LOT Polish Airlines - Seat Selection
#1
Original Poster
Join Date: Aug 2017
Posts: 1
LOT Polish Airlines - Seat Selection
I have booked a business class flight with LOT for March 2018 (YEG-YYZ-WAW-DUS return) and I was not given the opportunity for seat selection during the booking process nor can I see where to select seats when I go into manage my bookings. Is this not possible with LOT? I have contacted LOT on Facebook and they assigned me the seats that I wanted but I am just curious as to why I could not do it myself. I have tried with different browsers (Edge, Chrome and Firefox). TIA
#2
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Wow... Looks like the entire Manager Your Booking module was removed. I tested on one of my bookings and can only view itinerary and update contact; cannot change the dates or assign seats. It was for sure possible before.
#3
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
The Manage Your Booking functionality on lot.com has been gutted for some time.
Personally, I think it's all part of a dastardly plot to get people to become frequent flyers. Given that the general enquiries number has recently gone unanswered for extended periods, the only way to do anything with your bookings is to get to at least FTL so you have a number to call where someone actually picks up!
If that's true then I'm guessing they stole the idea from those evil geniuses at BA (as a Blue they no longer even bother to put me in a holding queue; I just get cut off immediately due to 'an unprecedented volume of calls').
Personally, I think it's all part of a dastardly plot to get people to become frequent flyers. Given that the general enquiries number has recently gone unanswered for extended periods, the only way to do anything with your bookings is to get to at least FTL so you have a number to call where someone actually picks up!
If that's true then I'm guessing they stole the idea from those evil geniuses at BA (as a Blue they no longer even bother to put me in a holding queue; I just get cut off immediately due to 'an unprecedented volume of calls').
#4
Join Date: Mar 2008
Posts: 4,859
It has been like this for two years now I think. Guess they got a killer licensing deal for the hold music.
#7
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Whilst I guess I got used to much worse than that (battling with AZ's IT for the last 10 years or so, indeed AZ had a much better website in the late 90s and that says it all), I've never had any major issues with their (meaning LOT needless to say) booking engine/website as a whole, incidentally I was able to amend my frequent flyer number last week, just as I realised that I wouldn't get fast track in Gdańsk through LH*FTL and had to swap in favour of SK*D (it was only a GDN-WAW but standard security at Rębiechowo first in the morning can be as painful as my Monday morning's alarm set for 4AM).
G
G
#8
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
I have to admit LOT's booking engine needs to be rewritten probably. It seems that they are fixing the symptom not the problem.
As for seat selection, I thought it should have been possible to select seats during the booking process.
I have to admit, LOT customer service do seem to be good with handling issues with the website booking engine.
is it saying something that recently when I was researching flights and saw I couldn't get an Economy seat that my first instinct was a glitch in the system? (It turned out they'd sold all the seats.)
As for seat selection, I thought it should have been possible to select seats during the booking process.
I have to admit, LOT customer service do seem to be good with handling issues with the website booking engine.
is it saying something that recently when I was researching flights and saw I couldn't get an Economy seat that my first instinct was a glitch in the system? (It turned out they'd sold all the seats.)
#11
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
I am UA*G and have a UA award booking later this month in business class IST-WAW-LHR on TK/LO, with a 90 min connect time in WAW.
I have also tried to select seats online, but of course have failed. I assume I would be assigned a seat (whatever's left) on check in at IST, but is there any reasonable way of selecting a seat in advance?
Also, will I get the LO boarding pass at IST, or will I have to get one at WAW, and would the 90 minute connect time be sufficient?
I have also tried to select seats online, but of course have failed. I assume I would be assigned a seat (whatever's left) on check in at IST, but is there any reasonable way of selecting a seat in advance?
Also, will I get the LO boarding pass at IST, or will I have to get one at WAW, and would the 90 minute connect time be sufficient?
#12
Join Date: Dec 2007
Location: POZ
Programs: LH*S (FTL), OZ*G, Accor gold, HH Diamond
Posts: 270
The only way is to call LOT. Such advanced feature like seat selection is not available on their new crappy webpage.
On business class you can select seat free of charge.
You should get all boarding pass on IST.
On business class you can select seat free of charge.
You should get all boarding pass on IST.
Last edited by SPlDER; Sep 2, 2017 at 4:57 pm
#13
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
Really good service, if you know about it.