
Join Date: Jul 2008
Location: K+K
Programs: *G
Posts: 4,865
Actually, it's not. Customer is not coerced into this. If he/she can present his/herself to an actual LH staff and an LH Location, I'm sure they're happy to drop the video verification requirement.
Jun 13, 2019, 3:05 pm
#49
Join Date: Jul 2008
Location: K+K
Programs: *G
Posts: 4,865
I've opened over half a dozen bank accounts and numerous DSL and cell phone contract, bought expensive stuff on the web, but I have not once been asked to send in a picture showing a clear shot of me holding my ID next to my face. What kind of businesses are you dealing with that require this as a "standard procedure" over something like 50€?
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None of these cases doing video ID is a requirement. You can instead present yourself in person if you so choose.
I don't know any banks in this region that will take a new customer online without physical presence or video ID. If you know, that would be new to me.
Jun 14, 2019, 1:58 am
#51
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Notwithstanding concerns about identity theft, the procedure seems farcical.
It's hard to believe the levels of security reported by the OP are in anyway appropriate or commensurate with any form of risk.
I submitted a similar, modest claim a year back for underwear and a shirt. The response was they normally only give 50%, but because of I'm in the Senatorial ranks I'd get full reimbursement. Whooppee!
And they paid up quickly, no id scan, no photo, no video interview: just receipts. A pretty unremarkable transaction for an unremarkable, straightforward claim.
It's hard to believe the levels of security reported by the OP are in anyway appropriate or commensurate with any form of risk.
I submitted a similar, modest claim a year back for underwear and a shirt. The response was they normally only give 50%, but because of I'm in the Senatorial ranks I'd get full reimbursement. Whooppee!
And they paid up quickly, no id scan, no photo, no video interview: just receipts. A pretty unremarkable transaction for an unremarkable, straightforward claim.
Jun 18, 2019, 6:22 am
#52
Join Date: Nov 2004
Posts: 1,919
Just because this practise is done elsewhere and because many do it does not means it is a good and sensible idea to proceed this way. You maybe opening a door to future technology of ID theft. Err on the safe side and choose an alternative for of positive ID! May I point to the recent case of plate photos from US Border posts suddenly showing up online........
Jun 18, 2019, 8:06 am
#53
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,080
The process reminds me of how the porn industry documents that the actress is >18 years old: in the netflix documentary ‘Hot Girls Wanted' the actress has to hold up her ID and SSN card beside her face for record keeping... 
Jun 18, 2019, 8:29 am
#54
Join Date: Dec 2007
Posts: 841
I've opened over half a dozen bank accounts and numerous DSL and cell phone contract, bought expensive stuff on the web, but I have not once been asked to send in a picture showing a clear shot of me holding my ID next to my face. What kind of businesses are you dealing with that require this as a "standard procedure" over something like 50€?
Someone else asked if there's a chance that my case was flagged as possible scam. I find it hard to find reason for that as Lufthansa has documented the delayed baggage in their own system and has the baggage tag numbers to check when the baggage was delivered.
HTB.
Someone else asked if there's a chance that my case was flagged as possible scam. I find it hard to find reason for that as Lufthansa has documented the delayed baggage in their own system and has the baggage tag numbers to check when the baggage was delivered.
HTB.
They also know you checked a bag, and have a record of the delay. So, you being you and you having a delayed bag should not be a surprise to them.
In theory, some random Joe could somehow discover that your bag was delayed, get your booking info and bag tag info, and file a claim pretending to be you, but one would expect that this should only arouse suspicion if multiple different claims are filed for the same incident.
As for the photo of someone with their ID next to their face, I'm assuming they have some way of determining that such a photo isn't photoshopped? If all they want to see is your face, and a photo of your ID with your name on it, seems like something any first-year graphics student could fake.
Jun 18, 2019, 8:41 am
#55
Join Date: Sep 2004
Programs: USAir
Posts: 429
There is a lot of ignorance in this thread. This method of identification is completely normal in Germany. It merely confirms that the person identifying themselves is who they really are, no more or less. There is nothing to get your knickers twisted about. Throwing catchy phrases like identity theft around is nonsense.
It used to be perfectly normal in Germany to [redacted].
It used to be normal that Germans [redacted].
Why do yuo care for LH policy -- What is YOUR policy? Do you have one? Or Are you a sheep?
Last edited by oliver2002; Jun 20, 2019 at 6:53 am Reason: removed historical commentary
Jun 18, 2019, 9:09 am
#56
Join Date: Oct 2003
Location: Schwetzingen (Heidelberg), Germany
Programs: BA, SK, Accor, Carlson Rezidor
Posts: 394
I am pretty sure LH can not force you to to adhere to this requirement.
If I were you I´d offer them to reimburse the amount to your bank account (or credit card if used for the purchase of the ticket)
That would suffice to guarantee LH that the funds will reach the intended person - since the bank account (and/or credit card) certainly is registered in your name ...
No risk/excuse for LH that way.
If I were you I´d offer them to reimburse the amount to your bank account (or credit card if used for the purchase of the ticket)
That would suffice to guarantee LH that the funds will reach the intended person - since the bank account (and/or credit card) certainly is registered in your name ...
No risk/excuse for LH that way.
Jun 18, 2019, 9:33 am
#57
Join Date: Jan 2011
Location: Central Colorado
Programs: Delta, United, American, Norwegian, Southwest, Frontier, Bonvoy
Posts: 181
All this over 50 Euro and they presumably already know it's a valid claim and have access to your credit card to reimburse you! Contrast with Icelandair who delayed my bag over 24 hours. They refunded $100 to my card within a few days, without even being asked!
Jun 18, 2019, 10:02 am
#58
Join Date: May 2008
Location: Northern Italian Lakes
Programs: BA, *A, Hertz Goldstar, Mucci wannabee, Waitrose, safari Oleg
Posts: 1,545
I think this is an illegal request
Why is Lufthansa worried about? Do they want to check photos across several claims, in case they think the same person could possibly be claiming for lost luggge or other inconvenience under several different aliases?
With the amount of times you had to identify yourself and produce documentation in order to fly with them in the first place, this is really creepy.
I'll allow myself one cheap shot- I'm really glad certain nations didn';t win the war if this is how they want to run things.
Jun 18, 2019, 10:04 am
#59
Join Date: May 2008
Location: Northern Italian Lakes
Programs: BA, *A, Hertz Goldstar, Mucci wannabee, Waitrose, safari Oleg
Posts: 1,545
I believe this request may be illegal. To me it invades your privacy.
Why is Lufthansa worried about? Do they want to check photos across several claims, in case they think the same person could possibly be claiming for lost luggge or other inconvenience under several different aliases?
With the amount of times you had to identify yourself and produce documentation in order to fly with them in the first place, this is really creepy.
I'll allow myself one cheap shot- I'm really glad certain nations didn';t win the war if this is how they want to run things.
Why is Lufthansa worried about? Do they want to check photos across several claims, in case they think the same person could possibly be claiming for lost luggge or other inconvenience under several different aliases?
With the amount of times you had to identify yourself and produce documentation in order to fly with them in the first place, this is really creepy.
I'll allow myself one cheap shot- I'm really glad certain nations didn';t win the war if this is how they want to run things.
Unbelievable.
On the other hand, if you've had to deal with Lufthansa Customer Service or call Lufthansa recently, perhaps this kind of ridiculous intrusive demand just fits right in. Are they that special to fly with?
Jun 18, 2019, 10:25 am
#60
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,396
Because the US has some pretty obnoxious rules for harassing porn producers in the name of trying to prevent underage porn production. The rules make it far too easy to discover the true identity of the performers and while they're not a big burden for a big business they are extremely hard to comply with for a part time producer.
